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“In need of updating- Would not recommend”
Review of Quality Inn

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Quality Inn
Ranked #26 of 27 Hotels in Carlisle
Reviewed 7 August 2012

I stayed here for 2 days-First impression walking into the room was that it had not been updated in 20 + years- The bedspreads were a mustard color and overall room looked dingy. The bathroom had a stain on the floor from the sink leaking,shower grout was missing,cracked or black stained and no exhaust fan. The soda machines were not properly stocked and when you pushed the button for what you wanted something different came out. With this being said- The room was not worth the money we paid for it- The Motel 6 down the road was only $75/ night and from what my friends tell me was nicer then the Quality Inn. The only plus side to my stay is that the 2 ladies who worked the front desk were very nice & as helpful as they could be.

  • Stayed: August 2012, travelled with friends
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Thank Dani1843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinncarlislepa, Webmaster at Quality Inn, responded to this reviewResponded 24 August 2012

Dear Guest,

Thank you for choosing Quality Inn Carlise for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• The housekeeping staff received extra training in regards to the level of cleanliness which we expect them to maintain in cleaning our rooms.

• Maintenance was instructed to make sure that the shower was working in the room which you occupied. They also received additional training in the matter of seeing to it that all facilities are in proper working order and clean.

I hope that the next time you visit our area; you will once again choose to stay at Quality Inn Carlise. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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116 - 122 of 162 reviews

Reviewed 23 July 2012

Pluses: Eggs and sausages included in the hot breakfast; WiFi works well; inner first-floor rooms face the pool; easy access from I-76; large convenience store in the gas station next door; no complaints about the bed; I like the second sink just outside the bathroom; washer/dryer available for guests to use.

Minuses: Decor tired and a little stained; "newly redecorated" may refer to the big TVs in each room.

Overall good value

  • Stayed: July 2012, travelled as a couple
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Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

This hotel is my home away from home. I travel the NE US on a weekly basis and this hotel is my most frequent stopping point. The staff is always there to help. The accommodations are always clean and comfortable. And the price is a good value.

  • Stayed: July 2012
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Thank Aerosmile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2012

Stayed three nights and toilet and coffee pot were not cleaned the second two days, nor was coffee replenished. Wall paper peeling, mold, broken toilet seat, AC broken, stained linens. Would not stay again.

That said, the staff was very helpful and friendly. Moved us to a new room with an AC that worked.

Stayed: July 2012, travelled with family
1  Thank Quincy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinncarlislepa, Webmaster at Quality Inn, responded to this reviewResponded 18 July 2012

Dear Guest,

Thank you for choosing Quality Inn. for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. I am sorry that the experience did not turn out to be what you had expected. Upon receipt of your review, it was shared with the manager and ways in which our valued guests could feel that they were getting their moneys worth were discussed.

I hope that the next time you visit our area, you will once again choose to stay at Quality Inn. We take our reviews very seriously, and I think you will be very pleased. We look forward to welcoming you back.

Sincerely,
Hotel Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2012

Travling & no computer in hand, ChoiceHotels was called for a Quality Inn in Carlisle, PA, which was the one where we stayed. Only thing comfortable about this room was the bed. A/C didn't work in the morning, floor edges dirty, mold in bathroom (health issue), toilet antiquated, tub didn't drain properly, color TV poor quality, location for truckers, wallpaper torn, old and antiquated; breakfast - scrambled eggs had no taste, no boiled eggs offered and the TV channel was not family appropriate. One could tell other guests were not pleased with the TV channel as well. If we had not checked in, we would not have stayed at this hotel. We will not stay at this hotel again. The price extremely exceeded the service. A refund has been requested from the hotel.

  • Stayed: May 2012, travelled as a couple
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2  Thank TeaLady_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinncarlislepa, Webmaster at Quality Inn, responded to this reviewResponded 18 July 2012

Dear Guest,

Thank you for choosing Quality Inn for your recent stay in our area. I am sorry that the experience did not turn out to be what you had expected.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees. They also received additional instruction in keeping the rooms properly stocked.

• Manager was approached about your report of Air conditioner and instructed to see to the necessary repairs.

I hope that the next time you visit our area, you will once again choose to stay at Quality Inn. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2012

The sign up front says newly remodeled. When I checked in I asked about it. i was told they have just started. When I asked for one of the rooms that were done the clerk stated she has no idea what rooms were done. When I got to the room.... wow! Yellow stain in the bottom of the tub. Terrible shower. Old carpet. The bottom sheet wouldnt even stay on the bed. Very uncomfortable night!

  • Stayed: May 2012, travelled on business
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1  Thank roadwarriorgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinncarlislepa, Webmaster at Quality Inn, responded to this reviewResponded 11 June 2012

Dear Guest,

Thank you for choosing Quality Inn for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Management was approached about setting up a system whereby the desk staff could tell which rooms had been remodeled and were available.

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at Quality Inn. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2012

the room had a musty smell not happy with the room for the price

Room Tip: the room had a musty smell
See more room tips
  • Stayed: May 2012, travelled on business
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2  Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
qualityinncarlislepa, Webmaster at Quality Inn, responded to this reviewResponded 14 May 2012

Dear Guest,

Thank you for choosing Quality Inn for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, it was shared with the manager and ways in which our valued guests could feel that they were getting their moneys worth were discussied.

I hope that the next time you visit our area, you will once again choose to stay at Quality Inn. We take our reviews very seriously, and I think you will be very pleased. We look forward to welcoming you back.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn

Address: 1255 Harrisburg Pike, Carlisle, PA 17013-1690
Region: United States > Pennsylvania > Carlisle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 27 Hotels in Carlisle
Price Range: £40 - £53 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Quality Inn® hotel in Carlisle lets you relax and focus on the people and experiences you came for. We’re merely minutes from the U.S. Army War College, Sports Emporium, and the Carlisle Theatre. You’ll find plenty of other sites and activities to explore near our pet-friendly Carlisle hotel, some of which include the Cumberland County Historical Society museum, Dickinson College, Penn State Harrisburg, Carlisle Expo Center, Hersheypark amusement park, and Carlisle Fairgrounds. Visitors can easily get to several golf courses throughout the area as well, including Mayapple Golf Links and Cumberland Golf Course. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your money like free hot breakfast, free WiFi, seasonal outdoor pool, fitness center, and free weekday newspaper. There is also a picnic area, a lounge bar and copy, print, and fax services. Each guest room offers a refreshing shower, coffee maker, and hair dryer. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket – because we know how much you value a good night’s sleep. Get your money’s worth at the Quality Inn. Carlisle hotels like ours offer the best hotel rates and the best amenities, so you can focus on the travel memories that really matter. Book today! ... more   less 
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Also Known As:
Quality Hotel Carlisle
Quality Inn Carlisle
Carlisle Quality Inn

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