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“Not worth it!!! Poor management!!!”

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Pocono Inn At Water Gap
Reviewed 24 February 2014

Worst hotel I stayed in! The room we reserved was ok, except the heat didn't work, was turned on and all the way up and still blew cold air. They put us in another room with with smaller beds. The remote for the TV did not work so we had to sit in front of the TV to change channels. The phone worked, but made a ringing noise the whole time, when a call wasn't coming thru! When we talked to the manager about these issues, he asked us what he was supposed to do about it. I don't recommend this place!!!

  • Stayed: February 2014
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Thank Pjbetz44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 25 of 63 reviews

Reviewed 15 February 2014 via mobile

This place is horrible...
Let's see, where do I start...
1) The non-smoking room reeked of cigarettes.
2) The sliding glass door doesn't close... It stops half an inch short of closing.
3) The toilet bowl had more stains than I've ever seen in a toilet.
4) The need sheet had holes on it.
5) The 22" tube TV has distorted image, plus the remote didn't work.
6) The green carpeting was filthy and crumpled.
7) The wall paper had stains in a few spots, plus there were several corners that were peeling off the wall.

The room I stayed in is #206.
My friends were in 3 other rooms that were in similar conditions.
I will upload photos on Google Maps.
I can only give it 1 start.... Because I can't give them a negative score.
They should pay "me" to stay here.

Stayed: February 2014, travelled with friends
4  Thank Hoggie52Sam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

Stayed here during my AT hike last summer. From the outside this place looked okay. Once I got inside, it was another matter. The first room I was assigned was totally trashed, house keeping had not straightened up after the prior guest left. Went to desk and got another room. This one too was trashed and went back to the desk for a third time. Told the clerk that if this one was a strike, I was going down the street to the lodge. Third time was a charm, but still, for the price I paid, there was a lot to be desired. This place apparently was a Ramada Inn at one time but now independent. It is rundown, dirty, staff is incompetent, and house keeping had the gall to place an envelope asking for tips. No way. Strongly recommend that unless this place is the only room in town, go someplace else.

  • Stayed: May 2013, travelled solo
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2  Thank SlingshotGA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

During our stay Friday 7-19-13 to Sat 7-20, we experienced the following: Saturday 12 noon 2 strangers opened door of our room with a key and asked us what we were doing in their room. They said the room was BOOKED to them for that day. My wife & kids were in the midst of getting dressed and were totally upset.

We went to the desk and complained. They gave us another room which offered us less than what we already had. No TV, microwave or shower curtains. We also felt that we might have another experience what we already had with the key situation and therefore we told them we were leaving. The pictures on the internet were not the true ones offered for this hotel. What is advertised is not given.

Also watch your valuables in your room. Obviously there are other keys available for the rooms besides the ones you already have.

We had asked for at least 1/2 refund for the Sat. nite reservation. We have been refused. WARNING STAY AWAY FROM THIS HOTEL. BAD NEWS.

Room Tip: Make sure you get what you ordered. We ordered 2 queen size beds but got only double.
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  • Stayed: July 2013, travelled with family
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2  Thank Jeffrey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2013 via mobile

Do yourself a favor and stay someplace else. I was on a mystery ride and did not know where our destination was so someone else selected the hotel. If I had the chance to check reviews I would not have staid here. This place is a dump! It is very outdated and falling apart. The rooms smell like old tobacco smoke, the pillows were old enough to vote, an outlet was hanging from the wall, the shower looked like it should have been in a condemed building and there was black mold behind the toilet. Ironically, there was a tip envelope in the room that was colored like a elementary school project. Staff told us the place flooded two years ago and they still need to renovate. Honestly the place is borderline being condemed. Go someplace else to stay!!!!!

  • Stayed: June 2013
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4  Thank AdventureMythsJon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

DO NOT stay here!!! There are plenty of hotels in Stroudsburg in the same price range!! First bad thing, it was obvious that they use the same room keys over and over, first no, no. On entering the building you are blasted with the musty smell of mold! The first floor was inaccessible which we found odd. The room is moderately sized. Carpet is extremely old. Old school TV, unlike most hotels which have gone to flat screens. The bathroom was absolutely filthy!!! I would not make my worse enemy shower there. I took pictures of the tub! I wanted to leave but was afraid I would lose my money, but it may have been worth it. The sample toiletries were laid out on the vanity top and some of them were half used!!! Gross!The bed was as hard as a rock! When leaving the next day we saw why the first floor was cut off (We had arrived when it was already dark). The whole lower level was all boarded up and it was obvious that there had been a very major flood there and they lost the first floor! You could see the mold on the painted over walls. I do not know how this place is not condemned! Such a poor decision to stay there. Please do not make that mistake!

Room Tip: Stay in Stroudsburg instead!
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  • Stayed: May 2013, travelled as a couple
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5  Thank tr1n1ty01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2013

Some places you leave and know you will never return. In this case it's probably also because we won't be able to. After checking in, we noticed the motel bar had an eviction notice on the door so all hopes of $1 beers went out the window. We weren't expecting luxury, but we were also hoping the online reviews we read were exaggerated. They were not. In addition to a smoky, moldy aroma, there were stains on the carpet, mold on the ceiling, plastic covering the hanging smoke detector, creepy abandoned hallways, and a view of a very shady parking lot. I'm thankful for the sign that stated, "not responsible for theft or damage to vehicles" because we were initially debating on leaving our golf bags in the car.

Needless to say, we checked out the next morning. After we requested a refund for the next two prepaid nights, the man at the front desk had the nerve to argue with us about what type of bug it was that crawled onto my hand in the bed the night before. We have yet to see a refund.

A memorable experience for sure!

Stayed: March 2013, travelled as a couple
7  Thank Alexandra J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pocono Inn At Water Gap

Address: 101 Broad Street, I-80 Exit 310, Delaware Water Gap, PA 18327
Region: United States > Pennsylvania > Pocono Mountains Region > Delaware Water Gap
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 3 Hotels in Delaware Water Gap
Price Range: £43 - £88 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pocono Inn At Water Gap 2*
Number of rooms: 52
Official Description (provided by the hotel):
Pocono Inn at Water Gap is located in a quaint, historic town in the Delaware Water Gap. The hotel in Poconos, Pocono Inn at Water Gap is near hiking, skiing, PGA golfing, canoeing on the Delaware River, shopping in the hundreds of outlet stores, scenic tours, casino, farms, adventure sports ... all Pocono attractions. The Delaware Water Gap National Recreational Area is right next door, and the Appalachian Trail cuts through the village. It can accommodate conferences and group activities. ... more   less 
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Also Known As:
Pocono Inn At Water Gap Hotel Delaware Water Gap
Ramada Delaware Water Gap
Delaware Water Gap Ramada

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