We waited months to go to the Crayola Factory aka Crayola Experience as it was being remodeled last year. We finally got there last week. Getting there was easy, getting tickets also easy.
The place is decorated in fun colors and characters, the kids (ages 3 - 6 1/2) were thrilled to be there. They were excited at each stop in our 4 floor adventure.
It started off well, but then we started to notice that everything was constantly breaking. For example, the "make your own crayon labels" - we were in that area twice throughout the day and there was always one or two machines broken. What a dissapointment to have my child insert his token, get the label done and.....nothing comes out, it resets itself. The "make your own marker" machine, same thing, one or two had to get serviced, continuously. Overall, each "attraction" we did was a rediculous wait, mainly due to lack of people working (probably off fixing broken machines) or the level of enthusiasm to be working and partly due to poor organization. Another example, on the 4th floor you can color with melted crayons.....problem, there were no melted crayons in the places where they should be, just old crummy left overs. There was no one assigned to this area to maintain it. Then, molding crayons was adorable, however, there were about 20 machines and the wait was rediculously long while only half were being used. Why? well, because regardless of which shape the person in line was waiting for, the attendant held up the line if the shape that the first person in line wanted was not yet available, even if the rest of the line wanted another shape - poor organization.
Recommendation - start at the top floor and work your way down as you do not want to run out of crayons on the top floor with no one around to refill them. Also, heat rises, by the afternoon, it was a thousand degrees up there (in November!), with the melted crayons area, burning without crayons and smoke in the air, not only was it hot but poor air quality.
We also paid additionally to do the puffy paint. It was very cute but no instruction or help. Just here is your stuff, go do it and you can dry it over there. no one working the drying machine. I had to constantly watch our things as others would come by and start using them, simply because they were on a table - not a designated space for this acitivity which is not included in the regular admission price.
Another observation - the cafe - here, we waited on line for 30 minutes, to find out we waited for the pizza ordering. Since we wanted other items, we could have gone forward, however, with the line out the door, you are to think that the wait is for any item. Plus, the food is less than average.
Recommendation - bring lunch or get your hand stamped and venture out for another quicker and tastier option
Overall - this place is very cute with lots of activities included in the price. Don't add on the extra activities as they are both not worth the extra amount and the people designated to working them could not care less. The airbrushing (extra $) was an absolute joke. the airbrushing sprays were 50% broken (shocker!)
My number one complaint is the lack of qualified, friendly and proper amount of persons working at this place. If I had driven more than hour to get here for the experience we had, I would have rated this much less.
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