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“THE WORST” 1 of 5 bubbles
Review of Fernwood Resort

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Fernwood Resort
Punta Gorda, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“THE WORST”
1 of 5 bubbles Reviewed 22 July 2014

Disgusting! Do not stay here. So disappointed. Staff is wonderful. Housekeeping is the WORST. I felt sorry for the people who worked there as they were very accommodating and tried their best but broken glass and blue fingernails that were left on the floor and on the table next to the bed were really just too much. That was in the second villa after we complained about the first. What started as a family reunion we were all looking forward to, ended in us moving several times from one disgusting villa to another one and endless time wasted in the front "new" office. Someone from management may respond to my complaint here but don't fall for it. We took the time to do a survey. Don't bother. They actually have the nerve to try to sell you one of these deteriorating filthy units.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pat C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Fernwood Resort, responded to this review, 29 July 2014
First and foremost please allow me to apologize for your less than desirable stay at The Fernwood Resort and The Villas at Tree Tops and Fairway. I was appreciative to hear that our staff did their best to accommodate you as best as possible.

I have asked our Quality Assurance Team to try and determine the villa number in which you stayed so that a complete inspection can be done. I can assure you that their reports are extremely detailed and any issues found, including those you have made note of, will be addressed.

We have been making renovations resort wide and this plan of action will continue to be an ongoing project.

Thank you for taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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318 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Kingwood, West Virginia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 21 July 2014

Before we went on this trip, I had read the reviews (after already booking) and had some concerns. I was pleasantly surprised. Our room did show a little wear, but not much. We were in an excellent location with parking at our doorstep. As many people have said, there is a lot to do at the resort. Some things have a cost and some don't. My husband LOVED the tree top adventures!! We did spend part of one day just driving around the resort and seeing where everything was. This resort is within a short drive of many things to see and do including the Delaware Water Gap, Bushkill Falls, Camelback, Pocono Raceway,the outlet mall and several other shopping and recreation choices.
The negatives were minor. It would have been nice to have a non-stick skillet in the unit, but the skillet that was there worked fine. For a couple of days, we were not able to use the washer/dryer because the people in the unit we were "sharing" with had clothes in it from the time they arrived until they checked out. Some type of chalk board/message board would have been nice so we could have let them know that we needed to use the machines.(There is a laundry near by had we gotten desperate).
Other suggestions, based on stays at similar resorts: an area guide in the room would be great (not just for the resort).
Overall, we had a great experience and have talked about coming back with the family for a family vacation.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank rdrbaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Fernwood Resort, responded to this review, 29 July 2014
Thank you for taking the time to write a review of your stay. Our staff works diligently to ensure each guest enjoys every moment while with us. We are pleased we were able to succeed in making your trip to the Fernwood Resort and The Villas at Tree Tops and Fairway a great one.

As you mentioned our location offers our guests the luxury of many different day trips, as well as many attractions located at the Resort as well as in the area.

Guest feedback is very important to us and we do indeed value our guests input and concerns. We have made significant improvements property wide and will continue to do so that we can accommodate our guests to the fullest.

We look forward to welcoming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williamsport, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 21 July 2014

DISGUSTING! I have never left anything but a 4 or 5 star reviews for places we visit. We had stayed here about five years ago and it was actually nice but has been let go. The once nice pond is now green and algae covered.
Our blanket on the bed literally had a large amount of VOMIT on it that we photogrpahed. The matress on the fold out couch was so small it was almost non existent. Calls (three) to the front desk were made to politely speak with a manager. We were told that there was no manager for this, it was a housekeeping issue. We were transferred to a voice mail there. A final call was made and we were told we would be given another indentical room (great). This never happened so we had to go to the front check in area where we were greeted by two women who were less than friendly.
There are sections fo this resort that look nice and others that are just wasting away. Our units look like they have not been updated since the 50's. The TV screen is literally yellow. No offer to make this right was made by any staff. The really nice website is not an accurate depiction of what you may experience here.
It is a shame as this was a wonderful location years ago.

  • Stayed July 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank enscheib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Fernwood Resort, responded to this review, 23 July 2014
First and foremost please allow me to apologize for your less than desirable stay here at our resort. Our goal is to accommodate anyone and everyone the best possible way. I apologize again that this was not the experience you encountered.

I have asked our Quality Assurance Team to try and determine the villa number in which you stayed so that a complete inspection can be done. I can assure you that their reports are extremely detailed and any issues found, including those you have made note of, will be addressed.

I have also passed along your comments regarding the service you received from the Front Desk to our Director of Guest Services, so that he may discuss them with all of the staff.
We are continuously working hard to improve our resort. We hope you will stay with us in the near future to see the improvements that have been made.

Thank you for taking the time to share your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these East Stroudsburg hotels

at78rpm
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed 18 July 2014

I so wanted to love this place. We brought some friends and their kids with us; the area has tons of things for kids to do (at a price, unless your interest lies solely in visiting the beautiful and adjacent Delaware Water Gap National Recreation Area.) The layout of this resort is lovely, and the golf course is meticulously maintained. However. However.

When we got there, it was warm and rather odd-smelling inside, so I wanted to open a window in the kitchen. I pulled up the blinds and let them drop: the handle for opening the window was encrusted with kitchen grease and general filth. The window had soap spots on it, splashed up from the sink below. So I went to open the dining room window, and the screen fell out. (The other window had no screen at all.) I gave up and let the air conditioner run instead.

At the bottom of the stairs (the units are 3 levels) outside the bathroom, there was water coming up from between the tiles. We thought it was our friends' children having left their wet bathing suits there; this was not the case. The water came up from somewhere below the floor. This probably explains why there were ants in the bathroom. Two different kinds, too. Small brown ones and big black carpenter ants, running in and out of the cracks in the bathroom tiles and grouting. I also saw ants on the dining room table, which rather disgusted me.

The stove has no vent, so if you cook something and it gets smoky, you might well set off a fire alarm. We didn't, but we were quick to open the door and, yes, the dining room window. Another thing about the stove: it's situated such that you can't open the utensil drawer or the dishwasher without first opening the oven door a little.

Watch out when you're washing dishes or showering: the hot water is easily hot enough to cause a painful scalding with just a little movement of the faucet.

The beds are hard, and the pillows are reminiscent of sandbags. The bed coverings consist of a sheet and a bedspread. I'm not too comfortable using a bedspread as my sole blanket, because they are not commonly washed as frequently nor as thoroughly as other bedding. There should be a separate, light blanket.

The chairs are comfortable and there are lots of them. The back of the couch, however, was coming undone; the staples had fallen out, and this part faced the dining room. The carpet is stained and in need of immediate replacement.

So, what was good? Well, the landscaping is beautiful. There's a lovely little vest-pocket park perfectly suited for reading, with two overhanging weeping willows reflecting in a weed-choked pond. There are three pool areas, and they are all good pools. The people we met at the resort, from workers to guests, were all very friendly and neighborly. And the resort is located just outside the Water Gap National Recreation Area, so some great picnic grounds along the Delaware are just a ten minute ride away. If you're willing to explore the area, you'll find a lot to like. It's just not likely that you'll appreciate this resort if you have a unit like we had.

One final thing: they will offer you wifi at the rate of $10 / day, per device. So if you have two laptops and a tablet, that's $30 a day. That's highway robbery.

Room Tip: All the units are the same: 3 levels. They all are in decent locations; you can't really go wro...
See more room tips
  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank at78rpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Fernwood Resort, responded to this review, 22 July 2014
First and foremost please allow me to apologize for the less than desirable stay here at our resort. I only wish that you had notified our Front Desk, or Guest Services Director to ensure that you had a most enjoyable vacation. Our goal is to accommodate anyone and everyone the best possible way.

I have also asked our Quality Assurance Team to try and determine the villa number in which you stayed so that a complete inspection can be done. I can assure you that their reports are extremely detailed and any issues found, including those you have made note of, will be addressed. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. We are continuously working hard to improve our resort and currently have an aggressive villa improvement program in place.

Thank you for taking the time to share your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hooksett, New Hampshire
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 14 July 2014

We should have known when we pulled up to our unit and saw the large construction dumpster greeting us. It would be understandable if it was full of construction debris from the "remodeling", but it was over flowing with garbage (and flies). Great start, especially in the hot humid weather. We stayed in a two bedroom villa. The a/c worked, kinda. In the bottom level where the bedrooms were it was about 62 degrees. As you went up, so did the temp. My kids in the loft were sweating at nite, while we were freezing down stairs. There was no adjusting the thermostat. It was on or off. Speaking off freezing, on the bed was a sheet and an old thin polyester bed spread. I thought I found some blankets in the closet but soon saw that they were extra mattress pads. We used them as blankets to avoid frost bite. This was a time share exchange for us. In the 15 years of using our time shares, this was by far the worst. We asked to be moved to a different unit and were told nothing was available until Monday. I asked for the dumpster to be removed and was told they would take care of it. Almost forgot the carpet. We could not walk on it with out shoes on. It was ripped stained and dirty. We saw sales people showing customers around and thought they had to be kidding. What could they show them? Every thing we saw needed a lot of attention. If they issued us a trash bag when we checked in on Saturday and asked us to pick up any trash we saw while walking around the "resort", it would have been full by Wednesday. It unbelievable how people leave trash behind. That says more about the clientele than the resort.
So Monday we went to our newer unit. It was better but still had the same A/C issue. We did have actual blankets in this unit along with supplies in the kitchen that the other unit didn't. There were holes in the stairway wall, broken cabinet drawers and broken glass under the front edge of the fridge. Where the trash cans are in the kitchen, up against a wall, you can see stains on the wall from where people throw trash into the barrels. The good news.... A somewhat cleaner carpet, no rips and we could walk on it with out shoes on. The new unit also had a beautiful view of the Algee filled pond with garbage floating in it. Foam cups and plastic bottles. Two of the three fountains in the pond worked. We also had to be careful not to walk in any poop from the geese that surrounded the pond. The weather was great the week we were there so we used the pool a lot. The thing I noticed at the pool was we never saw any staff there. A couple times there was someone handing out towels (when they had them). We skimmed the pool ourselves to get the bugs and hair out. The restroom near the pool had this awful smell that we couldn't place. Beer bottle caps on the pool deck. Ice cream truck came to the pool and ran out of ice cream! They advertise that you can get sports equipment from the Valley Station. Called to get a basketball but were told they were all signed out. They are supposed to be returned by 8 each night. Called when they opened the next day and still no basketball. On day three they said they talked to the manager and said they are tiring to get more basketballs. Two of the guest who signed them out had checked out and didn't return them. Day four we got a basketball.
We drove around the estate and found where the sales people must be taking customers. There are some nice units in the newer sections. There is also a new welcome center where you can get free wifi when it is working. Just out of curiosity, we kept driving by the dumpster near the first unit and it wasn't moved until Wednesday, four days after I asked. Constantly heard people saying their keys didn't work. Ours stopped working the day before we left. The front desk said the keys were fine and she would have maintenance come take a look at the lock. He said my keys needed to be replaced. I asked him to tell the front desk and luckily he just got the keys for me from his office rather than deal with the front desk himself. Played a great round of golf at a fantastic price! Tree ventures ropes course was great too. The younger staff seemed to be happier and more willing to help than the older staff members. We had a great vacation despite our stay at the villas at the fairways and the tree tops.

Room Tip: Check your room before you accept it.
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  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank scottsN4543VR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Fernwood Resort, responded to this review, 17 July 2014
I sincerely apologize that you had a less than desirable stay with us.

I was disappointed to hear of the concerns that you had made mention of. These items should indeed have been noted and corrected prior to the room being released for check-in. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion. I have also passed along your concerns to our Manager of Housekeeping so that he can discuss your comments with her staff.

I have asked our Quality Assurance Team to do a thorough inspection on Villas you occupied. I can assure you that their reports are extremely detailed and any issues found, including those you have made note of, will be addressed by our Preventative Maintenance Team.

We are consistently working to maintain and upgrade our resort. Our staff work diligently to ensure our guests are given the experience they deserve. I hope that you will take time in the future to visit us again and see the improvements we have made.

In the meantime, I would like to thank you for bringing your concerns to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodstock, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 July 2014

We made the reservation thinking this was just a hotel. Come to find out it is an actual resort, dated.....but what the heck, we did Tie Dye T Shirts and the Activity Center had an Ice Cream Social, played basketball went swimming in many of the pools on the property. I think we paid about $100 per night.....what a steal at that price!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Betty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Fernwood Resort, responded to this review, 16 July 2014
Thank you for taking time to share your thoughts. We sincerely appreciate the feed back we receive from our guests and owners. I was happy to hear that you had a more than satisfying stay here with us at The Fernwood Resort and The Villas at TreeTops and Fairway. Our Resort has plenty of activities for all ages. I’m was happy to read that you and your family had a chance to experience some of them.

We hope to see you in the future for an even better and unbelievable stay here at our resort.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 of 5 bubbles Reviewed 8 July 2014 via mobile

Here for a family reunion. Our feet are black from walking on the carpet. My 1 year old had black feet and hands. Horrible customer service after checking in to a room without a/c. Do not recommend this for anyone it had been one disappointment after another.

Stayed July 2014
Helpful?
Thank Nate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lherman2012, Customer Service at Fernwood Resort, responded to this review, 14 July 2014
Thank you for your feedback and I do apologize for the poor level of customer service and the cleanliness of the accommodation I can assure this is not our normal standards.
We are continuously working on improving the resort from not only our own observations but also the valuable feedback we obtain from our guests. Our goal is to provide total guest satisfaction.

I have contacted our Quality Assurance Team to try and determine which villa you stayed in, so that a thorough inspection can be completed with regard to the problems you listed. These items should indeed have been noted and corrected prior to the unit being released for check-in. Our inspection process is usually quite thorough and I would apologize for any shortfalls in our more typical standards of presentation on this occasion.

We hope too see you in the future for a much better stay here at TreeTops and Fairway
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fernwood Resort

Property: Fernwood Resort
Address: 2157 River Road, 5785 Milford Rd., East Stroudsburg, PA 18302
Region: United States > Pennsylvania > Pocono Mountains Region > East Stroudsburg
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
Ranked #7 of 8 Hotels in East Stroudsburg
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Fernwood Resort 3*
Number of rooms: 650
Official Description (provided by the hotel):
400-Acre Pocono Mountain Resort located adjacent to the Delwaware Water Gap National Recreation Area offering one and two bedroom fully appointed villa rentals. Four seasons of activities include Blue and White Lightning all season tubing, Pocono TreeVentures aerial ropes course, Pocono Zip Racer dual 1,000 ft racing zip lines, Fernwood Golf Course 18 hole par 71 golf, Edge of the Woods Outfitters with canoeing on the scenic Delaware River, year-round horseback riding, bumper boats, Wintergreens Patio Grill with live entertainment and summer theme nights, massage, mini golf, video game area, Destination Earth Paintball, skiing at nearby Shawnee and Camelback Mountains, water park packages with Camelbeach, shopping at The Crossings Premium Outlets and hiking at Bushkill Falls - the Niagara of Pennsylvania. ... more   less 
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Also Known As:
Fernwood Pa
Fernwood Resort Bushkill
Fernwood Hotel Bushkill
Bushkill Fernwood Hotel Resort
Fernwood Bushkill

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