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Hampton Inn & Suites Ephrata - Mountain Springs
Ranked #1 of 3 Hotels in Ephrata
Certificate of Excellence
GreenLeadersBronze level
Waynesboro, United States
1 review
“Great Stay”
Reviewed 5 October 2013

My husband and I decided to go to Lancaster for our anniversary. We wanted to stay just outside of Lancaster so we chose this hotel in Ephrata. We booked online. We had no issues checking in, it was very quick, everything was ready and we even checked in about 2 hours early. We decided that we wanted to stay another night and our room was available for the second night. We had an overall excellent stay. Staff was very personable and friendly. The overall appearance was very nice. Everything was very very clean (lobby, elevator, room, bathrooms.) Our room smelled a little like chlorine, but we were close to the pool. Would stay here again for sure! On our second day there, I thought I smelled cigarette smoke in the hallway, but we didn’t smell that the first day. I can’t say enough good things about our stay. We will be recommending this to friends and we will stay again.

  • Stayed September 2013, travelled as a couple
    • Value
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Review collected in partnership with Hampton

Helpful?
Thank Christi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 15 October 2013
First of all, Happy Anniversary! We are honored you celebrated the special occasion at our hotel. I am pleased that you noticed our efforts to keep our hotel super clean all over - our housekeeping team earned a perfect 100% in cleanliness on our last Hilton inspection and we are super proud of them! In regards to the chlorine smell, we are considering switching to a salt-water system to eliminate the odor that some people can be sensitive to. We are also a 100% non-smoking hotel, and can charge a $250 smoking fee if anyone smokes in a room so that we can get it professionally cleaned so that no one has to deal with the smoke smell. I am glad that these things did not deter you from having a great stay, and we hope to see you on your next anniversary!
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673 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
West Point, United States
2 reviews
Reviewed 4 October 2013

Loved the exceptionally friendly staff; great breakfast; and amenities in room. Room was also very quiet and beds very comfortable after a long day of shopping and sightseeing in the area. Perfect location to take in all the wonderful places to visit from Lancaster to Reading.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Rebecca L V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 15 October 2013
You've covered all the bases in your short and sweet review. Thank you for your kind words. Sounds like you had a great time shopping & sightseeing. We hope to see you again on a future visit!
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Fredericksburg, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 October 2013

A wonderful experience. My husband and I were in Ephrata for a long weekend of antiquing. This is one of the nicest Hampton Inns that I have stayed in. And I have stayed in dozens of them all over. The staff was wonderful. The breakfast one of the best. The breakfast staff was the most attentive I've ever seen. It is exceptionally clean overall, from the rooms to the lobby to the breakfast area. We will for sure be back.

  • Stayed September 2013, travelled as a couple
    • Value
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Review collected in partnership with Hampton

Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 15 October 2013
Telling us we are one of the nicest Hampton Inns you've stayed in is a compliment we take to heart - thank you! I hope you enjoyed your antiquing - we are just a few minutes form the "Antiques Capitol of the World" and this time of year is perfect for finding treasures. We are super-proud of the breakfast Team for making such an impression on you - we are very blessed to have them. See you on your next trip!
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Cincinnati, Ohio
Level Contributor
9 reviews
4 hotel reviews
Reviewed 28 September 2013

The special access room was big & roomy. Staff and breakfast were great. Nice surprise was an Applebee's restaurant just next door for supper. (Just take the hotel elevator to the ground floor. Access to the restaurant through the courtyard with lots of ramps.)

  • Stayed September 2013, travelled with family
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Helpful?
Thank ScooterOneForward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 15 October 2013
We LOVE being called "Top of the Line" - thank you! Applebee's is so convenient for our Guests and their menu is always changing. I am glad you enjoyed the accessible room - the extra space is perfect for larger families. Thank you for being our Guest - we hope to see you again!
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Tabernacle, NJ, United States
1 review
Reviewed 28 September 2013

We had a very nice stay at this hotel. The staff was friendly, courteous, and very helpful. There were fresh baked cookies available to guests upon arrival. Our room was clean and the furnishings were attractive. There was a restaurant within a few steps of the hotel which was very convenient. We would definately stay here again.

  • Stayed September 2013, travelled as a couple
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Review collected in partnership with Hampton

Helpful?
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 15 October 2013
I am glad you had a very pleasant stay - with a smiley face! :-) The fresh baked cookies are a hit- and this month we are featuring the "pink" chip chocolate cookies to benefit the Susan G. Komen Race for the Cure during Breast Cancer Awareness Month. I love everything you said about our hotel and hope you come to visit again on your next trip to Lancaster County!
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Painted Post, United States
1 review
Reviewed 25 September 2013

The staff are remarkably pleasant and helpful. The entire hotel is clean and fresh. Rooms are clean and fresh and more importantly comfortable. I would stay there again if the need arises. Complimentary breakfast is like dining at a resturant. A large selection of foods that were very good. Dining area was bright and very clean.

  • Stayed September 2013, travelled solo
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Review collected in partnership with Hampton

Helpful?
Thank Donna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 27 September 2013
We love being called clean and fresh - twice! Thanks so much for your kind words. We are blessed with a great Team who takes pride in what they do every day. I am glad you enjoyed our free hot breakfast and the variety of foods, which we are always improving to wow our Guests. Hopefully you will be back in our area again!
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millsboro, de, United States
1 review
Reviewed 25 September 2013

We have almost always been very satisfied with Hampton Inns. Clean, comfortable rooms, good locations and an excellent breakfast. Staff is almost always courteous, helpful and diligent. It is what we look for in getaway. Convenience and confidence that it will be enjoyable. Which is not what we have found with some other hotel chains.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dianabernardo, General Manager at Hampton Inn & Suites Ephrata - Mountain Springs, responded to this review, 27 September 2013
I am so happy that we got to be a part of your positive experience with the Hampton Brand. I have been with Hampton for 15 years, and I agree that it is one of the best for consistency in quality and service. I hope that you are a member of our Hilton HHonors program so you can earn points and miles every time you stay at a Hampton and hopefully earn some free nights! Thank you for being a loyal Guest - we hope to see you again at our hotel or another in the Hampton family.
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Additional Information about Hampton Inn & Suites Ephrata - Mountain Springs

Property: Hampton Inn & Suites Ephrata - Mountain Springs
Address: 380 E Main St, Ephrata, PA 17522-2535
Phone Number:
Region: United States > Pennsylvania > Lancaster County > Ephrata
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Ephrata
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Ephrata - Mountain Springs 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Experience small-town hospitality in charming Ephrata, PA - just minutes from Amish farmlands. We are an award winning hotel in Northern Lancaster County, ranked in the Top 5% of the Hampton Brand since opening. 100% nonsmoking hotel with min-fridge & microwave in every room. Our free hot breakfast served 6-10am daily is the perfect start to your day with eggs, make your own waffles (with toppings!) oatmeal, cereal, yogurts and fresh fruit, and much more. We are on a hill overlooking downtown Ephrata, and we get lots of compliments on the view and our quaint location. Come and see why we are ranked in the Top Ten on TripAdvisor in Lancaster County out of 99+ hotels! ... more   less 
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Also Known As:
Hampton Inn & Suites Ephrata Hotel Ephrata
Hampton Inn And Suites Ephrata
Hampton Inn Ephrata
Ephrata Hampton Inn
Hampton Inn Hotel Ephrata

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