Compared to other hotels that are part of the Marriott family, this one was sadly lacking. It was okay, but certainly not as good as other Fairfield Inns I’ve stayed in. We stayed Friday to Sunday and it sounded as if the placed was booked solid for the weekend.
My husband and I made reservations for a king suite, which is supposed to be equipped with a microwave and refrigerator. When we arrived and started unpacking, I realized that I couldn’t find the refrigerator…because it wasn’t in the room! I called the front desk and was told, based on my room number, I should have one. I told the clerk that I couldn’t find it, and she said that the microwave is sitting on top of it. However, there was no microwave either. She found this to be odd and immediately offered to move us to another room…right next to the elevator. Since I found that to be an unsatisfactory idea (our room was at the end of the hall as far from the elevator as you could get), I suggested that she get someone to move the refrigerator from that room to ours. After some negotiation -- we could store our stuff in the hotel kitchen (not too convenient) or we could make do without one and get refunded $10 for the 2 nights we'd be there -- we finally got the refrigerator moved to our room.
We’re Marriott reward members and our profile states that we like feather pillows. This has never been a problem before, and there are always feather pillows on the bed when we arrive. Like the refrigerator, there were no feather pillows in our room, so we had to call (again) and ask for them. When we got back from dinner, they were on the bed.
The complimentary breakfast was good. In addition to the typical muffins, rolls, and cereals, there were make-your-own waffles, French toast, yogurt, and breakfast sandwiches. The only negative was that there was not much room to move around to get the food without bumping into other hotel guests.
We checked out on Sunday, and we weren’t the only ones. There were so many people leaving at the same time (around 9 AM), that we had to wait for the elevator to take a group down before coming back up. As we were waiting, we could hear the elevator stop at the floor below us and someone from housekeeping was vacuuming it out. Now, I realize that the elevator needs to be cleaned as well as any other part of the hotel, but when there’s only one in the building and you know it’s going to be a busy check-out day, you should wait until after check-out time! By the time it arrived to our floor, there was a line of people waiting to use it.
Like I said, this hotel was sufficient for our needs, but not even close to the standards I expected. If I’m ever in Chambersburg again, it’s unlikely that I’ll stay here.
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- Also Known As:
- Fairfield Inn Chambersburg Hotel Chambersburg
- Fairfield Chambersburg
- Chambersburg Fairfield Inn