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“run down and sketchy”
Review of Diamond Inn

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Diamond Inn
Ranked #25 of 26 Hotels in Carlisle
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142 reviews from our community

Traveller rating
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    59
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Summerfield, North Carolina
1 review
Reviewed 16 October 2013

Booked hotel week before for August 4. Man at the desk booked it for August 1st. Did not know this until we showed up on August 4. Had a room for us which was dirty. Coffee pot had mold in it. There was a trash can outside the door that had flies and it was overflowing. There was a grill that was still hot 2 doors down. We are still trying to get credit for the mistake they made for booking the wrong date with a guaranteed late arrival. We keep getting excuses and they cannot admit their mistake. If they would pay more attention to the customer and stay off the phone this mistake may not have happened.

Room Tip: Stay out of this hotel
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  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2013

No wi fi..when reported by phone the staff hangs up on you..when asked to connect to manager no action..when asked to refund so we can vacate and take another hotel, the staff said that's not possible..asked us to come over in the lobby to use the internet..overall terrible experience..

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suneesh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Carlisle hotels

Brampton
1 review
Reviewed 7 October 2013

When I arrived at 6:45 pm, one of the 3 rooms I booked wasn't even ready. So my party had to wait outside until it was done. Another one of my rooms was missing a set of towels. The room I stayed in had a hole punched through the wooden bathroom door and the drywall above the towel was also punched in....We even had to spray cologne to tolerate the moldy smell of the room. As far as I am concerned I will never book this hotel ever again !! In another room a couple of the lights were not working... The coffee at breakfast was cold, and all there was available were tiny soft bagels what looked like mini egg plain omlettes

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Howard Johnson

Helpful?
Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 October 2013

Very impressed by hotel staff & service. Specially hotel with bar / restaurant and huge parking. We had a newly upgraded rooms, breakfast really cool. I must say best on exit. Well hotel does have a issue, owner & manager are actively involved to resolved.

Room Tip: Best on exits
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank angle f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arlington, MA
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 September 2013

Gaah. I've read about better hotels in H. P. Lovecraft stories.

First off, this place is situated in a blasted heath directly across the road from a truck wash. Carlisle, PA appears to be a town dominated entirely by trucks and truck-related emporia -- so it makes sense that the Howard Johnson's in Carlisle looks like a place where truckers might ... sheesh, I don't know ... drink themselves to death, re-create favorite scenes from David Lynch movies, or enjoy a night of illicit something-or-other -- maybe even with another human being.

Not that I have anything against truckers. My ex father-in-law drives a truck. Great guy.

The man at the front desk was ... ummm, I think the word is "obsequious." He sort of simpered and appeared to be pre-deflecting criticism he hadn't yet received but was confident was on its way. We tiptoed to our room, hoping no other doors would open. The ice machine looked like it had been hit with a missile of some kind. The room smelled funny and the carpet was damp. There was a weird collapse-y couch in the room. I did not get along well with that couch.

We did not brave the continental breakfast. Based on other reviews here, that was a good choice.

In sum, this institution won't set your wallet on fire, but it may make you feel lucky you don't live in Carlisle, PA.

Room Tip: There are no good rooms. I am confident of that. If there were good rooms at one time, they left in...
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Diamond Inn

Property: Diamond Inn
Address: 1245 Harrisburg Pike, Carlisle, PA 17013-1621 (Formerly Knights Inn Carlisle)
Region: United States > Pennsylvania > Carlisle
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #25 of 26 Hotels in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:2 star — Diamond Inn 2*
Number of rooms: 126
Reservation Options:
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Also Known As:
Howard Johnson Carlisle
Carlisle Howard Johnson

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