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“Great Activities but poor organization & service”
3 of 5 bubbles Review of Crayola Experience

Crayola Experience
Ranked #1 of 2 Fun & Games in Easton
Certificate of Excellence
More attraction details
Attraction details
Fee: Yes
Recommended length of visit: More than 3 hours
Owner description: Crayola Experience is bursting with 26 exciting hands-on activities where you can name and wrap your own Crayola crayon, star in your own coloring page and so much more!
Useful Information: Stairs / lift, Lockers / storage, Wheelchair access, Activities for older children, Activities for young children, Food available for purchase, Bathroom facilities, Baby buggy parking
NJ
Level Contributor
34 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 22 helpful votes
“Great Activities but poor organization & service”
3 of 5 bubbles Reviewed 15 November 2013

We waited months to go to the Crayola Factory aka Crayola Experience as it was being remodeled last year. We finally got there last week. Getting there was easy, getting tickets also easy.
The place is decorated in fun colors and characters, the kids (ages 3 - 6 1/2) were thrilled to be there. They were excited at each stop in our 4 floor adventure.
It started off well, but then we started to notice that everything was constantly breaking. For example, the "make your own crayon labels" - we were in that area twice throughout the day and there was always one or two machines broken. What a dissapointment to have my child insert his token, get the label done and.....nothing comes out, it resets itself. The "make your own marker" machine, same thing, one or two had to get serviced, continuously. Overall, each "attraction" we did was a rediculous wait, mainly due to lack of people working (probably off fixing broken machines) or the level of enthusiasm to be working and partly due to poor organization. Another example, on the 4th floor you can color with melted crayons.....problem, there were no melted crayons in the places where they should be, just old crummy left overs. There was no one assigned to this area to maintain it. Then, molding crayons was adorable, however, there were about 20 machines and the wait was rediculously long while only half were being used. Why? well, because regardless of which shape the person in line was waiting for, the attendant held up the line if the shape that the first person in line wanted was not yet available, even if the rest of the line wanted another shape - poor organization.

Recommendation - start at the top floor and work your way down as you do not want to run out of crayons on the top floor with no one around to refill them. Also, heat rises, by the afternoon, it was a thousand degrees up there (in November!), with the melted crayons area, burning without crayons and smoke in the air, not only was it hot but poor air quality.

We also paid additionally to do the puffy paint. It was very cute but no instruction or help. Just here is your stuff, go do it and you can dry it over there. no one working the drying machine. I had to constantly watch our things as others would come by and start using them, simply because they were on a table - not a designated space for this acitivity which is not included in the regular admission price.

Another observation - the cafe - here, we waited on line for 30 minutes, to find out we waited for the pizza ordering. Since we wanted other items, we could have gone forward, however, with the line out the door, you are to think that the wait is for any item. Plus, the food is less than average.

Recommendation - bring lunch or get your hand stamped and venture out for another quicker and tastier option

Overall - this place is very cute with lots of activities included in the price. Don't add on the extra activities as they are both not worth the extra amount and the people designated to working them could not care less. The airbrushing (extra $) was an absolute joke. the airbrushing sprays were 50% broken (shocker!)

My number one complaint is the lack of qualified, friendly and proper amount of persons working at this place. If I had driven more than hour to get here for the experience we had, I would have rated this much less.

Visited November 2013
Helpful?
3 Thank AddieAid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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PA
Level Contributor
27 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
“Great for Winter Activities”
5 of 5 bubbles Reviewed 12 November 2013

This new remodeled place is great, we visit the Crayola "experience" every year at least 3 times a year. My kids love to pain and using all the Crayola products. The new Experience has really great new attractions, like Marker maker, Make your own Crayon and you can even name your own Crayon and so much more.
My kids LOVE this place; is very reasonably prices and because of that it can be crowded at times but you are in there for at least 6 hours!! Also, this place is great for kids yournger than 9 years. If older they could get a little bored.

Visited May 2013
Helpful?
Thank Tannya26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
29 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“New additions”
4 of 5 bubbles Reviewed 11 November 2013

Our last visit was in 2011 when it was called the Crayola Factory and my daughter was 4. We weren't sure we would go back again after that visit. It was fun but wasn't sure it warranted another 1.5 hour drive. We wanted to visit the area again so decided to go. I'm glad we did. They added a bunch of new things and my daugther really enjoyed them. They give you tokens that you can redeem for special crayons, markers and modeling clay. We got 9 (3 each for the 3 of us) and you can purchase more. She enjoyed making personalized labels for her crayons and watching the machines make markers. The new additions was the 4th floor with the spin art and melted crayons into objects. That was a lot of fun. Go as early as you can because it gets really crowded as the day goes on. We arrived at 10:30 and when we were leaving at 1 to get lunch, it was packed.

Visited November 2013
Helpful?
Thank luluvision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
191 reviews
50 attraction reviews
common_n_attraction_reviews_1bd8 67 helpful votes
“Great family fun”
5 of 5 bubbles Reviewed 7 November 2013

We visisted with my two grandchildren - boys aged 7 and 2 1/2 who had a wonderful time. When we arrived hojme the eldest wanted to know if we could go back tomorrow - quite an endorsement. He ususally is immersed in video games wiht anry an interest in creative endeavors but as the old Crayola commercial stated - use your brain, not batteries.
The best way to start your visit in on the second floor where you can see how crayola crayons are made. The room was packed with children all at rapt attention. Walking out from the demonstration room you can then have your own crayon imprinted with the label information of your's child's selection and then roll the label on to the crayon. Fun for all.
The next stop is creating your own marker with a choice of colors.

Ohter great activites include making an item out of a crayon by melting it down into a mold of your choice and using crayon wax to create pictures on a rotating wheel.
There are multiple interactive opportunites which are educational and fun.
Don't miss the canal crayon boat where your child navigates a cryon boat along a cnala complete with locks, tunnels and coal.

There is very little effort to promote the extra chrage items and no need to buy the few offerings.
The cafe had little that was appealing so we went across the street and down the block to an old time pizzeria for a great lunch.
We spent the whole day there and the kids wanted to come right back - so what more can you ask for?

All in all a great time at a reasonable price.

Visited November 2013
Helpful?
Thank njgramps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsville, New Jersey
Level Contributor
54 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 33 helpful votes
“Fun”
5 of 5 bubbles Reviewed 5 November 2013 via mobile

We all had a good time. There is something for everyone. Buy tickets ahead of time online to save money. Be sure to experience all the make your own areas including markers, crayons and more.

Helpful?
1 Thank ssilvertexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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