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“Disgusting !”
1 of 5 bubbles Review of Quality Inn

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Quality Inn
Ranked #24 of 26 Hotels in Carlisle
Hilton, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Disgusting !”
1 of 5 bubbles Reviewed 11 June 2014

I stayed overnight in May 2014. The room was disgusting! Wallpaper was falling off the wall.....wallpaper patched on a filty wall. Big black stain on another wall. The receptionist was very unfriendly......no personality. Wearing filthy white hoodie. I would never stay here again if you paid me.

Room Tip: Ask to see your room before you pay !
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, General Manager at Quality Inn, responded to this review, 18 September 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
miranda
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144 reviews from our community

Traveller rating
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    49
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
mass
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed 6 June 2014

I stayed here previously a few years ago and what a difference a few years makes. I was met at the front desk by a clerk who seemed to busy socializing that to wait on me. The room 230, where do I start. There was some sort of stain on the blanket, the curtains look like they should have been thrown away years ago and the AC unit filter was so dirty that I shook it out on the balcony because no air was blowing. The combination of mold, black dirt and some sort of foreign matter was disgusting. The ashtrays in the hallway were filled with fake flowers and the pile of mattresses in the back of the hotel seemed to be taller than the semi truck that they were parked next to. I would have left, but I attended Carlisle Ford and all hotels in the area were sold out.

Room Tip: Find another hotel
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  • Stayed June 2014, travelled on business
    • Value
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Helpful?
1 Thank pjkoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, General Manager at Quality Inn, responded to this review, 18 September 2014
hank you for your review. If you would like to call me to discuss any of the quality issues you listed in your review, I am always available at 717-243-6000
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Travellers are raving about these Carlisle hotels

1 review
5 of 5 bubbles Reviewed 3 June 2014

First off...The ownership and staff are amazing people! They were very nice and helpful to me! Gave me great suggestions for fun, food, and simple enjoyment. I would def. stay here again! Great location and easy to get to pretty much anywhere in the area!

Room Tip: Room 209 was great for me!!!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Front Office Manager at Quality Inn, responded to this review, 5 June 2014
Dear Craig,
Thank you so much for your wonderful review of our property and your kind remarks for our staff. We are always happy to help and accommodate our valued guests. I am pleased that you were able to experience many of the area's attractions and restaurants that make our hotel a great place to stay. We look forward to your business the next time you are in the Carlisle area. Safe travels.
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Thane, India
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

While on the way to Corning Glass Museum from Washington DC, we spent the night at hotel. The good thing was, clean rooms & calm. We could sleep comfortably. The problem was unclean water coming from tap making it difficult to prepare coffee or drink. Also, the drain-plugs in the bathroom tubs were missing, I guess this is the hotel initiative to save water and compel the guests to take shower bath instead.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Spark80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Front Office Manager at Quality Inn, responded to this review, 30 May 2014
Dear Spark80,
Thank you for taking the time to review our property. It was great to hear that you were able to get a great nights sleep in our comfortable rooms. After reading your comments on the quality of our water we launched an investigation and are working with our water treatment company to remedy the situation. Your comments will help us improve the quality of all future guest stays. We hope to see you again should your travels bring you to the Carlisle area.
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Columbus, Ohio
1 review
3 of 5 bubbles Reviewed 21 March 2014

Reception staff on arrival (10pm) unhelpful, four couch size pillows on the king size bed, uncomfortable,suggest this hotel purchases full size pillows, very noisy from traffic upgrade your windows!!!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Manager at Quality Inn, responded to this review, 27 March 2014
Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect.

I am sorry to hear that your stay with us did not live up to your expectations. Please accept our sincerest apologies for any shortcomings and inconvenience you have encountered during your stay.

I assure you that every comment, no matter how small, is taken very seriously. Your comments are being shared with the hotel management and appropriate action will be taken to ensure similar situations will be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
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Lexington, Virginia
1 review
5 of 5 bubbles Reviewed 17 February 2014

Check inn at the Quality Inn in Carlisle Pa. was easy and seamless and our room was nice and clean .....Staff was very professional and the bar was outstanding!!!Will defiantly stay here on my return trip!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank rebecca l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Front Office Manager at Quality Inn, responded to this review, 20 February 2014
Dear Rebecca,
Thank you for telling us all about your top-notch visit to the Quality Inn. I was very pleased to see that enjoyed your stay with us. The members of our staff love to be praised for their hard work . I will pass on your compliments. Our guests love the convenience of our on-location Polo Lounge and it's great that you were able to take advantage of this great feature. We would love to accommodate you again the next time you are in the area. Safe travels!

Miranda Casto
Front Desk Manager
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usa
2 reviews
5 of 5 bubbles Reviewed 14 February 2014

nice clean rooms along with nice hot breakfast,very knowledgeable staff and manger on duty Miranda was very accommodating with our special request for early check in and late check out
would rate as one of best choice properties stayed

Room Tip: room 126 is very nice location close to parking lot and hallways and lobby
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suketutrivedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Manager at Quality Inn, responded to this review, 23 February 2014
Thank you for staying with during your recent visit to the carlisle area. We appreciate you taking the time out of your busy schedule to fill out your review of our hotel. Our "team" members take great pride in their work efforts and will be very please to learn of your very positive experience during your stay with us. We hope see you again soon!
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Additional Information about Quality Inn

Property: Quality Inn
Address: 1255 Harrisburg Pike, Carlisle, PA 17013-1690
Phone Number:
Region: United States > Pennsylvania > Carlisle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 26 Hotels in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Quality Inn® hotel is conveniently located off Interstate 81 and Turnpike 76, perfect for business and leisure travelers. This Carlisle hotel is minutes from Dickinson College, Penn State Harrisburg, the U.S. Army War College, Hersheypark amusement park and the Carlisle Theatre, home of the Carlisle Regional Performing Arts Center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), Choice Hotels, Traveltool, S.L.U., TripOnline SA, Evoline ltd and HotelQuickly so you can book your Quality Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Quality Hotel Carlisle
Quality Inn Carlisle
Carlisle Quality Inn

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