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“Could be amazing - untrained staff and poor service standards let it down”

Langley Castle Restaurant
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Certificate of Excellence
Cuisines: British
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Romantic, Business meetings
Dining options: Lunch, After-hours, Dinner, Breakfast, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff
Description: Part of the historic castle hotel open to the public for lunch and dinner
Sydney, Australia
Level Contributor
172 reviews
127 restaurant reviews
common_n_restaurant_reviews_1bd8 77 helpful votes
“Could be amazing - untrained staff and poor service standards let it down”
4 of 5 bubbles Reviewed 11 June 2014

The Castle is terrific all the history and richness of decor you would hope to see. The Drawing room is very elegant but the window seat is so stained and faded and needs replacing straight away. Only one staff member seems capable of taking orders so you do so over drinks. The drinks trays are filthy and the other staff delivering things don't seem to know table numbers or what things are so very hit and miss. You no sooner get comfortable and then they make you move to the dining room for dinner service. Again, you walk in - no-one seems to know where you should go and you have to pre-order things so it seems a bit forced and staged. One of the waitresses kept walking through the dining room and holding onto the tables as she passed. It was quite disconcerting. Not sure if she is unbalanced or what? Food was ok, again would have expected better for the rave the website gives it. But really the food is fine, nice even but the stilted service creates an uncomfortable feeling in the dining room so we won't dine again on our 4 night stay.

Breakfast is the same - total lack of attention to detail. Tables missing cruets, they bring coffee when you asked for tea, menus are tatty looking, plastic is dirty and ripped, tables are awkwardly arranged so you look straight into others tables. Yes, I've worked in hospitality for 25 years so i notice these things perhaps more than others but good service in a place of this calibre should be a given. You can see this could be a real gem in the hands of good management.

Visited June 2014
Helpful?
1 Thank Monika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 reviews from our community

Visitor rating
    95
    34
    14
    4
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Russian first
  • Any
English first
Leigh, United Kingdom
Level Contributor
16 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“fabulous fayre”
5 of 5 bubbles Reviewed 28 May 2014

Amazing food, brilliant presentation and piping hot, just as good food should be. Breakfast was freshly prepared, lots of choice from cereals, pastries, fresh fruits and hot breakfast (of every description!!)

Visited May 2014
Helpful?
Thank mellymel41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level Contributor
23 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Fab”
5 of 5 bubbles Reviewed 20 May 2014

Fantastic meal something for everyone. Friendly environment and excellent service we will be back again soon as we have our wedding booked with them

Visited May 2014
Helpful?
Thank Bella1230
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Amazing location”
5 of 5 bubbles Reviewed 18 May 2014

We celebrated my parents golden wedding in the conservatory at Langley castle -we had an excellent day ! The location, service, food and even the weather were brilliant and I will definitely be going back - perhaps overnight next time !

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank mark t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gateshead, United Kingdom
Level Contributor
208 reviews
167 restaurant reviews
common_n_restaurant_reviews_1bd8 207 helpful votes
“Fabulous Lunchtime Cuisine!”
4 of 5 bubbles Reviewed 30 April 2014 via mobile

Another visit here for lunch and another fab menu priced at £16.95 for 2 courses or £18.95 for 3. The quality, quantity and presentation of all 3 courses was outstanding with special mention of the dessert which looked like boiled eggs with soldiers but was in fact rhubarb and egg custard selection, very artfully crafted and delicious.
Very relaxed atmosphere here and very good value, you can then relax in the upstairs drawing room for coffee if you wish.
I've still given this a very good rating based on the food rather than the service. The waitress dropped my drink, showering me with mineral water and glass, a fragment of which I found stuck in my hand driving home. Of course accidents happen, and I received an apology, but a nice touch like my coffee on the house to compensate having to sit through my meal with a wet leg wouldn't have been too much to expect. But it was quickly forgotten about by the staff and I even got billed for the spilled drink!

Helpful?
1 Thank Clarenicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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