Overall, I wasn't impressed with our stay at Seven Springs Mountain Resort. The room was nice enough, but the staff was not overly accommodating, the food didn't wow us, and the layout of the resort is very odd. It's convenient to activities, but I'm not sure that's worth the high prices (on both rooms and food).
Issues started immediately upon check-in. The computers were down, so they had to do it by hand & only gave us one room key. Instead of having someone bring it up to us, they asked us to stop back. Also, we were given a piece of paper to allow charges to the room (rather than doing it with the key; I'm still not sure if this is because the computers were down or not). The woman that checked us in seemed very apathetic and was not overly friendly. We asked about trails, & she said there was a map available but didn't offer it. When we asked for it later, she gave it & noted there are nice trails, but gave no info as to which & offered to give recommendations if we stop back later. Why would she not tell us then (there was no one else waiting for help; they did not appear busy). This lack-of-helpfulness was a theme throughout our three days at the resort.
The resort is laid out very strangely; you have to walk through room corridors to get from one area to another (do NOT accept a room on the 4th floor; this is a HIGH traffic area). Also, the signage (to show you where to go) is very poor, and finding your way around is not easy if you've never been here before. It seems that parts of the resort was built at different times (hence, the strange layout where nothing is connected in a normal manner). You have to go up and down stairs in different areas as there is no hallway on the lower level that connects areas. Also, both the spa and the fine dining restaurant are not connected to the main lodge. It seems quite odd that you have to go outside to get to these, which is not very nice if the weather isn't perfect (who wants to walk through the rain or snow to get to these?).
There were other things that bothered us and seemed odd. During a storm, they closed the INDOOR pool because of lightning. I'm not sure why the indoor pool had to close, but it did. Also, there is a souvenir shop that sells beer, however, they closed around dinner on each day we were there. I'm not sure what the point is as I think they would sell more at night (not just beer, but souvenirs) when the activities are not operating. Finally, the fitness room SUCKS! They have four crappy treadmills (land ice brand, which I've never even heard of before), with one out of order. There are also two elliptical machines, and again, one was out of order. There is one bike, and... (you guessed it) it was out of order.
One of the biggest annoyances was that there are fees for everything. They have hot tubs, but there is a $10 per person fee for a half hour. Seriously? Why would they charge for hot tubs? They also charge for every little thing; riding the lift to the top of the mountain is $8 per person. Almost $20 for a couple to get to the top of the mountain seems outrageous. There are fees for the alpine slide, boat rental, etc. You can buy an activity bracelet, but it's not cheap and hardly seems worth it if you're doing other activities, especially when you've paid so much for the room already.
We had numerous meals while staying there, and nothing was overly impressive First of all, the mid-level restaurant (Timbers) was never open in the entire time we were there. We saw staff in there, but they were just standing around or watching TV. The restaurant wasn't open.
Our first meal was at the Bavarian Lounge. The prices were reasonable, & the service was quick. The fries were good, but the alpine chicken sandwich had an odd marinade (I couldn't finish it). Most importantly, the decor is VERY dated; it seems like it would fit in the 70s with chairs on rollers. The AC unit on roof dripped into the seating area. Strangely, the same beer appeared on our bill with two different prices (for the first vs the second) with no explanation.
The next day, we had lunch at Slopeside, The view is great, but again, we weren't wowed. The Po Boy was good, but the buffalo chicken wrap was just okay. A bottle of Sam Adams was $6.25, which seems pricey for a bottle. The service was just okay, despite them being not busy at all. Also, they have a different beer selection than the Bavarian Lounge (right across the hall), but they got our drinks from the bar there. That just seems odd (like many other things at this resort).
We spent an entire afternoon walking the trails at Seven Springs. These are nice, but none of the trails are well-marked. The signs, instead of being at the junction point, are somewhat down the path & sometimes obscured (some are laying on the ground and you don't see them until you're walking down that trail). This makes it rather difficult to discern the proper path, even if you are good with maps. The hike up the mountain is a decent climb (not unexpectedly). Lake Chestnut is a small, scenic lake back in the woods. This trail was much better marked than some of the others. Fernmoss Trail was better marked as well. The Mountaintop 5K is not well marked at all! Also, do not plan on running this unless you are an experienced trail runner. By the name, we thought it would be much better marked & level. That is not the case at all. So while some of the trails are very nice, the trouble trying to navigate them and find your way is frustrating.
Overall, we enjoyed our stay. However, for the price, I'm not sure that we'd go back. Comparing this resort to others such as Snowshoe (in WV), Seven Springs comes up woefully short. At Snowshoe, there is an entire Village with a great layout atop the mountain there. Their rooms/condos are far nicer with comparable prices. The food is so much better there, and the staff is friendly. We loved the Laurel Ridgeline Canopy Tour at Seven Springs (which is far better than the one small zipline they have at Snowshoe), but other than that, Snowshoe blows Seven Springs out of the water in every category.
- Official Description (provided by the hotel):
- Seven Springs Mountain Resort is the perfect place for family vacations that create lifelong memories. Each year the family-friendly resort hosts more than one million overnight and day guests who enjoy a vacation that includes the finest skiing, snowboarding and golf that Pennsylvania has to offer, the exhilaration of the new Laurel Ridgeline Canopy Tours, sporting clays and the ultimate in relaxation at the luxurious Trillium Spa.Seven Springs is conveniently located just off the Pennsylvania Turnpike, located within 200 miles of Pittsburgh, Washington, D.C., Baltimore, Cleveland and Columbus.With more than 60,000 square feet of meeting space available, Seven Springs hosts more than 1,000 meetings, conferences and banquet groups each year. Seven Springs Mountain Resort can accommodate more than 5,000 overnight guests in its perfectly appointed 414-room, 10-story high-rise hotel, nearly 1,200 condominiums and town homes, 11 cottages and 15 chalets. ... more less
- Also Known As:
- 7 Springs Mountain Resort
- Seven Springs Pa
- Seven Springs Resort Champion
- Seven Springs Mountain Champion
- Seven Springs Mountain Hotel Champion