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“Perfect accommodations for out-of-town family and friends!”

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The Carbondale Grand Hotel & Conference Center
Ranked #1 of 1 Hotels in Carbondale
Certificate of Excellence
Reviewed 25 April 2014

Special thanks to Lisa, Chris and all the wonderful staff at the beautiful, new Best Western Pioneer Plaza Hotel in Carbondale, PA! What a wonderful addition to this Historic community. We had relatives from across the US stay here and each family raved about the excellent service, from making their reservations directly with the hotel, check-in and the exceptional guest-service they each received during their stay. We joined the family there for breakfast one morning and the food was delicious! The entire property is gorgeous and they even have an enchanting courtyard to gather and relax.

  • Stayed: November 2013, travelled with family
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Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 26 April 2014

Dear KatieB,
Special thanks to YOU for writing this excellent review & thank you & your family for choosing the Best Western Pioneer Plaza. We really appreciate your kind words about our staff & service...I will be sure to let them know what a great job they are doing! I am happy to hear that you were also able to enjoy breakfast as well. Ambers Restaurant is open 7 Days/Week for breakfast, lunch & dinner, so we hope you will visit us again soon. Thank you again for taking the time to leave such positive & encouraging comments.
All the Best,
Lisa Criscera
Director of Sales

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Reviews (289)
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222 - 228 of 289 reviews

Reviewed 25 April 2014

A great place to stay when in the Carbondale area, on business or fun, alone or with faimily. A lot to do, a lot to see, and best of all the people in NE Pa are simply great, The fact is, it is the only place to consider. I'm doing it again and very very soon.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
Thank Harry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 26 April 2014

Dear Harry K,
Thank you for choosing the Best Western Pioneer Plaza for your recent visit to Carbondale, PA. I can't tell you how much we appreciate this review & your kind words. We strive to be the industry leader in superior customer care & for us that means exceeding our guests' expectations with our "hometown hospitality." I am really glad that you enjoyed your stay & we hope you will visit again soon!
Safe Travels,
Lisa Criscera
Director of Sales

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Reviewed 10 April 2014

Nothing extraordinary but all very good with no bad surprises. To me that's a positive. Hotel pretty new. Good complimentary breakfast. Rooms are clean and the location is convenient when in town on business. Nothing to complain about.

  • Stayed: January 2014, travelled on business
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Thank publicdfndr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 17 April 2014

Dear publicdfndr,
Thank you for staying with us & for taking the time to write this review. We are happy to hear that you found our hotel clean & conveniently located & that you enjoyed our complimentary hot breakfast. We look forward to having you stay with us again the next time you are visiting Carbondale, PA. Thank you again for your business & for your loyalty to the brand.

Safe Travels,
Lisa Criscera
Director of Sales

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Reviewed 8 April 2014

This Hotel is polished,clean and nicely appointed from the parking to the lobby to the rooms and restaurant. I go to Elk MT. for a ski weekend every winter this was my 1st stay in Carbondale. Its is our new "place" to stay and I have recommended it to everyone who visits this area. Easy,friendly check-in. Our room was clean,spacious and comfortable. We wanted to explore the downtown area,but were exhausted from skiing,so we ate dinner in the on site restaurant. The bar and dining room were lovely and the food was delicious! The complimentary breakfast was a full service meal with multiple choices..no inadequate continental "breakfast" that we've experienced at so many other inns and hotels. This property is a gem for business travelers,families,skiers and singles. I would have no problem skiing and staying here solo. Everyone on staff was friendly and accommodating. Nice experience..cant wait till next season.

  • Stayed: February 2014, travelled with friends
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Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 17 April 2014

Dear Mary A,
WOW---what an a great review! Thank you so much for choosing to stay with us & for your many compliments. We are thrilled that we exceeded your expectations & that you plan to return! We really pride ourselves on making our guests feel at home & upholding the highest standards of cleanliness & service, so it's always great to hear that our hard work is paying off. I will be sure to pass your compliments along to the staff.
We look forward to seeing you again in the future & happy that we will be your new "place" to stay when skiing at Elk Mountain. Thank you again!

All the Best,
Lisa Criscera
Director of Sales

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Reviewed 31 March 2014

Great stay at the new Best Western PIoneer Plaza. Nicely appointed hotel with clean and stylish rooms. Staff was helpful. Hotel is in the moddle of town where a revitalization effort is underway. Hats off to the developers. Keep it nice! IT is a great building block to strat the city's redevelopment.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Rory Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 1 April 2014

Hello Rory Y,
Thank you so much for choosing the Best Western Pioneer Plaza. We are so glad that you enjoyed your stay at our hotel & your time in Carbondale, PA. We are very proud to be a part of the Carbondale community. It truly is a beautiful city with a rich history & you are absolutely right that a revitalization is in full swing! I will pass along your compliments to our staff & ownership group. It's always nice to hear kudos from a happy guest! Thank you again for staying with us & we hope to see you again in the future.

All the Best,
Lisa Criscera
Director of Sales

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Reviewed 15 March 2014

Overall, we had a great night at this almost new hotel. The continental breakfast was served in the restaurant during the week. The room was spacious and nicely decorated. Elk Mountain was about 20 minutes away.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Pat964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 19 March 2014

Hello Pat964!
Thank you so much for staying with us here at the Best Western Pioneer Plaza hotel & for taking the time to write this positive review! I am so happy to hear that you enjoyed your stay & were able to take advantage of the complimentary hot breakfast. It's great to hear that you found our close proximity to Elk Mountain to be convenient...we are lucky to be in such a great location in Carbondale, PA.
We hope that you will come back & visit us again soon. Thank you again for your business!

All the Best,
Lisa Criscera
Director of Sales

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Reviewed 3 March 2014

My family and I stayed at the Best Wester Pioneer for a two night stay for a ski weekend. We really enjoyed our stay. The rooms were clean and nice size. The complimentary breakfast was good. There was a lot of variety. Staff was friendly. The area in which the hotel is located, is an older part of town. There isn't a whole lot to do. We did have a nice dinner at a local restaurant near by. It isn't fancy, but it was clean and very reasonably priced. The hotel is located about 20 minutes from Elk Mountain so it wasn't a bad drive.

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Best Western
Thank Debbie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this reviewResponded 12 March 2014

Dear Debbie F,
Thank you so much for choosing the Best Western Pioneer Plaza hotel for your recent trip to Elk Mountain. I am so happy to hear that you found our location to be convenient & that you enjoyed our complimentary hot breakfast. We appreciate your kind words to our staff & your compliments to the cleanliness of our facility. We take much pride in the hotel & always strive to exceed our guests' expectations. Thank you for taking the time to write this review & for noticing our efforts! We hope to see you again in the future...perhaps on your next trip to Elk Mountain!

All the Best,
Lisa Criscera
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Carbondale Grand Hotel & Conference Center

Address: 25 S Main St, Carbondale, PA 18407-2328 (Formerly BEST WESTERN Pioneer Plaza)
Region: United States > Pennsylvania > Carbondale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Carbondale
Price Range: £73 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — The Carbondale Grand Hotel & Conference Center 2*
Number of rooms: 61
Official Description (provided by the hotel):
Discover The Carbondale Grand Hotel & Conference Center conveniently located just off the Casey Highway in the heart of downtown Carbondale. Placed in the pristine northern end of the Lackawanna Valley in the Pocono Mountains, and the southern tip of the historic and beautiful Endless Mountains, this hotel in Carbondale is close to a variety of exciting activities, including being just minutes from Elk Mountain. ... more   less 
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