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“great stay” 5 of 5 bubbles
Review of La Quinta Inn & Suites Chambersburg

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La Quinta Inn & Suites Chambersburg
Ranked #3 of 16 Hotels in Chambersburg
Certificate of Excellence
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415 reviews from our community

Traveller rating
    236
    124
    29
    13
    13
See reviews for
201
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • German first
  • Swedish first
  • Any
English first
New York City, New York
1 review
5 of 5 bubbles Reviewed 22 September 2013

Very clean rooms, decent breakfast and small indoor pool (3 maybe 4 feet deep.)
overall the short stay I had here was nice. I was checked in by an older Indian man who took almost 20 minutes to check in myself and the 2 people in front of me in line, and he was also very rude. Thankfully I only had one encounter with him. The rest of the hotel staff was very nice, they greeted everyone who walks in with a warm smile and a welcoming hello. I had an issue with my television and fridge and the young man working the front desk, I believe his name was Joe, was very helpful and solved both of my issues within 10 minutes, talk about excellent customer service! If it wasn't for that helpful young man I would have probably rated the hotel in the poor to average in customer service. The old Indian man should learn from his younger co workers and be more respectful and welcoming.

Room Tip: Avoid the Indian man he is not friendly!
See more room tips
  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Frequent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ_GM6484, General Manager at La Quinta Inn & Suites Chambersburg, responded to this review, 27 September 2013
Thank You for taking the time to write a review in regards to your stay here at La Quinta Inn in Chambersburg, PA.

I apologize for the encounter you had with the "Indian Gentleman" I believe it may have been a cultural difference. I do indeed attempt to make ALL my front desk give that warm welcoming feeling and I hate the fact that you did not recieve that feeling from him.

We hope to see you again on your travels in hopes to make this a better stay for you!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 19 September 2013

Very clean comfortable room and property. Everything worked as expected.
Limited area for dog walking but as pets stay free and room was excellent, not a big problem.
Close to shopping with many dining choices.
Appears to be a very safe area.
Would definitely stay again.

Room Tip: Right on a busy road, ask for a room in back.
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wendy1107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ_GM6484, General Manager at La Quinta Inn & Suites Chambersburg, responded to this review, 25 September 2013
Good Afternoon!! Thank You for taking the time out of your schedule to write a review in regards to your stay here at La Quinta!

We are glad you enjoyed your stay here and that it was clean, convient and met your standards! It is indeed a safe area and we're very happy to know you felt safe as well!

We hope to see you again on your travels! Have a great day!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syracuse, New York
Level Contributor
83 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 5 September 2013

I stayed at this hotel a few times while driving through Pennsylvania, and would stay here again. It is right off I-81, and has always provided me with a comfortable night of sleep and got me going with breakfast and coffee in the morning.

The rooms are large for a mid-range hotel. I like the faux hardwood floors in the entranceway of the rooms. The décor is modern and the beds and furniture look to be fairly new. The bathroom is large enough with plenty of counter space for your toiletries. And the most important thing is the hotel room felt clean!

Breakfast in the morning was your typical continental breakfast, a bagel and coffee are all I need to get me going in the morning. I would definitely return to this hotel again while driving through Pennsylvania.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ_GM6484, General Manager at La Quinta Inn & Suites Chambersburg, responded to this review, 25 September 2013
Good Afternoon!!! First I would like to Thank You for writing such a great review in regards to your stays here at La Quinta Inn in Chambersburg, PA. I also want to apologize for my delay in writing you back! Hopefully you can forgive me and it won't keep you from coming back!

It's always a pleasure having you here at the hotel and we are extremely pleased that you enjoyed your stay. We hope to see you again on your travels and soon!!

Have a great day!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, North Carolina
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 August 2013

Two of us and my dog stayed here earlier in August. Everything was excellent. The room was lovely and clean. Once again, the mattresses were incredibly comfortable. The room smelled fresh, not musty like many hotel rooms. Nice big bathrooms with up to date décor. Breakfast was good - the usual continental fare. We stayed in a room facing away from the highway and it was very quiet. There are a lot of restaurants nearby. Cindy - I think that was her name - at the desk was very nice and helpful in directing us to a pizza place. I love these hotels!

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank Occasionalhoteluser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ_GM6484, General Manager at La Quinta Inn & Suites Chambersburg, responded to this review, 25 September 2013
Good Afternoon!! First I would like to Thank You for taking time out of your day to write an outstanding review in regards to your stay here at La Quinta Inn in Chambersburg, PA. I also would like to apologize for my delay in answering to your review!

We also would like to Thank You for saying such kind things about Cindy. She is a great asset to us here and is always there for everyone. The restaurant she referred you to was Pat and Carla's and boy they are yummy!!!

Again, Thank you for staying with us and for such kind words! Have a great trip! We hope to see you again on your travels!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 28 August 2013 via mobile

After a long day on the road with my family we finally stopped in Chambersburg, PA for the night. I tried 2 other hotels first at the same exit and neither one could offer me the type of room I was looking for- a one bedroom suite with a pull out couch in the living area. This was my first stay at a La Quinta, but definitely won't be my last if their other properties are anything like this one. Wonderful service at check in from what I believe was the manager and a charming young man who was in training. The room was very affordable at $119, way cheaper than I usually pay for a suite. The room itself was huge- massive bedroom and a very spacious living space. I loved that part of the room's floor was laminate- so much cleaner and fresher than carpet. Modern decor and a comfy bed. I didn't try the pool the free breakfast, so can't comment on them. The exit seemed to have a lot of food options as well as places to shop. My first experience at a La Quinta was a great one due to the friendly staff, great price and generous sized room. Definitely would stay here again if I am ever in the area.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KrakaLaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ_GM6484, General Manager at La Quinta Inn & Suites Chambersburg, responded to this review, 29 August 2013
First I want to truly Thank You for giving us a great review of your stay here!

It was a pleasure checking you in and awesome that you allowed me to use you as an example to help him learn the check-in process. Without great guest like you I believe any hotel can train the proper front desk. Again, Thank you for being so great and allowing us to do this.

Have a great day and be safe on your travels!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 bubbles Reviewed 25 August 2013

Room 121 all you hear is the broken exit door slamming against the head board and the room above you. This place is nice BUT YOU CANNOT SLEEP! The only reason I'm reviewing it because Cindy at the front desk was AWESOME.
I actually feel sorry for the owners of this piece of crap. You got screwed and the place will have mold growing in it within a few more years. I can't believe they build hotels SO CHEAPLY!!!!!!!!!!!!!

Room Tip: Stay on the 3rd floor and hope the room next to you is empty.
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  • Stayed August 2013, travelled solo
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Traveler5600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LQ_GM6484, General Manager at La Quinta Inn & Suites Chambersburg, responded to this review, 27 August 2013
Thank You for sharing your opinion on your stay. I apologize you feel this way about your stay here. However none of our doors at this site are broken and like any hotel if your on the ground floor you will hear noise or people above you. An easy fix would have been to call the front desk and we would have handled this situation for you. We do NOT have any mold anywhere in our building and do not plan on ever having that issue.

Again Thank you for taking the time to share your opinion on our hotel and I apologize it did NOT meet your standards.

Be safe on your travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Chambersburg

Property: La Quinta Inn & Suites Chambersburg
Address: 199 Walker Rd, Chambersburg, PA 17201-3500
Phone Number:
Region: United States > Pennsylvania > Chambersburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
Ranked #3 of 16 Hotels in Chambersburg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — La Quinta Inn & Suites Chambersburg 2.5*
Number of rooms: 62
Official Description (provided by the hotel):
The La Quinta Inn and Suites, Chambersburg, PA is a new establishment with a variety of amenities, deluxe bright side continental breakfast. We are are located right off exit 16 on I-81 (You see us from the Highway).Come into our property and experience the true meaning of "Waking Up on the Bright Side" Amenities include; Indoor heated Pool, Fitness Center, Business Center, Flat screen TV's, In room Coffee, 24 hr Front Desk, Wake up call service, HBO, Irons, Ironing Boards, Daily Breakfast. 100% Smoke free. 2 Pets Free.Look forward to see you visit us for business or pleasure, we will do our best meet your needs.Management ... more   less 
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