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“Great hotel in Pennsylvania”

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The Carbondale Grand Hotel & Conference Center
Ranked #1 of 1 Hotels in Carbondale
Certificate of Excellence
Bethesda, Maryland
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great hotel in Pennsylvania”
Reviewed 15 May 2014

This was the third time I have stayed at this hotel. As always, I was very impressed by the cleanliness and beauty of the room; also this time around, I found they have opened their full-service restaurant, including separate bar area (happy hour Monday-Friday). The restaurant is beautifully decorated and the food I ordered was excellent and very well served. I will definitely return here. It's a little detour to make off the highway but well worth the effort.

Una Raymond

Room Tip: I think all rooms are good but, if you would like to have a room close to the elevator, ask for it.
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
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Helpful?
Thank somadjinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, 2 June 2014
Dear somadjinn,
Thank you so much for your loyalty to our hotel & for staying with us 3 times already! We really appreciate the time that you took to write this review & the kind words that you offered. I am so happy to hear that you see the value in making a "little detour" to stay with us. I am glad to hear that you find our rooms clean & beautiful & that you enjoyed the food & decor in our restaurant (and our Happy Hour!). Thank you again & we look forward to having you stay with us the next time you are visiting Northeast PA!

Safe Travels,
Lisa Criscera
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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275 reviews from our community

Traveller rating
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    18
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    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Bethesda, Maryland
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 May 2014

I thoroughly enjoyed my stay in the Pioneer Plaza on my way through to Canada. Although the hotel is a little way from the highway, the extra trip is well worth it. The rooms are excellent - still in very new condition, and the recently opened restaurant is a great asset to the hotel, with pleasant servers at both dinner and breakfast times. It was very easy to check in and out with very pleasant and helpful staff members. I would definitely go back here. This time, I did not try the spa but will make a point of doing so next time.

  • Stayed May 2014, travelled solo
    • Value
    • Location
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Review collected in partnership with Best Western

Helpful?
Thank Una71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, 2 June 2014
Dear Una71,
Thank you so much for making the "extra trip" to stay with us here at the Best Western Pioneer Plaza. I am glad that you were able to experience all of the amenities that we offer, including our on-site restaurant & that you found value in our services. We appreciate the compliments with regards to our staff & the upkeep of our property. We hope to see you again soon! Thank you again for staying with us.

Safe Travels,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carbondale, United States
1 review
Reviewed 7 May 2014

Very nice hotel, friendly & helpful staff, great restaurant called Amber's located in the hotel's lobby area-never have to leave the hotel in the evening after a long day at work-or play. I would recommend this hotel to anyone-unexpected nice stay in the town of Carbondale!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Holly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, 2 June 2014
Dear Holly M,
We really appreciate the time that you took to write this review. Thank you for staying with us & for dining with us at Ambers Restaurant. I am happy to hear that you were able to relax while you were here & that you found the amenities that we offer to be convenient. We can't wait to see you again the next time you are visiting Carbondale! Thank you again for choosing the Best Western Pioneer Plaza.

All the Best,
Lisa Criscera
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia, USA
2 reviews
Reviewed 28 April 2014

Very nice small hotel, in town, great little eatery with fireplace and lovely gardin and fountain in an enclosed courtyard. Great car to door parking in a large open feeling parking garage. Nice staff.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank M3109YYmarkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, 2 June 2014
Dear M3109YYmarkg,
Thank you for choosing the Best Western Pioneer Plaza in Carbondale & for taking the time to write this wonderful review! I am very happy to hear that you were able to enjoy Ambers, our on-site restaurant & that you were able to admire our fireplace & beautiful courtyard! I am also glad that you found our parking garage to be convenient. We hope to see you again the next time you are visiting Northeast PA! Thank you again!

Safe Travels,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waymart, Pennsylvania
Level Contributor
4 reviews
Reviewed 25 April 2014

Special thanks to Lisa, Chris and all the wonderful staff at the beautiful, new Best Western Pioneer Plaza Hotel in Carbondale, PA! What a wonderful addition to this Historic community. We had relatives from across the US stay here and each family raved about the excellent service, from making their reservations directly with the hotel, check-in and the exceptional guest-service they each received during their stay. We joined the family there for breakfast one morning and the food was delicious! The entire property is gorgeous and they even have an enchanting courtyard to gather and relax.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Katie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, 26 April 2014
Dear KatieB,
Special thanks to YOU for writing this excellent review & thank you & your family for choosing the Best Western Pioneer Plaza. We really appreciate your kind words about our staff & service...I will be sure to let them know what a great job they are doing! I am happy to hear that you were also able to enjoy breakfast as well. Ambers Restaurant is open 7 Days/Week for breakfast, lunch & dinner, so we hope you will visit us again soon. Thank you again for taking the time to leave such positive & encouraging comments.
All the Best,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford, United States
1 review
Reviewed 25 April 2014

A great place to stay when in the Carbondale area, on business or fun, alone or with faimily. A lot to do, a lot to see, and best of all the people in NE Pa are simply great, The fact is, it is the only place to consider. I'm doing it again and very very soon.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Harry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, 26 April 2014
Dear Harry K,
Thank you for choosing the Best Western Pioneer Plaza for your recent visit to Carbondale, PA. I can't tell you how much we appreciate this review & your kind words. We strive to be the industry leader in superior customer care & for us that means exceeding our guests' expectations with our "hometown hospitality." I am really glad that you enjoyed your stay & we hope you will visit again soon!
Safe Travels,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 April 2014

Nothing extraordinary but all very good with no bad surprises. To me that's a positive. Hotel pretty new. Good complimentary breakfast. Rooms are clean and the location is convenient when in town on business. Nothing to complain about.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank publicdfndr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa C, Director of Sales at The Carbondale Grand Hotel & Conference Center, responded to this review, 17 April 2014
Dear publicdfndr,
Thank you for staying with us & for taking the time to write this review. We are happy to hear that you found our hotel clean & conveniently located & that you enjoyed our complimentary hot breakfast. We look forward to having you stay with us again the next time you are visiting Carbondale, PA. Thank you again for your business & for your loyalty to the brand.

Safe Travels,
Lisa Criscera
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Carbondale Grand Hotel & Conference Center

Property: The Carbondale Grand Hotel & Conference Center
Address: 25 S Main St, Carbondale, PA 18407-2328 (Formerly BEST WESTERN Pioneer Plaza)
Region: United States > Pennsylvania > Carbondale
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Carbondale
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Carbondale Grand Hotel & Conference Center 2*
Number of rooms: 61
Official Description (provided by the hotel):
Discover The Carbondale Grand Hotel & Conference Center conveniently located just off the Casey Highway in the heart of downtown Carbondale. Placed in the pristine northern end of the Lackawanna Valley in the Pocono Mountains, and the southern tip of the historic and beautiful Endless Mountains, this hotel in Carbondale is close to a variety of exciting activities, including being just minutes from Elk Mountain. ... more   less 
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