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“Great Location and Comfort”

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SpringHill Suites Erie
Ranked #3 of 38 Hotels in Erie
Certificate of Excellence
GreenLeadersSilver level
Niagara-on-the-Lake, Canada
Level 4 Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Location and Comfort”
Reviewed 19 August 2014

My husband and I stayed at the SpringHill Suites, Erie on August 4th. This was our second visit to this property in a year. After riding several hours on our motorcycle, we enjoyed relaxing in our comfortable and clean room. The location of this property is directly off the highway with excellent shopping nearby. Lots of restaurants to choose from within walking distance of the hotel. It was great to sit outside on the back patio around the fire pit. The Front Desk staff were always obliging and I would highway recommend this property to anyone heading to Erie for a holiday or a weekend of shopping.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank palmisland04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamwightman, Manager at SpringHill Suites Erie, responded to this review, 11 September 2014
palmisland04,

Thank you for taking the time to share your experience with us!

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We look forward to serving you, as our guest, again soon!

Thank you for your business!

Sincerely,

Adam Wightman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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591 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Athens, Ohio
Level 6 Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 19 August 2014

This place was clean and basically comfortable. The pool was chilly, the breakfast was pretty limited (lots of bread items) and located in a cramped space, and the noise from other guests was a bit of a bother (we could hear other guests quite clearly from within our room, especially those singing in their showers...?). The TV channels were also quite limited, but the free in-room WIFI was nice.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank R M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamwightman, Manager at SpringHill Suites Erie, responded to this review, 20 August 2014
Dear R M,

Thank you for taking the time to share your experience with us. I apologize that your recent stay was not satisfactory and appreciate your feedback.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future.

If you would like to discuss your experience further, please feel free to contact me directly. Once again, please accept my apology. We would like to regain your trust and we hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to this area.

Sincerely,

ADAM WIGHTMAN
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
148 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 18 August 2014

Very warm welcome from front desk staff. Check in was very fast. Room was very nice and smelled good. Breakfast was good but had to wait to get items refilled. Very nice fire pit in the back. Great location right beside Field & Stream outdoor store and across the street from a very nice shopping mall.

Room Tip: Rooms on the north side look over restaurants and stores.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank scottl926
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamwightman, Manager at SpringHill Suites Erie, responded to this review, 11 September 2014
scottl926,

Thank you for taking the time to share your experience at the SpringHill Suites by Marriott - Erie!

We too, are excited to have the new Field and Stream store as our neighbor!

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you for your business!

Sincerely,

Adam Wightman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
212 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 29 July 2014

We stayed here for five nights. The bedroom/sitting room was airy, fresh, and nicely appointed. The staff was very helpful and considerate. The breakfast items varied each day. It wasn't gourmet, but quite suitable for getting the day started. There is also coffee, tea, or hot chocolate available at all times of the day. My grandkids loved the indoor pool (on the small side) and we spent lots of time having fun. This hotel is centrally located off Highway 79, close to a beautiful new FIELD and STREAM store, and the Mill Creek Mall. I would happily stay here again.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank ehartlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamwightman, Manager at SpringHill Suites Erie, responded to this review, 11 September 2014
ehartlin,

Thank you for taking the time to share your experience at the SpringHill Suites by Marriott - Erie! We too, are exciting to have the new Field and Stream store as our neighbor!

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We look forward to serving you, as our guest, again soon!

Thank you for your business!

Adam Wightman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2014 via mobile

Checked in early. The front des staff, Tony and David, are very professional and able to recommend several spots for visit. Even better, they print out the directions for our winery tour. They also provide postage service and free coffee. Every Monday, there is also free fitness class.

Stayed July 2014
Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamwightman, Manager at SpringHill Suites Erie, responded to this review, 11 September 2014
James C,

Thank you for taking the time to share your experience at the SpringHill Suites by Marriott - Erie! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We look forward to serving you, as our guest, again soon!

Thank you for your business!

Adam Wightman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level 6 Contributor
286 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 20 July 2014

Had three rooms for numerous days here for business. We all loved hotel and location. This springhill did not disappoint. Typical springhill rooms by organization Front staff very nice. Remembered named. We're never short on a busy weekend. Would for sure come back. As it is by a mall and highway plenty of places to eat and shop Gym was nice pretty typical.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank AngryBirdMSP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamwightman, Manager at SpringHill Suites Erie, responded to this review, 11 September 2014
AngryBirdMSP,

Thank you for taking the time to share your experience at the SpringHill Suites by Marriott - Erie! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

We look forward to serving you, as our guest, again soon!

Thank you for your business!

Adam Wightman
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 July 2014

We stayed at this hotel because of the "fire pitt" outside. We did enjoy that in the evenings. It was nice to sit out by the fire and relax. The staff was really nice. There was one younger gentlemen in particular that was awesome!! The food was not very good at all. We really didn't eat much. I also thought they were supposed to have breakfast to go. They didn't. I have have read that on another site though. The temperature didn't go down enough. I like it really cold for bed time. The other thing that was annoying was the refrigerator. It was not cold at all. We actually had to go to the store and buy baggies and put baggies full ice in the fridge to try to keep the food that we brought cold. We did talk to the front desk and the Maintenance Supervisor who said that was one of the better ones. Sad!! Overall nice place but disappointed since I paid for a suite to have a fridge that we could barely use.

Stayed June 2014, travelled with family
Helpful?
3 Thank Dana0909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
adamwightman, Manager at SpringHill Suites Erie, responded to this review, 19 August 2014
Dear Dana0909,

Thank you for taking the time to share your experience.

You indicated that your refrigerator was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,

ADAM WIGHTMAN
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Erie

Property: SpringHill Suites Erie
Address: 2087 Interchange Rd, Erie, PA 16509-8315
Region: United States > Pennsylvania > Erie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Erie
#2 Green Hotel in Erie
#3 Family Hotel in Erie
#6 Romantic Hotel in Erie
Price Range (Based on Average Rates): ££
Hotel Class:3 star — SpringHill Suites Erie 3*
Number of rooms: 117
Official Description (provided by the hotel):
The SpringHill Suites Erie is an all-suite Marriott hotel located off I-79 and Interchange Road. We are a short walk from multiple restaurants, shopping at Millcreek Mall, and less than 6-miles from Presque Isle State Park, Waldameer Park, and the Erie Zoo. Travelers looking for hotels in Erie, PA will appreciate our hotel's complimentary WiFi, hot breakfast buffet, and parking after a busy day on the road. Our spacious guest suites offer a comfortable living area with an ergonomic work desk, wet bar, and sofa separated from the sleeping area, featuring plush Marriott bedding with crisp linens, WiFi, and a large HDTV. Busy guests at the SpringHill Suites Erie, PA hotel will enjoy the convenience of our onsite 24-hour fitness center and 24-hour business center. ... more   less 
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Also Known As:
Springhill Suites Erie Hotel Erie
Erie Springhill Suites

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