During our stay Friday 7-19-13 to Sat 7-20, we experienced the following: Saturday 12 noon 2 strangers opened door of our room with a key and asked us what we were doing in their room. They said the room was BOOKED to them for that day. My wife & kids were in the midst of getting dressed and were totally upset.
We went to the desk and complained. They gave us another room which offered us less than what we already had. No TV, microwave or shower curtains. We also felt that we might have another experience what we already had with the key situation and therefore we told them we were leaving. The pictures on the internet were not the true ones offered for this hotel. What is advertised is not given.
Also watch your valuables in your room. Obviously there are other keys available for the rooms besides the ones you already have.
We had asked for at least 1/2 refund for the Sat. nite reservation. We have been refused. WARNING STAY AWAY FROM THIS HOTEL. BAD NEWS.More