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The Carbondale Grand Hotel & Conference Center
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Reviews (291)
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All reviewsski packageski weekendcomplimentary breakfasthome friescovered parkingelk mountainplace to stayhotel managementexcellent hotelchecking outroom was spaciousfront desk staffclean hotelwould definitely stay here againnice stayweddingambers
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Reviewed 23 February 2014

We stayed here to be close to Elk Mountain. Very nice hotel. Breakfast was plentiful with a good variety. Staff was helpful with directions to the slopes. The beds were comfortable and the hotel was very clean.

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank mlkennedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 4 March 2014

Dear mlkennedy,
Thank you so much for choosing the Best Western Pioneer Plaza hotel in Carbondale! I am so happy to hear that you & your friends enjoyed your stay & found the hotel to be clean & comfortable. It's great to hear that you enjoyed the complimentary hot breakfast as well & that you found our location convenient for your trip to Elk Mountain.

With this cold weather continuing in Northeast PA, perhaps we will see you again soon for another trip to hit the slopes before winter's end?

We appreciate your business & hope you will visit us again in the future!
All the Best,
Lisa Criscera
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2014

I recently attended a Surprise Birthday Party for a dear friend. It was my first time at the Ambers Restaurant and I can't say enough about the delicious food and the excellent service. I will definitely be back. I also toured the hotel - it's First Class!

Stayed: January 2014, travelled with friends
Thank Barb845
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 24 February 2014

Dear Barb845,
Thank you so much for staying with us here at the Best Western Pioneer Plaza & for taking the time to write this wonderful review. I am so happy to hear that you enjoyed your stay & especially that you were so pleased with Ambers Bar & Restaurant. I will be sure to pass your compliments
along to the staff! It's really great to hear that you think we are "First Class" & we hope you will visit us again soon so we have the chance to impress you again!

Safe Travels,
Lisa Criscera
Director of Sales
Best Western Pioneer Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

This brand new hotel is sparkling clean, and the staff are friendly and helpful. 20 minutes to Elk Mountain via 347 and 106.

The restaurant is really good considering the nearest major town is Scranton (I'm PA born and raised). We also ate at McDonnell's nearby, which was comfort food at its best in a rustic setting.

The walls carry noise, however - even someone's phone buzzing in the room next door can be heard like it was in your own room. The four stars are because if you set the room air from "auto" to "high," it acts pretty well like white noise if you are a light sleeper.

Room Tip: If you are a light sleeper, you might ask for rooms near the stairwell because there are two set apart from the rest of the hallway. However - those rooms are also near the elevator and might carry noise from that.
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aerogirl59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 24 February 2014

Dear aerogirl59,
Thank you for choosing the Best Western Pioneer Plaza in Carbondale, PA for your recent trip to Elk Mountain. I am so happy to hear that you found the hotel to be clean & the location convenient. I'm also glad that you enjoyed our restaurant as well as McDonnell's family restaurant...Carbondale boasts quite a few great places to eat!

I would like to apologize that you experienced noise issues in your room. I have passed your comment along to the General Manager as well as the General Contractor so they can further look into this issue. We hope that you will come & visit us again soon. Thank you again for staying with us!

All the Best,
Lisa Criscera
Director of Sales
Best Western Pioneer Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

This hotel was great, the bar and the food were excellent and there were several restaurants and bars in walking distance. The rooms were very spacious and very clean, they even hadd a refrigerator which was nice.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank nicholasl264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 24 February 2014

Dear nicholasl264,
Thank you so much for choosing the Best Western Pioneer Plaza! We are so glad that you enjoyed your stay in our hotel & that you had a pleasant experience in Carbondale, PA!
I will be sure to let "Ambers" staff know how pleased you were with the bar & restaurant. We really appreciate you taking the time to write this review & hope you will come to visit us again soon!

Safe Travels,
Lisa Criscera
Director of Sales
Best Western Pioneer Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2014

One of the nicer hotels, especially for the price. The complimentary breakfast was the best we have had at a hotel that offers one. Rooms were very modern and up to date. Bed very comfortable. Overall, very clean.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Suzanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 18 February 2014

Dear Suzanne J,
Thank you for staying with us here at the Best Western Pioneer Plaza & for this great review. I am so happy to hear that you especially enjoyed the breakfast. We are excited that we can now offer HOT complimentary breakfast to our guests prepared fresh in our brand new on-site restaurant, Ambers.

I am also pleased to hear that you found the hotel to be clean, comfortable & of good value for the price. We hope that you will come back & visit us again soon here in beautiful & historic Carbondale. Thank you again for your business.

Safe Travels,
Lisa Criscera
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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