This was our 2nd or 3rd stay at this hotel. We had a few issues, but nothing major, and many were not the hotel's fault.
We asked for early check-in and an accessible shower when the reservations were made. When we arrived, early check-in was not noted on the system. We were in town for a class reunion, and if we were to wait until 3pm we would not have enough time to change, clean up, and get there on time. They were very helpful in finding an available room, but we did have to give up the accessible shower. Unfortunately, the room they gave us was still occupied, but it was a computer glitch, and it was quickly fixed. Check in staff was pleasant and took care of problems quickly.
When we returned in the evening was when we had issues. One drawback to this property is that parking is ample, but not close to the building. It was pouring down rain, and there was no place to park close because of a wedding. Wedding guests had the driveway clogged full, so we parked as best we could and ran for it. We got drenched, but thankfully there was a clothesline in the bathroom.
When we got back (late) we discovered the toilet was not bolted to the floor. It was too late to call maintenance (we just wanted to go to bed) but when we informed them the next morning, they were on it immediately.
When we went to leave, we had another problem with the previous night's wedding, but this time it was the vendors. They had returned to pick up their flower vases, food service items, etc. They parked the driveway and doorway full. They also all took the luggage carts and were using them for hauling their items in and out. While I don't hold the hotel responsible for their actions, perhaps they should consider setting up a policy that vendors should not park the driveway and doorway full, blocking paying guests, and that they should not be taking the luggage carts (I'm not sure why they don't have their own).
But all in all, it was an enjoyable stay, and the minor problems that arrived were fixed quickly by the staff, who was very friendly.
- Official Description (provided by the hotel):
- Welcome to the Center at Holiday Inn Allentown I-78 (Lehigh Valley). Click on Packages to see our Great Escape Experiences! Free wireless Internet network access in all public areas of the hotel! Experience our America Restaurant, Sam Adams Brewhouse, for a meal or a snack. Our America Restaurant offers a buffet for Breakfast. Guests also enjoy our fitness center,and large outdoor pool. ... more less
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- Also Known As:
- Holiday Inn Conference Center Lehigh Valley Hotel Breinigsville
- Holiday Inn Allentown
- Allentown Holiday Inn