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“Great room, noisy hallway!”

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Comfort Inn Lancaster County
Ranked #1 of 1 Hotels in Columbia
Certificate of Excellence
Reviewed 15 July 2014

We've stayed overnight here the last three years for our wedding anniversary and have always had a comfortable, enjoyable stay. The location is good, and the rooms, pool, and breakfast are nice. We've always felt we got good value for the money. We stay in the winter and book a large jacuzzi room at a terrific price. This time was a disappointment. While the soundproofing between rooms and the floors seems to be very good, we've always been able to hear noises out in the hallway. However, that seems to be typical of most hotels we stay in these days. This time, though, the noise level was extreme. There were several people in one party out in the hallway and going back and forth between rooms until late night into early morning. They were yelling, running, and, in general, making a huge racket. We try to be tolerant of other guests and don't complain, but this was so bad and went on for so long we called the front desk to report the disturbance. To be fair, the staff member did come up and speak to this party, and things were quieter after that. But it seems that these large chain hotels should have some way of monitoring this sort of thing. Cameras and video in the hallways? A staff person who does spot checks? Posted notices warning that guests who cause disturbances will be tossed out? Or maybe just room doors that fit tighter to the floor and have better soundproofing. I don't know, but this was so bad we may not return. We realize the fault lies with the inconsiderate guests. But there should be some way for staff to be aware of this type of situation and be pro-active. This hotel is very small and there weren't many guests when we stayed there. It seems it wouldn't have been that hard to "nip this in the bud"! Would still recommend this place, but with this caveat: Ask if there are large groups with more than one room booked and insist on a room as far away as possible!

Room Tip: Stay on the 3rd floor & ask to be situated away from other occupied rooms.
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  • Stayed: March 2014, travelled as a couple
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Thank BirdyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this reviewResponded 16 July 2014

Thank you for the good review! I'm very happy to hear that you are a return customer and enjoy staying with us. We will be sure to address your concerns and make your next anniversary getaway truly special.

We have put into place many new requirements for large groups and will continue to work in suggestions like yours. Thank you for taking time to review our hotel -- we truly appreciate it.

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108 - 114 of 190 reviews

Reviewed 9 July 2014

Hotel located on side of town, had to curve through area off 283 from Elizabethtown/Hershey area. Check in was efficient and business center nicely stocked with pens, paperclips, envelopes, etc. Our room had 2 queens and choice of soft or hard pillow. There was a small refrigerator/microwave in the room. The only complaint about our room was there was no plexiglass keeping the curtains over the A/C unit from blowing or taking up all the cold air. The toilet and sink area are separate. The sink area is well lit and has a built in hair dryer. Breakfast was standard for Choice brand hotels--scrambled eggs, sausage, bagels, frozen pastries, make-it-yourself waffles, instant oatmeal, yogurt, cereal and milk. The seating area was ample and the hostess kept up with demand. The parking lot was well lit.
There were no problems.

  • Stayed: July 2014, travelled with family
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1  Thank slpgradstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this reviewResponded 16 July 2014

Thank you for the feedback. We are glad the business center had everything you needed and the rooms & breakfast met and exceeded Choice Hotel standards. All of our rooms do have the plexiglass curtain retainer for the A/C units so I will make sure to have maintenance and housekeeping make sure this is true. Thank you for bringing this to my attention. We hope you return again soon!

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Reviewed 19 June 2014 via mobile

the excellent service was second to none. Everyone was very accommodating and gives service with a smile. the front desk gentalman David was a rock star
Anything we needed he was able to help !!!!!!

The rooms were clean , the pool was warm and the breakfast was HOT! Access to lancaster made the stay even better , just a few miles down the road and your in the middle of it all.

Stayed: June 2014, travelled as a couple
Thank Zipporah333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this reviewResponded 16 July 2014

Thank you for the positive feedback. David is a part of a very strong staff we have here and I'm very happy he was able to help. He is definitely one of the most knowledgeable staff members we have when it comes to area attractions and restaurants.

I'm glad to hear our pool temperature was comfortable, and I'm also happy to see you enjoyed our hot breakfast with fresh organic eggs cooked daily. We really try to differentiate ourselves with our hot breakfast. The location is very convenient to area attractions, and our entire staff hopes you return soon.

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Reviewed 13 June 2014

The rooms were spotless and so very clean and comfortable. The beds and pillows were perfect for a wonderful night's sleep. The staff at this hotel go out of their way to make your stay a wonderful experience. We had used the exercise room and indoor swimming pool and found them also very clean and enjoyable. The breakfast room was the best from all the hotels I've ever stayed in because of their perfect scrambled eggs, fruit, cereal and waffles and everything else they offered. I would definitely recommend this hotel for closeness to all attractions and their excellent attention to their patrons.

Room Tip: Any room would be perfect there.
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  • Stayed: June 2014, travelled with friends
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Thank PompanoJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this reviewResponded 16 July 2014

Wow, we are so happy you enjoyed your stay. We strive to be fantastic and it is a true testament to our entire hotel staff when we receive such good praise. We will make sure we continue to improve and offer a great value to all of our guests. Thank You!

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Reviewed 11 June 2014

When we arrived, we had a quick and easy check in. The place was very quiet, there is a Turkey Hill close by for gas a grocery store and kmart, if you need anything. The room we were in was clean the bed was very comfortable. There is an exercise room and indoor swimming pool. The continental breakfast is scrambled eggs, sausage, toast bagels cereal, yogurt fruit and Belgium waffles and coffee and juice. It is all very good. I would recommend this hotel to anyone!!!

Room Tip: We had a king bed and this is a non smoking hotel! There was no restaurant at this hotel, but 2 mil...
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  • Stayed: June 2014, travelled as a couple
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1  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Recently a friend and I spent 5 days and nights at the Comfort Inn Lancaster County. We chose this particular Inn on the recommendation of another friend and were not disappointed. The Inn is an attractive building, situated in beautiful surroundings. The entry hall is attractive, with a view into the pool and an outdoor deck beyond.
We found all the staff throughout our stay to be genuinely friendly and very accommodating. The gentleman on duty when we checked in was a real font of knowledge about local attractions and how to get there. On another occasion the young lady at the desk helped me to get my I-pad hooked up to the Internet. When I had to bother her again for help a short while later, she cheerfully did so.
Our room was a pleasant surprise. It was spacious, bright and attractive, looking out on to a grassy slope with lovely spruce trees. We appreciated the two desks and chairs, so we could each work in comfort at our laptops. There are plenty of outlets. The beds and the bedding are super comfortable ...
The breakfast room was another nice surprise. It is a really pleasant room, looking out at the same grassy slope and trees. By the way, the scrambled eggs are excellent!
We were so pleased with our stay that we have already booked out next 5 day stay in September. And we will be back next year twice more. I should maybe also mention the absolutely beautiful country side. We commuted to Elizabethtown every day and the drive took us through some of the loveliest towns and rural areas that I have ever seen.

Room Tip: We were lucky in getting an odd numbered room on the 2nd floor that faced out onto the pretty grassy...
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  • Stayed: May 2014, travelled on business
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Thank Gisela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

I am a stickler for real scrambled eggs rather than the processed blend that has no texture. I was pleasantly surprised by their scrambled eggs are from fresh cracked, organic eggs and freshly cooked (non-organic would be just as fine for me). That along with little things like sliding entry doors really make the difference for me. There is a good area to walk to the north of the motel.

  • Stayed: May 2014, travelled on business
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Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this reviewResponded 31 May 2014

Thank You. We proudly serve real organic brown eggs to provide the best value to our guests. It is our choice because we know a quality breakfast can make a big difference on your stay, and it allows us to differentiate from what most hotels do. We are very happy you enjoyed your stay.

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Additional Information about Comfort Inn Lancaster County

Address: 3903 Abel Dr, Columbia, PA 17512-9031
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Columbia
Price Range: £62 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Lancaster County 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Sleep well in our comfortable beds and enjoy a complimentary hot breakfast in the morning. Located in beautiful Lancaster County and just 7.5 miles from the Downtown Convention Center. We're right off of Prospect Road Exit on Route 30 making all central PA attractions an easy drive. Thanks for traveling and we hope to see you soon! ... more   less 
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Also Known As:
Comfort Inn Lancaster County Hotel Columbia
Comfort Inn Columbia
Columbia Comfort Inn
Comfort Inn Lancaster County Columbia, PA

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