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Reviewed 23 July 2014 via mobile

We stayed at the Avalon this past weekend for Roar on the Shore with several couples from out of town. Every year the Avalon gets dirtier and more expensive. I cannot believe that no improvements are ever made. I know that the hotel is older but it could still be clean. Wall paper peeling off walls, the 6 person weight limit elevator, and the stained comforters leave much to be desired. There was also a package of cheese left from the previous renters behind the curtains on the window sill. This was the last straw. The bar set up in the lobby was the only positive comment that I have. We will look elsewhere from now on. Sorry to say that because the location is great for the rally.

Stayed: July 2014
2  Thank DanieR55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 26 July 2014

Thank you for taking the time to share your thoughts and we deeply apologize for the inconsistency with the housekeeping staff, it is unfortunate that you have experienced poor quality service with our guest room cleanliness. This matter will be handled internally and we will look into new training procedures on properly inspecting the guest rooms to ensure every guest's satisfaction. We invite you to stay with us again next year so we can show you the areas that we have improved.. We are glad that you enjoyed the bar in the lobby as we tried to make this convenient for our guests pleasure. Thank you for saying with us and we hope to see you next year!

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Reviewed 21 July 2014

We stay at the Avalon every year for Roar on the Shore. The only reason we keep going back is because of location. Every year we go it gets more expensive and more dirtier. They dont like to give out towls for some reason. I asked the maid to clean our room and for some clean towls, I got one clean set of towls and nothing got cleaned. Basically if location is not a big deal to you on your stay , look for another hotel.

1  Thank Paul E
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 22 July 2014

Thank you very much for your continued supports, we sincerely appreciate your business year after year. We would also like to apologize for our housekeeping staff, we wish we could have solved this issue directly if we knew that you did not receive proper service. We strive to accommodate our guests to the best of our ability and we would be saddened to lose you as a loyal guest. Please contact me directly and I will be more than happy to work something out for next year. Allow the Avalon to if show you what we truly have to offer

Erica Roberts
814-459-2220 Ext 452

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Reviewed 20 July 2014

We stayed for the Erie Bikefest and the Roar on the Shore. The staff was so accommodating , especially Norma at the front desk. It is an older hotel, needs some updating, but perfect for our needs. Nice continental breakfast including waffles ! Clean rooms, a little TLC needed in bathroom, but overall good. Loved the underground parking facility.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 22 July 2014

Thank you so much for your feedback , we are glad that you stayed in the heart of downtown Erie to enjoy Roar on the Shore. We look forward to this fun-filled weekend every year! We have not yet completed full renovations of the hotel but are looking into further avenues in the future. Norma has been with the hotel for over 17 years, and it is so nice to hear your positive comments about her. We call her our Mother hen of the hotel due to her nurturing persona. Again, thank you for your comments and we hope you stay with us again next July!

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Reviewed 14 July 2014

Tried to be a good sport and stay at the same hotel as the rest of my family for our reunion. Room was not ready upon check-in, air conditioning in my parents' room did not work, rusty fixtures in the bathroom, outdated televisions, in need of major renovations. Will never come back here

Stayed: July 2014
1  Thank Jeannina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 17 July 2014

Thank your for your feedback Jeannina and we are very glad that you chose the Avalon to host your reunion. It sounds as if you stayed in one of our Deluxe rooms which has not been renovated. We have not yet completed our renovations and I would love for you to stay again in one of our Superior guest rooms. I do apologize for the air conditioning units that were not up to your standards, we will be sure to have our maintenance crew look further into this issue. We appreciate your feedback and will strive to complete renovations in the future.

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Reviewed 9 July 2014

We go to Erie every year but this time was for fun, we called booked a room weeks before. Room was nice, staff was very good and stay was again very enjoyable. Free indoor Parking in city is a huge plus. Went to Presque Isle park and beaches, had fun with family.

  • Stayed: June 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank vrdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 14 July 2014

At the very outset, I would like to offer our gratitude for your support in making us your preferred choice. I hope you enjoyed a wonderful weekend with your family and we look forward to your next visit in Erie PA !

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