I booked this hotel after getting the recommendation from the company I was interviewing with. I called several times to ask questions (check-inn, breakfast, shuttle available), and Sherri (sorry if I spelled that wrong!) was incredibly helpful! She was cheerful, pleasant, and even gave me a recommendation of Hanson's for my transportation while there (also fantastic!).
My room was very clean! I was impressed at the small kitchen that was provided, and all the other amenities! The bed was comfortable, and I LOVED the green chair (so much that I took a picture so I could get myself one similar!). The bathroom was spotless, and the hairdryer - GREAT for being a hotel one!
Another amazing customer service moment - I visited during the snowstorm that hit the North East. I was afraid that my flight would be cancelled(and it was) Mark, the manager, reserved the last room just in case for me, which I ended up needing. That room was just as clean, and nice!
Overall, this hotel went above and beyond my expectations. I highly recommend them for not only the clean, nice, well-kept rooms, but the incredible customer service they provide.
Thank you all, again!!!
- Official Description (provided by the hotel):
- The TownePlace Suites by Marriott® Erie, PA, adjacent to the newly remodeled 170+ store Millcreek Mall Complex, is just the destination whether you need to stay one or one hundred nights! With our great long term stay rates you'll get more than you expected while paying less than you thought! The hotel is convenient to Hamot and St. Vincent Hospitals, Gannon and Mercyhurst Colleges and Edinboro and Penn State Behrend University. ... more less
- Reservation Options:
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- Also Known As:
- Erie Towneplace Hotel Erie
- Erie Towneplace Suites