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“A great location and an even greater hotel. Our stay in Ephrata was very enjoyable.”

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Hampton Inn & Suites Ephrata - Mountain Springs
Ranked #1 of 3 Hotels in Ephrata
Certificate of Excellence
GreenLeadersBronze level
Uniondale, New York
Level 6 Contributor
129 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“A great location and an even greater hotel. Our stay in Ephrata was very enjoyable.”
Reviewed 3 March 2013

We had absolutely no regrets over the choice of this hotel. We had help finding local attractions and restaurants. Though for local restaurants, if you want service, avoid the buffet style restaurants. The steam table selection was routine for Pennsylvania Dutch. You can get a better meal elsewhere and a better deal.

Room Tip: The view was excellent on the North side.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 8 March 2013
Hooray for no regrets! Thank you for being our Guest and calling us "great". Next time you stay please make sure you get a Dining Guide - the restaurants inside were personally "secret shopped" by me and my Team (it's a tough job, but someone's gotta do it) so that we can recommend them with confidence and personal insight. There are many great PA Dutch choices in the area that offer quality food. Hope to see you again soon!
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705 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
London, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 February 2013

I use this hotel as a base for visiting the Middle Creek WMA. I love it. It is clean, comfortable, free wifi and very friendly. I love the bedding. The Hampton Inns seem to be one of the few hotel chains that understand the value of duvets and ALL bedding is clean for each guest.

  • Stayed February 2013, travelled solo
    • Value
    • Location
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Helpful?
2 Thank ClaireCarroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 26 February 2013
We are happy to be your home base for Middle Creek Wildlife Management Area - what a great place to visit! Thank you for calling us "excellent" - it's one of our favorite words, and our Team strives to own excellence in all they do, every day. Our Cloud 9 Bedding is awesome, and is washed fresh for every new Guest every day - unlike many "comforters" at other hotels. So you can truly have sweet dreams when staying at a Hampton! It is available for sale online at hamptonhomecollection.com.

Thanks again for your kind words, and we look forward to your next visit. Middle Creek is lovely during the Spring!
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Astoria, New York
Level 6 Contributor
151 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 25 February 2013

I have always been a fan of Hampton Inn, but this location is at the top of the list! The staff is welcoming and helpful (a note was even slipped under the door). The facilities are clean, comfortable, and stylish. Our room was quiet and felt like a little apartment. This area is full of Bed and Breakfasts, but I don't know why anyone would want to stay in one when Hampton is more affordable and has just as much personal attention!

Room Tip: Doubles and Kings are the same price!
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Phebe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 26 February 2013
I wish there was an award for "Best Review Title" - you would win it! Thank you so much for your kind words. We are thrilled to be at the top of your list! I am very proud of our Team for being welcoming and helpful, and for providing clean accommodations - we were recently honored with our 13th "Outstanding" Inspection score by Hilton Worldwide for service & cleanliness scores and will celebrate next month - I will post positive comments like yours at our celebration next month. We hope to see you again on a future visit!
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New City, New York
Level 6 Contributor
310 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 21 February 2013

I have always enjoyed styling at a Hampton Inn and look for one in my travels. The staff is friendly
and goes the distance to please the travelers. The rooms are clean and comfortable. The bed quilt is so soft and relaxing I will order one for my own bed. The morning breakfast is quite pleasing and delicious. At the time of my stay, I was informed that the gym was out of service due to work within the room. A gym in town was offered free of charge. The heated pool was a relaxing joy. Will continue to stay at Hampton Inn.

Room Tip: Non smoking.
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mikecarstop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 26 February 2013
Thank you for calling us a great place to stay! I hope that as a fan of the Hampton brand you are a member of our Hilton HHonors program, where you can earn Points & Miles for every stay. Our fitness center is now back in action - our friends at the local Rec center had our back during our renovations to make for a better workout for the future! You can purchase our "Cloud 9" bedding at hamptonhomecollection.com - I actually bought one myself! Thank you for being a loyal fan, and we hope to see you again soon.
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Manchester, Connecticut
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 February 2013

We just happened upon this hotel,traveling late at night our regular hotel stop was sold-out.We found the arrival staff very pleasant and accomidating evan at 11:30pm,They processed our room quickly and effieciently being sure we received any discount that applied,ect. Being over 66yrs old both my wife and I were very pleased with the whole experiance-Thanks.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 26 February 2013
How lucky for us that your regular hotel was sold out - hopefully we can take that title over for future visits :)

Thank you for your kind words - I am very proud of our Team for exceeding your expectations!
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Lansdale, Pennsylvania
Level 5 Contributor
83 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 February 2013

We were warmly greeted on our arrival and our room was large and well-appointed. The bed was very comfortable, and the room was clean. The light in the bathroom was dim at first and took a while to brighten. The bathtub drain would not close. The heater was noisy, and the rain dripping from the windows was loud and annoying.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank P R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 26 February 2013
Thank you for your review, and for the high marks in spite of the glitches you experienced. "Clean and comfortable" are two of our favorite words!

The lightbulb in the bathrooms is an energy -efficient design - it does take a little while to get to full capacity, but is part of our efforts to be "greener" - I did not want you to think there was a malfunction. The bathtub drain and heater is something we can address, and will stand behind our 100% Satisfaction Guarantee for your stay. We want every Guest to be completely satisfied with their stay.

We have had some less than desirable weather this winter and I am sorry the rain was annoying - I certainly agree and am ready for Spring! Please come again the next time you are in the area and give us a chance to provide a "glitch free" stay.
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Reno
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 February 2013

The staff at this hotel are very accomodating. They truly make you feel special as a guest. I've stayed at this hotel many times and the serrvice is always the same, no matter who is at the front desk, preparing breakfast, etc. The special tokens of appreciation they provide to their honor members are commendable.
The rooms are always spotless, clean towels are provided daily, even if you don't request room service they leave them outside your door.
They go above and beyond to make their guests feel appreciated!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alice J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 26 February 2013
I love your review. I am so very proud of our Team - who have led us to our 7th "Lighthouse Award" from Hilton Worldwide for being ranked in the top 5% of the entire Hampton Inn & Suites Brand. I am glad their commitment to excellence every day resulted in your calling us the "best hotel and customer service" with "spotless" rooms. This is something we strive for every single day! Thank you again for the kind words and we hope to see you again on your next visit to Ephrata.
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Additional Information about Hampton Inn & Suites Ephrata - Mountain Springs

Property: Hampton Inn & Suites Ephrata - Mountain Springs
Address: 380 E Main St, Ephrata, PA 17522-2535
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Ephrata
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Ephrata
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Ephrata - Mountain Springs 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Experience small-town hospitality in charming Ephrata, PA - just minutes from Amish farmlands. We are an award winning hotel in Northern Lancaster County, ranked in the Top 5% of the Hampton Brand since opening. 100% nonsmoking hotel with min-fridge & microwave in every room. Our free hot breakfast served 6-10am daily is the perfect start to your day with eggs, make your own waffles (with toppings!) oatmeal, cereal, yogurts and fresh fruit, and much more. We are on a hill overlooking downtown Ephrata, and we get lots of compliments on the view and our quaint location. Come and see why we are ranked in the Top Ten on TripAdvisor in Lancaster County out of 99+ hotels! ... more   less 
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Also Known As:
Hampton Inn And Suites Ephrata
Hampton Inn & Suites Ephrata Hotel Ephrata
Hampton Inn Ephrata
Ephrata Hampton Inn
Hampton Inn Hotel Ephrata

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