When arriving at the Sleep Inn in Carlisle the woman at the front desk seemed confused about the check in procedure. We were not welcomed to the hotel, and when handed out room keys weren't even told which room we were staying in or directions to get to the room- we had to ASK for that information to be told to us. Our room was not clean and the toilet looked like it had not been cleaned in weeks if not months- as in black stains all inside the bowl, mold all over the bathroom etc. We called to have someone clean the room and were told that no one was working there to help us, that the person at the front desk was the ONLY PERSON WORKING IN THE WHOLE INN! What if there had been an emergency? She offered that we could CLEAN IT OURSELVES! But that there wasn't a room for us to switch to. We called back later and got a room switch which was only a small step above the first room in cleanliness. Never once did the woman apologize, when i mentioned this to her she said, "oh". Then our room keys didn't work, we weren't given towels after the maid services went through, the alarm clock was broken and made loud noises waking us up all night long. The list goes on. In short, if at all possible, arrange your travel plans elsewhere. It is not a nice place to stay and the customer service is among the worst i've seen.
- Official Description (provided by the hotel):
- Sleep Inn Carlisle offers affordable and comfortable hotel accommodations in Carlisle, Pennsylvania. Guests enjoy our indoor heated pool, fitness center, and complimentary breakfast. Select pet-friendly rooms are available upon request. Nearby points of interest include Dickinson College, Carlisle Car Shows, Roundtop Mountain and Williams Grove Speedway. ... more less
- Reservation Options:
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- Also Known As:
- Sleep Hotel Carlisle
- Carlisle Sleep Inn