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“Good overnight stop”

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Hilton Garden Inn Pittsburgh/Southpointe
Ranked #2 of 4 Hotels in Canonsburg
Certificate of Excellence
Markham, Ontario, Canada
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good overnight stop”
4 of 5 bubbles Reviewed 9 July 2014

We stayed at this hotel while driving to Florida. We got in quite late and found the area to be nice and the staff to be very welcoming. The lobby is very nice and updated. The room was clean, the beds were doubles so a little small for 4 of us.

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank BDM164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Garden Inn Pittsburgh/Southpointe, responded to this review, 15 July 2014
Thank you for sharing the experience you had from a quick stop at our property. Even if it was a short visit we are glad you chose our hotel and had an enjoyable stay. We hope you get the opportunity again to stay with us on your next trip across the state. Thank you again for providing your feedback.
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459 reviews from our community

Traveller rating
    255
    142
    43
    9
    10
See reviews for
136
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
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  • English first
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English first
Beverly Hills
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 July 2014

Nice place, good service, fair price - what else can we ask from a place you randomly pick when you are on your way? The hotel is clean and nicely decorated, the rooms are comfortable, the complimentary breakfast was really good. The bottom line - highly recommended.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shoshana F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Garden Inn Pittsburgh/Southpointe, responded to this review, 10 July 2014
Thank you for sharing your recent experience from our hotel. We appreciate these comments to help us continue to meet the expectations of our guests. Many people do not know that you can include the breakfast price in their rate. I’m glad you were able to take advantage of this promotion and your stay was enjoyable. Thank you again for choosing the Hilton Garden Inn Pittsburgh/ Southpointe.
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Mount Joy, United States
1 review
3 of 5 bubbles Reviewed 28 June 2014

HBO and on demand were falsely advertised online: only 2 episodes each of 4 shows were the sum of the "on demand" and only a handful of movies were offered as HBO - no HBO channel. 1 of 2 elevators out of service for entire stay, noisy AC unit, only 3 caffeine Kcups provided for 2 people (plus 1 decaf and an English breakfast tea). Our key card failed on our second night, so we had to try a second entrance, and were spotted by some people who let us in, then the front desk had to reprogram the key. No blower or light source over the shower area - hard to see to shave. Tiny hairdryer with 2 settings: lame and loud jet rocket. No sidewalk at lobby entrance - have to walk in the dewy grass or in the roadway.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Diana A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Garden Inn Pittsburgh/Southpointe, responded to this review, 29 June 2014
Thank you for sharing feedback about your recent visit to our hotel. I apologize that you were disappointed by the amenities that we offer at our property. The television channel listings are currently being updated to reflect the list that is shown on our website. In order to complete this task several of our channels are not in working order. I understand your frustration and appreciate you sharing your comments. I will also share your comments about the hairdryer to our housekeeping department. Thank you again for choosing the Hilton Garden Inn Pittsburgh/ Southpointe and providing us with details about your experience. I hope you get the opportunity to visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

My husband and I recently stayed at the Hilton Garden Inn with our two daughters. My daughter had a softball tournament in the local area so we spent the night here. First, I'll talk about the good. This a beautiful hotel. It is spotless! The rooms are very clean and average size. We loved having a microwave, refrigerator, and Keurig in the room. My kids swam in the pool and it was smaller than most other hotel pools, but it was clean and well maintained. The staff were friendly and helpful. However, there was a wedding at the hotel the night that we stayed. The reception was occurring near the lobby and elevator of the hotel so it was unavoidable. There were many, many people dressed in gowns and tuxes. I felt very out of place and uncomfortable in my jeans and tshirt. However, this was a personal issue. My real issue was when we were going back to our room around 9:30 pm and the elevator was filled with loud, rude, and very drunk people from the reception. We don't expose our kids to this type of crowd and I wasn't expecting to encounter this at the Hilton. If I hadn't had young children with me, their behavior probably wouldn't have bothered me. But after a ride in the elevator with them, I had to answer questions all evening and one question led to another such as "Why were they acting like that?" "What is alcohol?" etc, etc. This wasn't a conversation I was planning on having with my 7 year old. From what I understand, this hotel hosts a lot of weddings and receptions so if you are staying without kids, you would probably enjoy the hotel, but if you have young kids, it might not be the place for you.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morgrace50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Garden Inn Pittsburgh/Southpointe, responded to this review, 29 June 2014
Thank you for sharing your experience from your recent stay in our hotel. I apologize about the encounter you had in the elevator with your family and other guests. It is unfortunate that people do not understand how their behavior reflects onto younger children. I appreciate you sharing your feedback about our amenities and am glad you enjoyed our facilities. Thank you again for choosing the Hilton Garden Inn Pittsburgh/ Southpointe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Zurich, Illinois
Level Contributor
99 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

Came for a wedding - in the Ballroom at this hotel. The staff was wonderful and helpful. I did not know when making the reservation if we would be staying two or three nights - not a problem. It was raining. They had extra umbrellas to borrow. The room was very nice. Clean. The breakfast for under $12 was great. Just coffee is free. They put on a great wedding. The food was great! They addressed my food allergy - gluten and also had vegetarian options available. The staff was very accommodating and helpful. I'd come back anytime!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelBelle55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Garden Inn Pittsburgh/Southpointe, responded to this review, 21 June 2014
Thank you for reviewing your recent visit to our property. I’m glad we were able to accommodate all of your needs and your experience was enjoyable. Thank you again for choosing the Hilton Garden Inn Pittsburgh/ Southpointe. We hope you get the chance to stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 16 June 2014

Our second stay at this Hilton, and use other Hiltons on our foreign and domestic travels. However we have slowed down on travel now that we are in our 80's. A very good hotel and service with top class breakfast service. Loved the night time cookies.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 905peterp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Garden Inn Pittsburgh/Southpointe, responded to this review, 21 June 2014
Thank you for sharing feedback about your recent stay. We appreciate your loyalty to the Hilton brand and are glad your stay was enjoyable. Please let us know if we can ever assist you with booking reservations. We would love to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 16 June 2014 via mobile

Was just in for a wedding and it was a perfect spot to host the reception and guests. They have it down pretty well. A bar/grille attached gives addition post reception gathering. The rooms are very nice and the location is easily accessible. The only negative is that support stores are a bit of a drive a few miles away if you need to get something. The breakfast set up is a little confusing where it looks like a continental breakfast that might be free but is not. There are servers that roam and get your order for the continental, or hot breakfast options. The food for the reception was exceptional and the cocktail hour/hours options are very flexible with indoor and outdoor options.

Stayed June 2014
Helpful?
Thank WNYbonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah K, Manager at Hilton Garden Inn Pittsburgh/Southpointe, responded to this review, 21 June 2014
Thank you for providing details about your experience in our hotel and reception area. This information is appreciated to help us continue to provide the best service to our guests. Thank you again for choosing the Hilton Garden Inn Pittsburgh/ Southpointe and posting your review. We hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Pittsburgh/Southpointe

Property: Hilton Garden Inn Pittsburgh/Southpointe
Address: 1000 Corporate Dr, Canonsburg, PA 15317-8555
Phone Number:
Region: United States > Pennsylvania > Canonsburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Canonsburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Pittsburgh/Southpointe 3*
Number of rooms: 175
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Pittsburgh/Southpointe. Where fine accommodations, excellence in food and comfortable surroundings are not the exception but the standard. Point south to the premier meeting location that offers functionality and fun. Someplace that provides the excellence of the Hilton HHonors Program. The Hilton Garden Inn Pittsburgh/Southpointe offers the comforts of home with the following features and amenities:Hotel Features~175 Guest Rooms with 42 Suites and 2 Jacuzzi Rooms~Great American Grill serving Breakfast~18,000 Square Feet of Meeting and Event Facilities~Complimentary 24 hour Business Center~Golf Packages Available~Complete Conference Services Staff and Audio/Visual Team~24-Hour Pavilion Pantry Convenience Mart~Complimentary Guest Parking~Complimentary Usage of our Fitness Center~Indoor Swimming Pool and Whirlpool ~Evening Room Service~Jackson Restaurant Guest Room Amenities~Microwave, Refrigerator and Coffee Maker~Two Dual-Line Speakerphones with Voice Mail and Data Ports~Large Work Desk with Convenient Desk-Level Outlets, Adjustable Lighting and Ergonomic Chair~Hair Dryer, Full-Sized Irons and Ironing Boards~Free High Speed Internet AccessJacksons Restaurant-Rotisserie-Bar~200 Seat Upscale Dining with a Warm Casual Atmosphere~Serving a Wide Variety of American Cuisine with an International Flair~Natural Slate, Wood, Stone and Metal Décor Featuring a Fireplace ~Display Kitchen with a Wood Burning Grill, Brick Oven and Rotisserie~Private Dining Room for up to 20 People~18 Seat Bar with Additional Table Seating~Outdoor Patio for Seasonal Dining~Serving Lunch and Dinner ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Pittsburgh/Southpointe Hotel Canonsburg
Hilton Garden Inn Canonsburg
Hilton Canonsburg
Canonsburg Hilton

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