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“A new option in Carlisle”

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Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area
Ranked #7 of 26 Hotels in Carlisle
Albany, NY
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A new option in Carlisle”
Reviewed 8 October 2013

This new hotel in Carlisle is similar to all the other Holiday Inn Express Hotels. They have updated the breakfast area from what older ones had, so it is visually very nice looking. It would have been nice if they had fresh fruit other than bananas, and their automatic pancake machine was not working, but the breakfast overall was OK. In general the hotel met our needs, and was less expensive than comparable properties in the area, so I will stay there again.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fixit14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, 19 December 2013
Thank you for taking the time to review your stay with us. We appreciate your feedback and we sincerely apologize that the pancake machine was not operable at the time and we did not have more of a variety of fresh fruit. Thank you for choosing to stay with us and we hope to accommodate you in the future.
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140 reviews from our community

Traveller rating
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    24
    7
    7
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45
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29
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Philadelphia, Pennsylvania
1 review
Reviewed 29 September 2013

Just stayed this past weekend in connection with a Dickinson College parents weekend. The hotel is located close to the turnpike and convenient to the college. The rooms are large and clean. The service was friendly. The included breakfast was handled well too. The hotel has an indoor pool as well as a fitness room with new equipment, although we did not take advantage of these amenities on this trip. It is perfect for a one or two night visit.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, 19 December 2013
We sincerely appreciate your kind review. We are very happy to hear that you enjoyed your stay and that we could accommodate you and your family for your stay during Parents Weekend and that you appreciated the amenities that we have to offer. We hope that you will stay with us again should you come to the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
235 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 29 September 2013

This new property is designed for those traveling on business or passing through. The rooms were well outfitted though the walls seem rather thin judging by my neighbor's television volume. Breakfast was adequate. The fitness center was too small for my tastes, though some will appreciate the indoor pool. A Hoss restaurant across the street is a good dining option for those who don't want to get back in their car.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Galooba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, 14 October 2013
Dear Galooba,

Thank you for your review. I am glad you found our breakfast commendable. I am sorry to hear that we fail to meet your expectation on this day particularly with the quality of walls in the room and fitness center you encountered. Comments such as yours permit us to target areas of concern and take the necessary steps to remedy the situation.

Again, thank you for your feedback as this is our best resource of improving guest services. We hope to serve you agan should your travels bring you back to the area.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, Massachusetts
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 September 2013 via mobile

I was in the area for business and my normal hotels were all booked but I found a vacancy here. The hotel has been open for about a month at most.

The hotel is trying for a modern, "hip feel" with lots of tiling and contrasting paints. I'm not sure they succeed other than making the hotel feel "cold" similar to the shortcomings of Marriott's newest SpringHill Suites.

Bed was fine. Check in was a little choppy but I attribute that to the newness.

A lot of the details were missed. There were painting mistakes all over, paint on the stone counter in the bathroom, insufficient paint coverage in the corners, incomplete grouting, a crookedly mounted thermostat.

Pol looked nice and the public jacuzzi had a tv over it. I actually had a jacuzzi rom which was nice but instructions on the controls would have been nice.

I do not usually stay at Holiday Inn Express but they have a solid reputation as being clean and comfortable. This location is no different but, more attention to the details and the development of a "punch list" for the developer would allow for a higher rating.

Stayed September 2013, travelled on business
Helpful?
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, 5 October 2013
Dear Jim C,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Farmington Hills, Michigan
Level Contributor
124 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 10 September 2013

Hotel is 2 weeks old--fitness center is still not ready. Rooms are clean, but our sink already had the finish damaged + bad scratches.
If you need to stay in this area--beware, there are no decent restaurants within 5 miles or more!
It's all fast food!
They need a restaurant list!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DHgardener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, 26 September 2013
Dear diane h,

Thank you for staying with us. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Hope, Pennsylvania
Level Contributor
257 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 24 August 2013 via mobile

My husband and I were in Carlisle for the Corvette Show and needed a last minute room...What a GREAT choice! After a long day of driving and heat, we opened our hotel door to a king sized bed and the biggest in room jacuzzi I have ever seen...Needless to say, I was in the jacuzzi before you could even say jacuzzi. Afterward, I was so relaxed and ready for the comfy bed! I am told the hotel has only been open for a couple of days, so it was very clean. Also offered a free breakfast...I would definitely stay here next time I am in town!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edith D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel M, General Manager at Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area, responded to this review, 19 December 2013
Thank you for the kind words and taking the time to give us such a positive review. We are very pleased that you we could accommodate you and your husband. We are happy to hear you enjoyed the Jacuzzi and could take time to relax while staying with us. Thank you again and we hope to see you again on your next visit to the area.
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Additional Information about Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area

Property: Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area
Address: 1152 Harrisburg Pike, Carlisle, PA 17013-1617
Phone Number:
Region: United States > Pennsylvania > Carlisle
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 26 Hotels in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel And Suites Carlisle Harrisburg Area 2.5*
Number of rooms: 103
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