Although I found the pictures online to be deceptive in that they were taken from angles to make everything look bigger ( not uncommon) , and I did not find the property as manicured as described, my main problem with this B&B is that they advertise the Rustc Hideaway as suitable for 4 people. They advertise some highlights as a " private en suite bath" and " private jacuzzi tub". Although looking forward to the tub due to recent back pain, what I found was the tub in full view of the living room, and the bathroom on the second floor loft adjoining the bed. Therefore, if my wife and/or I wanted to use the jacuzzi we would be in full view of my mother who would be sleeping on the pullout couch! Since there was no pool on premises, I did not pack a bathing suit, and this was a jacuzzi, not a hot tub. I have since viewed the room pictures over and over, and question whether the jacuzzi pictured is even in this room because I cannot see the stairs that abut the jacuzzi.
Which brings me to my next two problems. In order to use the bathroom or sink my 84 year old mother would have to climb one small flight of stairs to a landing where the jacuzzi was located, and then a larger flight of stairs to the loft, at night passing next to the bed my wife and I would be sleeping in! Then, on her way down the stairs, with only small night lights (two at most) along the stairs, she could potentially lose her balance and take a header into the jacuzzi! Besides the fact that with her COPD ( chronic obstructive pulmonary disease) she would have to climb these stairs just to use the bathroom or sink. The owner was well aware at booking that there was going to be a third person in the room, so how are the jacuzzi and bathroom considered private??!
There was no one at the reception desk when we arrived, just typed welcome letters containing the room key, so there was no one to talk to about this situation. We subsequently had to make other accommodation arrangements, and when we returned at approximately 3:30 (check-in technically started at 3:00) and spoke to the owner he apologized, but said he could not refund our money because it wasn't within the 15 day cancellation period- we only booked 4 days prior to our visit! My friends who were traveling with us, and were to have stayed in a second room had done the booking online for both rooms, and says that the email confirmation he received did not mention this cancellation policy. He also had 3 telephone conversations with the owner prior to booking because we wanted to make sure these accommodations would meet our needs, and was not informed of this policy or the location of the jacuzzi and bath. I also have not seen this policy stated on their website. Now my friend has to dispute the charges with his credit card company.
- Official Description (provided by the hotel):
- A room with a brew! A lovingly restored historical inn located in the heart of Ephrata, with the Black Forest Brewery on site. ... more less
- Reservation Options:
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