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“OK Hotel, Average Spring Hill But Had Some Nice Touches”

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SpringHill Suites Erie
Ranked #2 of 38 Hotels in Erie
Certificate of Excellence
GreenLeadersSilver level
Reviewed 15 February 2014

Room was standard Spring Hill size, single TV, pullout sofa. Nice to have a bit of extra room. Breakfast was not at all on par with other SpringHills I have recently stayed. Just had traditional single choice of meat, fruit was brown and aged, oatmeal was hard and could not be spooned into a bowl, eggs were just standard...overall very standard and I would recommend that the establishment get with the program and upgrade their breakfast with choices for its guests such as multiple meats, egg whites, etc. Pool was OK with spray jets outside the pool, but no whirlpool which was not good since the weather was freezing. Many Springhills lack whirlpools while some have them. Workout room small. Free minor league hockey tickets, but the we could not use the GA voucher tickets since the game was sold out the night we were there. Overall, OK, but could be improved based upon other Spring Hill recent stays.

Room Tip: You could do worse in Erie, I may stay again. Location is great across from mall.
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  • Stayed: February 2014, travelled with family
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1  Thank emsiess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil E, General Manager at SpringHill Suites Erie, responded to this reviewResponded 16 February 2014

Emsiess,

Thank you for staying with us and taking time to give us your feedback. Our location is a big reason for high occupancies. Due to shopping our guest generally enjoy the extra space in the rooms as well. Unfortunately due to strict Marriott Guidelines of what can be served at the SpringHill Brand we may only serve according to their set standards. I apologize the eggs and oatmeal was not presented in a better way. I would again like to thank you for your business.

Phil E

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436 - 442 of 633 reviews

Reviewed 13 February 2014

Stayed at this hotel one night while taking two 7 year olds to see Disney On Ice. We usually stay at Homewood Suites, or Residence Inn, but decided to give this hotel a shot. I'm glad we did! The room was very large with 2 Double beds and a pull out sofa. There was a small wet bar area with a microwave and mini fridge also lots of cupboard space. The room was very clean and layout is good. The toilet handle was broken, but toilet still flushed, so I saw no reason to complain about it. The breakfast buffet in the morning was crowded, but staff did a good job keeping it stocked. My only complaint would be the amount of kids and noise in the pool, but this isn't the hotels fault. The kids were rowdy and rough, but I guess that's what happens when there's a hockey tournament and a full house. We only stayed at the pool for about 20 minutes and the kids had enough. The hotel itself is close to the mall, a large selection of restaurants, the ice arena and Presque Isle. I would stay here again.

  • Stayed: January 2014, travelled with family
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Thank looproad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil E, General Manager at SpringHill Suites Erie, responded to this reviewResponded 16 February 2014

Looproad,

I am glad you took a chance on us. We know you have many choices when it comes to lodging and we thank you for staying with us!! The staff thrives on this kind of feedback from or guests. We hope to have you and family back again soon. Thank you for staying at SpringHill Marriott Erie, PA!!

Phil E

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Reviewed 31 December 2013

SpringHill Suites by Marriott @ Erie was everything that I expected for my two night stay. Very courteous staff. Check in took us literally a min & they offered us choices of rooms. The hotel is conveniently located. Close access to major highways (90 & 19) and across the street from Mill Creek Mall. Walking distances to many restaurants. The hotel is very clean and comfortable. Also they offered free hot breakfast, wi-fi & Parking. Breakfast buffet has: Biscuits, mini croissant, scrambled eggs, sausage, banana bread, English muffins, hot oatmeal & 4 kinds of cereals, juices, yogurt (plain & fruits), 2 waffle machines, etc. my kids loved it.

  • Stayed: December 2013, travelled with family
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Thank Llove2Travell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil E, General Manager at SpringHill Suites Erie, responded to this reviewResponded 7 January 2014

Llove2travell,

Thank you for being a repeat guest. We value your business. The best type of advertising we can get comes from guest like you!! I appreciate you taking your valuable time to provide feedback about our team at SpringHill Suites Marriott Erie, PA

Phil E

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Reviewed 11 December 2013

This is the second time that I've stayed at the Spring Hill Suites in Erie within the last year. It is very conveniently located for shopping, restaurants and the Canadian border which makes it an all-around great location for our yearly shopping trip.

First Impressions:
As this is the second time I've stayed here, I already had an idea of what to expect upon arrival. It is a very quiet hotel and typically not overly busy at any point in the day.

Parking:
Again, there was no shortage of parking. They were doing construction in the lot though, so it was a bit of a maze to get to and from the hotel.

Customer Service:
The service was great again. Very quick, helpful and offered information about activities in the area. We had our choice of any of the floors for our room as well. He informed us of the breakfast hours, the pool and gym hours.

Room:
Our room was a suite with 1 king size bed, a sitting area (with sofa bed) and a wet bar with a microwave and mini fridge. The bathroom sink was out separate from the toilet and shower which we really like because it makes it much easier to get ready in the mornings. There were two closets at the end of the room by the window, so if you were staying for an extended time, there is plenty of space to unpack.

Food:
Breakfast was in the main room just off the reception area. It was a hot and cold breakfast buffet and there was a pretty good selection each day. There was a wide selection of items including bagels, biscuits, bread, muffins, oatmeal, cereals, eggs, sausage, bacon, yogurt, fruit, juice, milk and coffee and tea. They also had a huge basket of fruit right by the breakfast area you could help yourself to anytime throughout the day.

Location:
We picked this hotel because of where it was located. It was very easy to get to and surrounded by shopping. It is only an hour drive from Grove City and 2 hours from the shopping in Buffalo.

Overall:
We enjoyed our stay. We thought the bed was very comfortable and it was a very quiet hotel. The shopping was great. I would definitely recommend staying at this hotel and shopping in this area

  • Stayed: November 2013, travelled as a couple
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2  Thank TheAverageTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil E, General Manager at SpringHill Suites Erie, responded to this reviewResponded 13 December 2013

Wearetraveljunkies,

I just want to say thank you for your business. It always means a lot to get reviews from repeat guests as well as a Senior Contributor. The team here at SpringHill Suites Erie really enjoys taking care of our customers and it shows in the reviews!! With the combination of a great location and excellent staff we hope to see you for years to come.

Thank you,
Phil E

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Reviewed 7 December 2013

This was our third stay at this hotel. As before, we found everything meeting expectations and more. Every area is very clean and in like new condition. The people working the front desk are friendly and efficient. We felt welcomed. The breakfast has been improved and even included scrambled eggs and sausage. This hotel is located conveniently to all the area shopping and restaurants. A great stay for us again.

Stayed: December 2013, travelled as a couple
Thank Blanche42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil E, General Manager at SpringHill Suites Erie, responded to this reviewResponded 13 December 2013

Blanche42,

Thank you for taking the time to review out hotel. Most importantly Thank You for being a repeat customer!! That’s when our crew knows they are doing an excellent job. We hope to see you again soon at SpringHill Suites Erie, PA. Happy Holidays!!!

Phil E

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Reviewed 22 November 2013

Once again we had a great stay at the Springhill Suites in Erie! Great accommodations, breakfast, location and amazing staff!! We have stayed at this hotel eight or nine times now and we are always extremely satisfied. We will be back, thank you!

  • Stayed: November 2013, travelled with friends
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Thank Joy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil E, Manager at SpringHill Suites Erie, responded to this reviewResponded 25 November 2013

JoyD,

Thank you for being a repeat guest and taking time to share your experience with us at SpringHill Suites Erie, PA. We would like to thank you for your business. Without guests like you we wouldn’t be in business. Hope to see you again soon.

Phil

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Reviewed 14 November 2013

Went for my birthday with my fiancé. It was a little drive to Presque Isle but it was worth it. There was the Millcreek Mall and many options to dine in the evening. Rooms were nice and the beds were so cozy.

  • Stayed: September 2013
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Thank AnitaK2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil E, General Manager at SpringHill Suites Erie, responded to this reviewResponded 14 November 2013

AnitK2,

Thank you for taking your time to review out hote:) We are glad that you and your Fiancé had a great time. We appreciate you choosing to stay with us at the SpringHill Marriott Erie, PA!! Hope to see you soon.

Phil

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Erie

Address: 2087 Interchange Rd, Erie, PA 16509-8315
Region: United States > Pennsylvania > Erie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Erie
#2 Green Hotel in Erie
#3 Family Hotel in Erie
#6 Romantic Hotel in Erie
Price Range: £67 - £151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Erie 3*
Number of rooms: 117
Official Description (provided by the hotel):
The SpringHill Suites Erie is an all-suite Marriott hotel located off I-79 and Interchange Road. We are a short walk from multiple restaurants, shopping at Millcreek Mall, and less than 6-miles from Presque Isle State Park, Waldameer Park, and the Erie Zoo. Travelers looking for hotels in Erie, PA will appreciate our hotel’s complimentary WiFi, hot breakfast buffet, and parking after a busy day on the road. Our spacious guest suites offer a comfortable living area with an ergonomic work desk, wet bar, and sofa separated from the sleeping area, featuring plush Marriott bedding with crisp linens, WiFi, and a large HDTV. Busy guests at the SpringHill Suites Erie, PA hotel will enjoy the convenience of our onsite 24-hour fitness center and 24-hour business center. ... more   less 
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Also Known As:
Springhill Suites Erie Hotel Erie
Erie Springhill Suites

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