We booked a spa day for a bachelorette party for a friend. Upon booking our credit cards were immediately charged for the full amount of the service plus a 19% tip added in. Upon receipt of the services that day (which were DEFINITELY not worth a 19% tip), it was noted that the spa charged an ADDITIONAL unapproved $40 to my credit card on the date of the visit. This additional charge was both unauthorized by myself and the spa staff did nothing to make me aware that they were going to add additional charges to my credit card. I am disputing it via the credit card company, however my advice is to avoid the Renaissance Day Spa unless you are comfortable having random charges added to your credit card at any time. There are many other nice, honest spas in the Cranberry area to visit. Thumbs down!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.