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“Great experience”

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Hilton Garden Inn Allentown West
Ranked #2 of 2 Hotels in Breinigsville
Certificate of Excellence
Erie, Pa., United States
1 review
“Great experience”
Reviewed 12 October 2013

Fantastic hotel. Overall a fantastic experience from beginning to end. I had to cut my three day prepaid stay down to two because of an emergency at home. Because it was prepaid, no refund was avail. at checkout.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 9 December 2013
Thank you for your feedback about your stay and our customer service. I am very happy to hear that you had a very pleasant stay with us and I look forward to serving you again in the future! Please let me know if there is anything else we could have improved on to provide even more exceptional service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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398 reviews from our community

Traveller rating
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    8
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Allentown, United States
2 reviews
Reviewed 8 October 2013

Always enjoy staying here. The hotel staff is always ready to provide us with exceptional service. Eager to provide us with additional towels, pillows and late check out whenever requested. We'd definitely recommend.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 9 December 2013
Thank you for taking time to review our hotel and your stay. Our goal is to provide excellent customer service to all of our guests and to go above and beyond for each request we received. We look forward to seeing you again!
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Ottawa, Canada
1 review
Reviewed 1 October 2013

This hotel was under renovations, but the staff made up for it, they were very helpful. The hotel isn't very large but very comfortable. It has all the essential requirements for most travelers and the Shuttle was a big plus for airport and local business travel. The staff made you feel like you were at your home away from home.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Martin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 9 December 2013
Thank you very much for taking the time to write a respose about your stay on trip advisor! We appreciate your kind comments about your stay. We are just finishing up with our remodeling project and we are very excited about our new look! We do try to make all of our guest's stays feel like they are at their home away from home.We strive for excellent customer service. We hope that you will stay with us again the next time you are in town!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
RICHMOND, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 September 2013

I was traveling home after a long business trip. Refused to stay at the lessor grade hotel-motels. Found the Hilton... price was reasonable, staff was great and the room....Well when you turn the lights off they all look the same.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 23 September 2013
Thank you very much for your response! I am very happy that you choose to stay with us while you were traveling back home and I hope you choose to stay with us the next time you are in the area. We just finished renovating our lobby and we just installed new furniture in our guest bedrooms! I think you would be pleased with the new furniture. Again, thank you for taking time to let me know how your stay was!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clayton, North Carolina
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 September 2013

I love the Hilton brands. This hotel was not very clean. The bathroom had a lot of mold. No restaurant and a make shift bar. The location was not the best with very few choices of dining close. The breakfast bar was limited. I guess as a frequent traveler I expected more.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steven M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 23 September 2013
I am very sorry to hear that your stay did not meet your expectations for the Hilton brand. We do have a few restaurants within walking distance and there are several chain and local restaurants within a 5 mile radius. Beginning in January of 2014, we will also be providing a limited menu for dinner right in our lobby! We will also be providing in house room service as well! I hope that you will stay again the next time you are in town!
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Lakewood, United States
1 review
Reviewed 29 August 2013

As listed room not cleaned dirty towels left & not replaced Made bed ,turned on light, took tip and that was all coffee pot left in bathroom on sink counter toiletries not replaced and no coffee left. Other than this, there were no other problems, and the rest of the staff were great

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ronald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 24 September 2013
I am very sorry to hear about the inconveniences you experienced during your stay. I would like to reassure you that this is not typical of our housekeeping staff. Thank you very much for taking the time to respond to trip advisor. We greatly appreaciate hearing about your stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita, Kansas
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 August 2013 via mobile

Came here to enjoy the room and did, bedding is higher quality room was clean, staff was friendly. The price was reasonable for a good quality room . The small fridge was useful and a nice touch. I noticed the desk chair was a better style too. Room also had a sofa bed for more people if u were a team going to a tourney or something other gathering.

Stayed August 2013, travelled on business
Helpful?
Thank Edlin101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Allentown West

Property: Hilton Garden Inn Allentown West
Address: 230 Sycamore Dr, Breinigsville, PA 18031-1535
Phone Number:
Region: United States > Pennsylvania > Breinigsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Breinigsville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Allentown West 3*
Number of rooms: 111
Official Description (provided by the hotel):
Hilton Garden Inn Allentown West is an affordable lodging option near Allentown, Pennsylvania. This modern hotel features an indoor heated pool, fitness center, free Wi-Fi and business shuttle service. ... more   less 
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Also Known As:
Hilton Garden Inn Allentown West Hotel Breinigsville
Hilton Garden Inn Breinigsville
Hilton Breinigsville

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