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“Convenient hotel, very clean, newer property”

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Candlewood Suites Pittsburgh Cranberry
Ranked #12 of 15 Hotels in Cranberry Township
Upstate NY
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Convenient hotel, very clean, newer property”
Reviewed 28 May 2014

We have stayed many times at the Holiday Inn Express across the street. As the Holiday Inn Express had no availability this visit we gave Candlewood a try. It is a newer and nicer property. The rooms were clean and we slept great. Friendly check in and they upgraded our room. Only downside is the candlewood properties do not offer a breakfast, which I missed. Not the hotels fault as that is the way the chain is marketed. Overall we were very pleased with our stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winter_escape_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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75 reviews from our community

Traveller rating
    32
    25
    10
    1
    7
See reviews for
26
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22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
125 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 May 2014 via mobile

The hotel is not bad and they have added items to check out like new crock pots and food processor etc. My only gripe was one burner on the stove half worked and the tv was very small compared to other hotels. Tv channels were also not so good. No nbcs to watch the stanley cup play offs a lot of nick and Disney and some repeat channels. Overall price is a little high but I think they are all high in this area.

Stayed May 2014, travelled with friends
Helpful?
Thank Aaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review, 20 May 2014
Dear Aaron R,

Thank you for taking the time to post a review of our property. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is regrettable you were not satisfied with the room amenities. Please remain assured that we have recorded your comments and will forward them to the appropriate departments for future considerations. We hope you give us the privilege to continue to serve you in the near future.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 April 2014

After a long day on the road, we called Candlewood Suites. We have 3 teenagers and a dog so it is difficult to find a place, big enough and at a good rate. Rick, the guy on the phone was very helpful, cooperative and when we arrived they couldn't have been nicer. They answered all our questions, gave us suggestions for a restaurant, extra bedding. All good.
Thanks for all your help.
We will definitely be back.
Room is great, should have taken food and wine for the real full kitchen, next time. Very clean, comfortable and the pool was open for the kids until 11:00. The suite has a separate room with a king bed.

Room Tip: For a large family the separate room is so nice. They didn't have a cot but were very helpful w...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tranquilitytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wytheville, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 February 2014

I stayed here for several days and I was not that impressed from the lack of housekeeping to the lack of just about every part of service you can expect from a hotel! I will stay at my old reliable down the street from now on.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review, 13 March 2014
Dear George B,

Thank you for taking the time to provide feedback on your stay. In an attempt offer a more home like environment for their extended stay guests, housekeeping is on a varied schedule from that of traditional hotels. It is unfortunate this policy prevented you from fully enjoying your time at the hotel.

We hope to have the honor of serving you again in the future.

Sincerely,

Ben J
Case Manager
IHG Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Erie, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 December 2013

I Do Not Like This Staff! The Hotel itself is acceptable, but the staff is my problem. And I would rather have somebody care about me and make me feel valued when I travel. They must have a ton of business and don't need me. Good luck!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chappman1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Candlewood Suites Pittsburgh Cranberry, responded to this review, 7 January 2014
Dear Chappman1213,

Thank you for your feedback. I am glad you liked our convenient location. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
2 reviews
Reviewed 22 July 2013

The staff at this hotel could not have been kinder. When we could not check in early, Rick offered us the conference room to work on a project that was going to take many hours. All of the staff were helpful and friendly, and on that alone, I would highly recommend this hotel. The rooms were large, clean and with new furnishings. It was just a very pleasant stay, and will gladly return on our next visit to Pennsylvania.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
144 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 July 2013 via mobile

My husband and I enjoyed our stay. Our room was spacious and our bed was so comfortable. We reserved our king bed room online and had a quick, hassle-free check in. Plenty of parking and amenities. Free wifi and a store downstairs just in case we forgot something.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanaCox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Pittsburgh Cranberry

Property: Candlewood Suites Pittsburgh Cranberry
Address: 20036 Route 19, Cranberry Township, PA 16066-6202
Phone Number:
Region: United States > Pennsylvania > Cranberry Township
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 15 Hotels in Cranberry Township
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Pittsburgh Cranberry 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Candlewood Suites Pittsburgh Cranberry Hotel Cranberry Township

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