Extremely unprofessional owner/management - I have been to Al's of Hampden in the past and the food was ok. After they moved to their new building I had considered checking them out again and liked them on Facebook. I was pretty shocked last night when the owner not only re-posted a negative status from a customer's facebook page (I can understand if you put it on facebook, it's fair game) but also posted the contents of what appeared to be a lengthy, well written correspondence from the customer to the business. I commented and asked why the letter was posted and that I had found that curious... a few minutes later, my comment was deleted. I have to say that I enjoy reading reviews on places, but I place a lot of weight on how a business responds to a negative review. No place is perfect and nowhere can make everyone happy, but how management responds is very telling for me. The fact that the owner publicly made a spectacle of this customer, appeared to be insecure and wanting all the Ra-Ra comments from his friends, and then deleted the post very politely questioning why he did it just speaks volumes to me in addition to his post about wishing he could rate the customers. The lengthy post has been deleted this morning by the customer so all of the comments that followed have also disappeared, but I thought it important to share that this is an establishment that does not desire any feedback that most owners probably learn and grow from. If you send them private correspondence, you may be subjected to public ridicule on facebook. I just cannot fathom a more unprofessional and tactless way to treat any customer, even a disgruntled one. You would think that being a pizza place in Enola, they would realize how much competition there is and not alienate people to this extent. I am disgusted and my decision to not try out the new place is easy.
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