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“Its not a hole in the ground, but many other better places to go...” 2 of 5 bubbles
Review of Quality Inn

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Quality Inn
Ranked #25 of 27 Hotels in Carlisle
Dracut, Massachusetts
1 review
“Its not a hole in the ground, but many other better places to go...”
2 of 5 bubbles Reviewed 20 June 2014

Had a problem on check in - my name was not spelled correctly (though the reservation was listed correctly). That was figured out quickly enough. The room smells a bit mildewy and the desk chair might be a leftover from a yard sale. The desk light does not work and my room keycards expired after a day (despite being here for two). The bed/pillows are pretty good. The wifi is really annoying - it cuts out a lot and I've had to watch a video twice now that just interrupts whatever you are doing.
I'm not likely to return.

  • Stayed June 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank zoozz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Front Office Manager at Quality Inn, responded to this review, 23 June 2014
Dear Zoozz,
Thank you for taking time to review our property. I am very sorry to hear your experience was not as you had hoped. I am working with our maintenance staff and WiFi provider to remedy problems listed in your review. Thank you for advising us of these problems so that we may address them. The next time you are looking for a lodging choice in the Carlisle area please contact me directly and I will personally make sure that your stay with us is exceptional. Safe travels!
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143 reviews from our community

Traveller rating
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    49
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
NJ
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

I was disappointed in my stay here. It is in a great spot, right off the highway and close to attractions but the place is pretty much filthy in my opinion. There were empty water bottles on the steps that were there the entire time of my stay. The doors and windows were dirty. The soda machine was out of order. The free breakfast was ok but the room it was offered in was too small to accomodate the guests. I definitely wouldn't stay here again.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank WWBeachnut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, General Manager at Quality Inn, responded to this review, 18 September 2014
Thank you for your review. Unfortunately, our decor is dated, but I do express to my staff that we must compensate with our service. I demand nothing less from our staff than to go over and beyond to please our guests
It is a work in progress ... CHANGE IS COMING!
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Hilton, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 11 June 2014

I stayed overnight in May 2014. The room was disgusting! Wallpaper was falling off the wall.....wallpaper patched on a filty wall. Big black stain on another wall. The receptionist was very unfriendly......no personality. Wearing filthy white hoodie. I would never stay here again if you paid me.

Room Tip: Ask to see your room before you pay !
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  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Cindy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, General Manager at Quality Inn, responded to this review, 18 September 2014
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
miranda
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Travellers are raving about these Carlisle hotels

mass
Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 bubbles Reviewed 6 June 2014

I stayed here previously a few years ago and what a difference a few years makes. I was met at the front desk by a clerk who seemed to busy socializing that to wait on me. The room 230, where do I start. There was some sort of stain on the blanket, the curtains look like they should have been thrown away years ago and the AC unit filter was so dirty that I shook it out on the balcony because no air was blowing. The combination of mold, black dirt and some sort of foreign matter was disgusting. The ashtrays in the hallway were filled with fake flowers and the pile of mattresses in the back of the hotel seemed to be taller than the semi truck that they were parked next to. I would have left, but I attended Carlisle Ford and all hotels in the area were sold out.

Room Tip: Find another hotel
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  • Stayed June 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank pjkoala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, General Manager at Quality Inn, responded to this review, 18 September 2014
hank you for your review. If you would like to call me to discuss any of the quality issues you listed in your review, I am always available at 717-243-6000
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1 review
5 of 5 bubbles Reviewed 3 June 2014

First off...The ownership and staff are amazing people! They were very nice and helpful to me! Gave me great suggestions for fun, food, and simple enjoyment. I would def. stay here again! Great location and easy to get to pretty much anywhere in the area!

Room Tip: Room 209 was great for me!!!
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  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Front Office Manager at Quality Inn, responded to this review, 5 June 2014
Dear Craig,
Thank you so much for your wonderful review of our property and your kind remarks for our staff. We are always happy to help and accommodate our valued guests. I am pleased that you were able to experience many of the area's attractions and restaurants that make our hotel a great place to stay. We look forward to your business the next time you are in the Carlisle area. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thane, India
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

While on the way to Corning Glass Museum from Washington DC, we spent the night at hotel. The good thing was, clean rooms & calm. We could sleep comfortably. The problem was unclean water coming from tap making it difficult to prepare coffee or drink. Also, the drain-plugs in the bathroom tubs were missing, I guess this is the hotel initiative to save water and compel the guests to take shower bath instead.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Spark80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Front Office Manager at Quality Inn, responded to this review, 30 May 2014
Dear Spark80,
Thank you for taking the time to review our property. It was great to hear that you were able to get a great nights sleep in our comfortable rooms. After reading your comments on the quality of our water we launched an investigation and are working with our water treatment company to remedy the situation. Your comments will help us improve the quality of all future guest stays. We hope to see you again should your travels bring you to the Carlisle area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
1 review
3 of 5 bubbles Reviewed 21 March 2014

Reception staff on arrival (10pm) unhelpful, four couch size pillows on the king size bed, uncomfortable,suggest this hotel purchases full size pillows, very noisy from traffic upgrade your windows!!!

  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bill L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miranda C, Manager at Quality Inn, responded to this review, 27 March 2014
Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect.

I am sorry to hear that your stay with us did not live up to your expectations. Please accept our sincerest apologies for any shortcomings and inconvenience you have encountered during your stay.

I assure you that every comment, no matter how small, is taken very seriously. Your comments are being shared with the hotel management and appropriate action will be taken to ensure similar situations will be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn

Property: Quality Inn
Address: 1255 Harrisburg Pike, Carlisle, PA 17013
Phone Number:
Region: United States > Pennsylvania > Carlisle
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 27 Hotels in Carlisle
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The Quality Inn® hotel is conveniently located off Interstate 81 and Turnpike 76, perfect for business and leisure travelers. This Carlisle hotel is minutes from Dickinson College, Penn State Harrisburg, the U.S. Army War College, Hersheypark amusement park and the Carlisle Theatre, home of the Carlisle Regional Performing Arts Center. ... more   less 
Reservation Options:
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Also Known As:
Quality Hotel Carlisle
Quality Inn Carlisle
Carlisle Quality Inn

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