We realized that we wouldn't be able to get to Philadelphia because of the weather, so we called ahead to the pet-friendly hotels in Pittsburgh. The woman booked us a room, and I made sure they were pet-friendly because we were traveling with our cat. She didn't tell us anything about a pet fee. We arrive, somewhat late because of the snow, and the man on duty told us it would be an extra $70 non-refundable for the night. I told him that the woman said nothing about a pet-fee on the phone, and he stood there to argue with me about it! "I know the person who made this and she would DEFINITELY have told you about the fee." No sir, she did not, and there are far more hotels in the area that we could stay at for cheaper and don't require a pet fee. We left immediately and I will NEVER stay somewhere like that again. Tip #1Don't lie to a customer. Tip #2 Don't argue with a customer. From someone who worked hospitality for 7 years this place was all around bad service.
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- Also Known As:
- Residence Inn Cranberry Township
- Cranberry Township Residence Inn