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Holiday Inn Express Hotel & Suites Drums-Hazelton
Ranked #2 of 3 Hotels in Drums
Certificate of Excellence
Reviewed 14 January 2014

Well it is a new year and it is time for another great review for the Holiday Inn Express in Drums Pa. Large clean rooms, breakfast buffet, friendly staff, this place has it all! If you are in the Pocono Mountain area this is the place to stay, you won't be disappointed. Very convenient to all the major roads including I-80,I-81 & 309. Rates are very reasonable too!

Room Tip: Always request a room away from the elevator and vending machines. They do have some large corner ro...
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  • Stayed: January 2014, travelled with family
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Thank Lonerider123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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66 - 72 of 140 reviews

Reviewed 17 December 2013

I usually dont stay at these types of economy hotels but there were no other choices in the area I was visiting. I was pleasantly surprised. The hotel was newly renovated, rooms were clean and the staff was very friendly.

  • Stayed: December 2013, travelled with family
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Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

We began our cross country drive with a large 26 foot Penske rental truck on a Sunday evening in New York City and made it this far our first night. We were delighted to find this hotel with a large parking area close enough to the interstate to be convenient but far enough that the highway noise wasn't an issue. Jack checked us in efficiently, working hard to find a discount that might apply. Sunday nights are normally a low occupancy night in hotels so we weren't surprised by the quiet but it was still much appreciated.

Everything was fine with the room but in the morning, I had trouble getting hot water out of the shower. I dressed and went down to the front desk to ask the desk clerk, Amber, if she knew of a reason. She didn't but quickly gave me a key to a room directly across the hall from ours so we could use the shower there. When I got back to our room, I was surprised to find my daughter just finishing her shower and asked her about the hot water. Duh, I was turning the knob the wrong way. No need to use the room across the hall but I sure appreciated Amber's quick thinking and desire to make sure our needs were met.

The complimentary breakfast was more than adequate and we were quickly on our way.

  • Stayed: October 2013, travelled with family
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Thank KansasJudyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

I stayed here for the weekend with my parents and 2 friends. The hotel was clean and the staff was friendly, the rooms were spacious, although, the beds were uncomfortable, they were very hard. I would wake up with a sore back in the morning. The breakfast could be improved. What was offered was standard but it wasn't very good.

  • Stayed: October 2013, travelled with family
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Thank Bentley1688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Drums-Hazelton, responded to this reviewResponded 31 October 2013

Dear Bentley1688,

Thank you for the candid review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are glad to hear you found our hotel clean and the staff friendly. However, we regret the bed was not the your liking. Please be assured that all comments are acted upon and used to improve the quality of products we provide to our guests.

Thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2013

We happened upon this hotel after a long day of driving and were looking for a room - any room. We lucked out with this Holiday Inn Express. The parking lot was not full at 10 p.m. so we were fairly certain there would be room. The desk clerk, Jeremy, was welcoming, efficient and I think the only staff onsite. When we asked for a rollaway bed he said he'd be bringing it down in a few minutes. Holiday Inn - you have a wonderful employee with him.

If we were hungry, which we were, we picked the right place. At 10 p.m. we had a choice of a selection of bags of chips and chewy bars, bottled water, chocolate chip cookies, hard candies and a big bowl of gorgeous apples. This was in addition to the 24 hour coffee and tea. All complementary.

Breakfast was perfect. A good selection of breads, sweets, cereals and yogurt and eggs, along with more fresh fruit.

My only suggestion is to add some different machines in the fitness room. Maybe an elliptical. Otherwise, a great hotel night.

  • Stayed: October 2013, travelled with family
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Thank nrlDetroit_Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

We've stayed here several times before and, once again,HI Express Drums met all our needs following a long day on I-95. We were here on a weekday night and, in our case, we did not have noisy/inconsiderate guests.
Hotel is located in a somewhat rural area so we had dinner prior to hotel arrival. Our "King-sized room" was well appointed, clean, and OK in appearance. All utilities worked well.The Internet service was functional but on the slow side which the staff is working on with their Internet provider. Breakfast is OK and consistent with other HI Express locations. Staff were friendly and professional. Yes, we will stay here again!

  • Stayed: September 2013, travelled with family
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Thank like2travel1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

We stayed at this hotel for 2 nights. The first night was very pleasant. The second night was disrupted by a group of loud and obnoxious people on our floor. After our requests for them to keep the noise down went ignored, the front desk was notified and the problem was resolved. If people want to party, they should be on a floor by themselves. The staff here were friendly and competent. The hot breakfast was a good plus.

  • Stayed: September 2013, travelled with family
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Thank MichaelG5858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Drums-Hazelton

Address: 1 Corporate Dr # 15, Drums, PA 18222-2123
Phone Number:
Region: United States > Pennsylvania > Pocono Mountains Region > Luzerne County > Drums
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Drums
Price Range: £68 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Drums-Hazelton 3*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to the award winning Holiday Inn Express Hotel & Suites Drums/Hazleton, PA.This beautiful two-year-old property offers you elite service and the best quality. We are conveniently located off Interstates 80 and 81, near both Hazleton and Mountaintop. PPL Susquehanna nuclear plant, Humbolt, Valmont, McAdoo, and Crestwood Industrial Parks, Jack Frost Big Boulder Ski Resorts, Eagle Rock Ski Resorts, Drifton Softball Complex, Edgewood in the Pines Golf Resort, Sandsprings Golf Resort, Blue Ridge Trail Golf Resort, Sugarloaf Golf Resort, Pocono Raceway, Mountain Speedway and Mohegan Sun Casino are also located nearby.We include our new hot complimentary breakfast which includes: cheese omelets, fluffy scrambled eggs, sausage gravy with flaky biscuits, sausage patties and crispy bacon. Staying here doesn't get any smarter! We look forward to welcoming you at the Holiday Inn Express Hotel and Suites Drums / Hazleton, PA. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Drums-Hazelton
Holiday Inn Drums
Holiday Inn Express Drums
Drums Holiday Inn

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