I returned to my room in the late afternoon to find my bed unmade. At first I thought that they had forgotten to clean the room, but then I saw a form left on the bed with a box checked that said "Items were on the bed, or around the bed area. The bed was not made." I had left my pajamas on the bedspread at the foot of the bed, therefore they did not make it! I have stayed in many, many hotels, from 5-star to real dumps, but I have never stayed in a hotel that refused to make the bed if you left your pajamas on it! Strange...
I called the front desk to complain, but the receptionist was very apathetic. His response (instead of apologizing) was to say that he didn't know how many things I had left on the bed, even though I had told him exactly what was on the bed. I told him to have the manager call me. He or she never did.
Other than that, the hotel is okay, but nothing special. Okay indoor pool. Terrible soundproofing between rooms. Free Wi-Fi.
- Official Description (provided by the hotel):
- Gold Award Winner hotel Comfort Inn & Suites Butler PA located on Route 8. We provide the hot complementary breakfast with eggs/sausage/waffles and much more, free internet, free parking. Our hotel is smoke free hotel. Our friendly staff is always waiting to greet you upon your arrival. ... more less
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- Also Known As:
- Comfort Hotel Butler
- Comfort Inn Butler
- Butler Comfort Inn