On our 10th wedding anniversary I desided to go a bit further on choosing a nice hotel . I drive past the signs for the castle often and decided to go and surprise the wife ! !
The drive up the drive was impressive grounds well kept lovely setting .
Walking into the repection throw the castle doors was impressive and checked in with no problems around 5pm . Entered room first impression were all good air con , sky TV , nice toliet , large bed etc . upgraded to a suite in the castle grounds room 20. (£195 for 1 night ) . Only time for dinner was 8.30pm so decided to go into town for dinner .
Now it all goes wrong ! !
Returned to our room. 7.30pm I opened the mini - bar and was shocked on how dirty the fridge was ! You could right your name on the shelve ! !
At the same time my wife was a tempting to run a bath and said there was no hot water ! I called repection and informed them they called me back and said problem with it good to the update . AFTER ALL PAYING THIS SORT OF MONEY YOU WOULD EXPECT HOT WATER ! !
Trying not to let this get our night down we desided to fill the KETTLE 5 times to give us some hot water
My wife was looking at the bath and notice BODY hair in the bath ! !
Just at this Rob duty manger called the room I informed him about the issues Rob did come into the room expelend there was a problem with the boiler and was awaiting a engineer to attend ! ( not my problem I just wanted hot water in room )
My wife cleaned the bath of hairs but I had taken photos prior to Rob attending room .
I showed Rob he did apologise and asked if wanted moved but it was 9 pm and just to late to move . I was offered a bottle of wine but refused it ! ! !
later on I checked hot water and it was there ! ! At last shower time once bath cleaned again ! ! I entered the shower and was going to place shower gel on soap holder and got a shock of the GREEN mould inside not been cleaned ! ! ! ! Again taken photos ! !
On closer inspection the room was not been cleaned properly dust was clear to see ! !
The large bed was 2 small beds joined together ! ! Not that good.
In the morning was good to have a hot shower then head up for some breakfast ! ! It was nice good selection of fresh fruit etc washed down with haddock and poached eggs along with a pot of coffee very nice ! !
Once ready to check out Rob again apologies ed and taken £50 of the room.
Only if they paid more attention to HOUSEKEEPING it would have been worth the money it did SPOIL our time there ! !
- Official Description (provided by the hotel):
- A Genuine 14th Century Fortified Castle, In Its Own Woodland Estate. All Rooms In The Castle Have Private Facilities, Four Poster Beds, Window Seats Set Into 7ft Thick Walls. Some Rooms Have Private “Features” Such As A Sauna, Semi-Sunken Bath, Double Air-Bath, Open Fireplaces.Castleview, Within The Grounds, Offers An Additional 18 Rooms, All With Private Facilities, And Wonderfull Views Upto The Castle.The Magnificent Drawing Room With Blazing Log Fire, compliments The Intimate Josephine Restaurant ... more less
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- Also Known As:
- Hotel Langley Castle
- Langley Castle Hexham
- Castle Langley