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“modern working facility-caring staff”

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Hilton Garden Inn Allentown West
Ranked #2 of 2 Hotels in Breinigsville
Certificate of Excellence
nh
Level Contributor
125 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“modern working facility-caring staff”
Reviewed 19 November 2013

it is primarily a business hotel with a staff who goes out of their way to make you feel comfortable.the pool man asked me if the hot tub was the right temperature and the chef came out to the dining room to ask if we enjoyed breakfast..coffee in the lobby all day and a great location .when I return to the area I will stay here.

  • Stayed November 2013, travelled on business
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Helpful?
Thank jogger33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 16 December 2013
Thank you for your kind comments. I look forward to serving you again in the future. We pride ourseleves on excellent customer service and our goal is to make every guest feel as though this is their home away from home. It is very important to us to go above and beyond beacuse we want each guest to have an exceptional stay. I am very happy to hear that you were able to take some time to enjoy our indoor pool and spa as well as breakfast at the Garden Grille and Bar. Beginning in January we will also begin serving a lite dinner menu as well.
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389 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Slatington, United States
1 review
Reviewed 10 November 2013

The room was impeccably clean upon entry. Plenty of room. Bed was soft but firm, and extra king-sized (it seemed!). Breakfast was made fresh and served with a smile. A great getaway for an anniversary.

  • Stayed November 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sunshine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 16 December 2013
Thank you for reviewing your stay with us. We do pride ourselves on providing a clean room and great service to all of our guests. We do offer king sized beds as an option, but we now also offer two queen sized beds (instead of two double) as an additional option. I am very happy to hear that you came to stay with us for your anniversary and I hope you will continue to stay with us each year!
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Fairhope, Alabama
Level Contributor
87 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 3 November 2013

The Hotel is nothing to rave about, nice hotel, with decent rooms, but showing wear, they were in the middle of upgrading when we were there. The Hotel staff is VERY nice, friendly and helpful. The Hotel Elevator is SLOW!! and there is only 1, so if your on a high floor, patience is a virtue!

  • Stayed October 2013, travelled on business
    • Value
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Helpful?
Thank Ramblinwreck13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 16 December 2013
Thank you for your response about your most recent stay with us. We are currently finishing up our remodel project and we are very excited about the new look of our guest rooms and lobby! Beginning in January of 2014 we will also be serving dinner and room service to our guests. It is another ammenity that we will be able to offer to our guests. The next time you are in town, I do hope you will stay with us again and see the finished product!
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ORMOND BEACH FL, United States
1 review
Reviewed 19 October 2013

The room did not meet my expectations as far as decor, cleanliness, and location. I was directly across from the Ice Machine which made noise all night. My room was not cleaned twice during my stay and I had no clean towels or toilet paper due to this oversight. There is NO restaurant as advertised and room service is ordering delivery from nearby pizza joints or diners. I was very disappointed. I've stayed in Hilton's all over and this was just sub-par. TV was nearly impossible to watch; pool was very small and not even 5 feet deep. There were nearly 24 kids staying there for a competition of some sort and they ran the halls screaming and playing until midnite, then started up again at 6 in the morning. There were many other problems and although staff was polite the issues and problems were not attended to nor fixed. But they did give me 2 bottles of water for my inconvenience. If you are in the Allentown PA area there are many other places to stay that would be much better.

  • Stayed October 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Judith E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 9 December 2013
Thank you for your feedback about your stay. I am very sorry that your stay with us did not meet your expectations of what you have come to know of a Hilton brand. I would like to reassure you that that is not typical of the customer service that we pride ourselves on offering to our guests. Currently we do offer room service through a third party, but beginning in January 2014, we will be offering a lite dinner menu for our guests from 5pm-9pm.
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elkins park, United States
2 reviews
Reviewed 15 October 2013

This is my prefer hotel when travelling, every time I stay there is a great time. The staff is courteous, friendly- service with a smile. My family loves this hotel so much . there is nothing to complain about. Love you guys..Thank you

  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 9 December 2013
Thank you for responding to trip advisor! I appreciate all of your kind comments about our staff here at the hotel. Our goal is provide exceptional customer service and to make our guests feel as though this is their home away from home. We want to provide the best guest experience from the time you walk in the door until the time that you leave. Beginning in January we will be able to provide an even better guest experience. We will be offering a lite dinner option on site! I am very happy to hear that we are your choice hotel for the area! I look forward to serving you when you are in town again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erie, Pa., United States
1 review
Reviewed 12 October 2013

Fantastic hotel. Overall a fantastic experience from beginning to end. I had to cut my three day prepaid stay down to two because of an emergency at home. Because it was prepaid, no refund was avail. at checkout.

  • Stayed October 2013, travelled with friends
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 9 December 2013
Thank you for your feedback about your stay and our customer service. I am very happy to hear that you had a very pleasant stay with us and I look forward to serving you again in the future! Please let me know if there is anything else we could have improved on to provide even more exceptional service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Allentown, United States
2 reviews
Reviewed 8 October 2013

Always enjoy staying here. The hotel staff is always ready to provide us with exceptional service. Eager to provide us with additional towels, pillows and late check out whenever requested. We'd definitely recommend.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathleen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_Bergamino, General Manager at Hilton Garden Inn Allentown West, responded to this review, 9 December 2013
Thank you for taking time to review our hotel and your stay. Our goal is to provide excellent customer service to all of our guests and to go above and beyond for each request we received. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Allentown West

Property: Hilton Garden Inn Allentown West
Address: 230 Sycamore Dr, Breinigsville, PA 18031-1535
Phone Number:
Region: United States > Pennsylvania > Breinigsville
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Breinigsville
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Allentown West 3*
Number of rooms: 111
Official Description (provided by the hotel):
Hilton Garden Inn Allentown West is an affordable lodging option near Allentown, Pennsylvania. This modern hotel features an indoor heated pool, fitness center, free Wi-Fi and business shuttle service. ... more   less 
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Also Known As:
Hilton Garden Inn Allentown West Hotel Breinigsville
Hilton Garden Inn Breinigsville
Hilton Breinigsville

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