This is a fairly new hotel, but the elevator broke down the first day we were there. So, we had to take the stairs to the second floor. Felt sorry for those on the fourth floor. What about the people in the handicapped rooms on the second floor? How were they supposed to get to their rooms? It was working the next day. There was only one knife and fork in our room. There was supposed to be 3 of everything. The girl at the front desk said they were running low on silverware. The shower curtain had mold on it at the bottom. The first morning the juice machine wasn't working at 730. Breakfast had started at 600. The water in the soda machine wasn't working either. So, we had to wait at least 10 minutes for something to drink. The 3 mornings we had breakfast they ran out of clean forks. If they knew they had a shortage of silverware they should've purchased more. If I knew the elevator would work the whole time of my stay, I would stay on the fourth floor next time. People forget they are staying in a hotel and let their kids run and jump around til well after midnight, and spouses were yelling at each other. Customer service is lacking, and employees don't seem to care.
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