This place has so much potential, it is a lovely environment, wonderful tea selection, and good food. But the service leaves so much to be desired. We had a reservation and there were 9 of us, 3 of which were children. We literally sat for at least 15 or 20 minutes without anyone greeting us- we were pointed to our table and told that there were menus on the table and that was it. Finally the waitress came and we were able to ask our questions and place our order, we ordered everything at once, our tea and our meal selections. And we sat for an hour before our tea finally came. I understand that it must take some time to brew 9 pots of tea but there was NO- "thanks for your patience" or "sorry it took so long". We then had to wait more time for the scones to come out, I did inquire as to how long until the food arrives (we were all starving and like I said we had 3 kids with us who were being VERY good and patient even though they were hungry). The waitress told me that they were still in the oven. While I appreciate freshly made, warm scones, it would seem that the planning could have been better (they obviously ran out and had to make more but there was no explanation to us about this or apology). Finally the scones came and we scarfed them down and waited and waited and waited for the main course to arrive. Once it finally did, we asked them to box up our desserts because we had been there so long at this point and we needed to leave. I understand that they were busy, but they should have planned for more kitchen staff or waitresses that day. No one was friendly, accomodating, or even seemed to care to make us feel welcome, comfortable, or that we had to wait so long for everything. The second time that I asked if the wait was going to be much longer for the food, the waitress just said "No" in a very snippy tone. Like we were getting on her nerves or inconveniencing her. Give me a break. We were not rude, we had 3 kids with us, we tried to be patient and we left with a horrible impression of the Talking Teacup. Also, the gluten free options were not tasty at all. There are so many options out there for gluten free flour and baked goods but clearly they are not aware of them. I am glad there were alternatives offered when we asked but they don't seem to care to make them taste really good. Even Whole Foods offers a gluten free scone mix that is much better than the "bars" they offered in place of the scones. The gluten free bread they used on the sandwiches was stale.
There were other things but I think you get the idea, even with a reservation it seems that the service is very poor. I guess if there are only 2 or 4 of you, they can handle it but with a large group, they can't handle it. No one even jumped in to help our waitress, the owner didn't seem to be a very good hostess or help to the waitresses. Maybe she was in the kitchen working, I don't know. When my sister paid the bill, the owner checked her out and she didn't ask- "how was everything" or anything like that so she obviously doesn't seem to care. Like I said in the beginning, this place has so much potential....we will not be returning again.
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