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“Time to Renovate” 3 of 5 bubbles
Review of Comfort Inn Lancaster County

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Comfort Inn Lancaster County
Ranked #1 of 1 Hotels in Columbia
Certificate of Excellence
Baltimore, MD
Level Contributor
84 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Time to Renovate”
3 of 5 bubbles Reviewed 28 July 2014

I have stayed at this property at least six times, the first within months of when it opened. The owner/manager and staff are the best asset and the hot breakfast is plentiful and well managed. The indoor pool and hot tub are nice assets but when the hotel is full they are too small and because they close at 9 PM there is little chance for adults to get in the water. The most disappointing thing for me this visit was that although the rates reflect the demand for this property, the rooms are pretty much un-renovated since the hotel opened. The carpet is worn, the tub didn't drain property, and then when the drain was fixed could not be used as a bathtub. The iron stopped working entirely. The bed sagged a bit and the bed skirt had shrunk up to reveal the boxspring. The grout around the tub and the inside rim of the toilet were disgustingly stained. At these rates I expect a room that has been renovated and maintained. There are too many newly built or renovated hotels in York to consider this property only 20 miles away a good value..

Room Tip: I prefer the rooms not on the highway side. Because the hotel is the location for many family reun...
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  • Stayed July 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank MDPinkbird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this review, 29 July 2014
Thank You for your honest feedback. We are pleased you found breakfast and pool facilities to your satisfaction. We will change the pool hours to reflect your concern. It will be kept open til 10 PM as a result of your comments and other guests.

The renovations for rooms and lobby area will be addressed in coming months when demand subsides. I would like you to email me at gm.pa526@gmail.com about your other concerns so we may look more carefully into this room and use your feedback to help the maintenance team improve their inspections.
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179 reviews from our community

Traveller rating
    67
    63
    29
    13
    7
See reviews for
79
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17
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
1 review
5 of 5 bubbles Reviewed 16 July 2014

Great hotel, would def stay again and recommend to family and friends. Accommodations and staff were great. Thanks for a great experience. The amenities were great too. Very easy to get to off route 30.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dianet1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York, PA
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 15 July 2014

We've stayed overnight here the last three years for our wedding anniversary and have always had a comfortable, enjoyable stay. The location is good, and the rooms, pool, and breakfast are nice. We've always felt we got good value for the money. We stay in the winter and book a large jacuzzi room at a terrific price. This time was a disappointment. While the soundproofing between rooms and the floors seems to be very good, we've always been able to hear noises out in the hallway. However, that seems to be typical of most hotels we stay in these days. This time, though, the noise level was extreme. There were several people in one party out in the hallway and going back and forth between rooms until late night into early morning. They were yelling, running, and, in general, making a huge racket. We try to be tolerant of other guests and don't complain, but this was so bad and went on for so long we called the front desk to report the disturbance. To be fair, the staff member did come up and speak to this party, and things were quieter after that. But it seems that these large chain hotels should have some way of monitoring this sort of thing. Cameras and video in the hallways? A staff person who does spot checks? Posted notices warning that guests who cause disturbances will be tossed out? Or maybe just room doors that fit tighter to the floor and have better soundproofing. I don't know, but this was so bad we may not return. We realize the fault lies with the inconsiderate guests. But there should be some way for staff to be aware of this type of situation and be pro-active. This hotel is very small and there weren't many guests when we stayed there. It seems it wouldn't have been that hard to "nip this in the bud"! Would still recommend this place, but with this caveat: Ask if there are large groups with more than one room booked and insist on a room as far away as possible!

Room Tip: Stay on the 3rd floor & ask to be situated away from other occupied rooms.
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank BirdyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this review, 16 July 2014
Thank you for the good review! I'm very happy to hear that you are a return customer and enjoy staying with us. We will be sure to address your concerns and make your next anniversary getaway truly special.

We have put into place many new requirements for large groups and will continue to work in suggestions like yours. Thank you for taking time to review our hotel -- we truly appreciate it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NW Ohio
Level Contributor
147 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

Hotel located on side of town, had to curve through area off 283 from Elizabethtown/Hershey area. Check in was efficient and business center nicely stocked with pens, paperclips, envelopes, etc. Our room had 2 queens and choice of soft or hard pillow. There was a small refrigerator/microwave in the room. The only complaint about our room was there was no plexiglass keeping the curtains over the A/C unit from blowing or taking up all the cold air. The toilet and sink area are separate. The sink area is well lit and has a built in hair dryer. Breakfast was standard for Choice brand hotels--scrambled eggs, sausage, bagels, frozen pastries, make-it-yourself waffles, instant oatmeal, yogurt, cereal and milk. The seating area was ample and the hostess kept up with demand. The parking lot was well lit.
There were no problems.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank slpgradstu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this review, 16 July 2014
Thank you for the feedback. We are glad the business center had everything you needed and the rooms & breakfast met and exceeded Choice Hotel standards. All of our rooms do have the plexiglass curtain retainer for the A/C units so I will make sure to have maintenance and housekeeping make sure this is true. Thank you for bringing this to my attention. We hope you return again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gettysburg, Pennsylvania
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 19 June 2014 via mobile

the excellent service was second to none. Everyone was very accommodating and gives service with a smile. the front desk gentalman David was a rock star
Anything we needed he was able to help !!!!!!

The rooms were clean , the pool was warm and the breakfast was HOT! Access to lancaster made the stay even better , just a few miles down the road and your in the middle of it all.

Stayed June 2014, travelled as a couple
Helpful?
Thank Zipporah333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this review, 16 July 2014
Thank you for the positive feedback. David is a part of a very strong staff we have here and I'm very happy he was able to help. He is definitely one of the most knowledgeable staff members we have when it comes to area attractions and restaurants.

I'm glad to hear our pool temperature was comfortable, and I'm also happy to see you enjoyed our hot breakfast with fresh organic eggs cooked daily. We really try to differentiate ourselves with our hot breakfast. The location is very convenient to area attractions, and our entire staff hopes you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pompano Beach, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

The rooms were spotless and so very clean and comfortable. The beds and pillows were perfect for a wonderful night's sleep. The staff at this hotel go out of their way to make your stay a wonderful experience. We had used the exercise room and indoor swimming pool and found them also very clean and enjoyable. The breakfast room was the best from all the hotels I've ever stayed in because of their perfect scrambled eggs, fruit, cereal and waffles and everything else they offered. I would definitely recommend this hotel for closeness to all attractions and their excellent attention to their patrons.

Room Tip: Any room would be perfect there.
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  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PompanoJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raul P, General Manager at Comfort Inn Lancaster County, responded to this review, 16 July 2014
Wow, we are so happy you enjoyed your stay. We strive to be fantastic and it is a true testament to our entire hotel staff when we receive such good praise. We will make sure we continue to improve and offer a great value to all of our guests. Thank You!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrington, Connecticut
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

When we arrived, we had a quick and easy check in. The place was very quiet, there is a Turkey Hill close by for gas a grocery store and kmart, if you need anything. The room we were in was clean the bed was very comfortable. There is an exercise room and indoor swimming pool. The continental breakfast is scrambled eggs, sausage, toast bagels cereal, yogurt fruit and Belgium waffles and coffee and juice. It is all very good. I would recommend this hotel to anyone!!!

Room Tip: We had a king bed and this is a non smoking hotel! There was no restaurant at this hotel, but 2 mil...
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Inn Lancaster County

Property: Comfort Inn Lancaster County
Address: 3903 Abel Dr, Columbia, PA 17512-9031
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Columbia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Columbia
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Lancaster County 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Sleep well in our comfortable beds and enjoy a complimentary hot breakfast in the morning. Located in beautiful Lancaster County and just 7.5 miles from the Downtown Convention Center. We're right off of Prospect Road Exit on Route 30 making all central PA attractions an easy drive. Thanks for traveling and we hope to see you soon! ... more   less 
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Also Known As:
Comfort Inn Lancaster County Hotel Columbia
Comfort Inn Columbia
Columbia Comfort Inn
Comfort Inn Lancaster County Columbia, PA

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