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“Disgusting”

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The Avalon Hotel and Conference Center
Ranked #34 of 38 Hotels in Erie
Reviewed 3 August 2014

I have never stayed in a more dingy, dirty, deplorable hotel in my life. The website is very deceiving and the room we stayed in was fully equipped with dirty bedspread, lampshades, stained carpets, rotting windows, broken heat vents and a large gap under the door. We will never recommend this hotel or ever stay here again.

  • Stayed: August 2014, travelled as a couple
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1  Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 5 August 2014

Dear Anne,

We sincerely apologize for you unpleasant stay and are currently looking into future renovations of our deluxe rooms. Our deluxe rooms have not been renovated and we are able to offer these guest rooms at a very valued rate. I will personally speak with our housekeeping staff in order to reconcile the cleanliness issues that need addressed. I want to thank you for your feedback as we will use this as a tool to better serve our guests in the future.

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196 - 202 of 420 reviews

Reviewed 3 August 2014

The hotel lobby was the only thing about this hotel that was at all acceptable. We had a "deluxe" room, and found the following problems:
Both beds sagged terribly (I have never seen worse beds)
There were crumbs under the mattresses (we were looking for bedbugs)
The lamps didn't work; the one by the beds was missing a bulb and had a cut cord
The wall outlet was loose
The bathroom door handle was so loose it wouldn't latch properly
The walls were peeling in the bathroom
The shower drain was plugged
The HVAC didn't work; A/C off or on, but no temperature control
There were only two sets of cups in a room for four people

We were told that the "deluxe" rooms hadn't been renovated yet; if we wanted a nicer room, we should have booked a "superior" room. Perhaps they will all be okay when the renovation's done, but the "deluxe" was completely unacceptable. Most of the problems had nothing to do with renovation, it was very poorly maintained. And we're not that picky... we had just come in from a camping trip.

The staff was mostly nice, though our checkout person was rather cold when we mentioned our displeasure. Parking is understandably tight being in the city; underground, and free, though their ticket system was broken. The continental breakfast couldn't keep up with the crowd.

The Avalon seemed to reflect the surrounding area of Erie: a fancy entrance (the pier at Erie is nice) but run-down and disappointing past that (we didn't feel safe stopping at a corner store on the walk back from the pier). We can't recommend either.

Room Tip: If you must stay here, insist on a renovated room!
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  • Stayed: August 2014, travelled with family
    • Value
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Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 5 August 2014

Thank your for expressing your thoughts and we hope to complete the renovation process in the near future. We try to accommodate all of our guests with Superior rooms first and use the deluxe as a last resort. Our maintenance department is working hard to resolve the general areas that need assistance. We hope you will stay with us again in the future when all renovations are completed

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Reviewed 30 July 2014

We stayed here for a quick night in June. We got a room on the 1st floor near the lobby since the hotel was sold out and we arrived very late. Lobby smelled like sewage, fountain had a dead bird on the bottom basin, the only pro was the bed which was very comfortable but the smell in the room got to me right away. The staff was TERRIBLE and treated me like dirt. I will never stay here EVER again!

Room Tip: Don't Stay Here!
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  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
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1  Thank BrandonMarkowitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 1 August 2014

Thank you for taking the time to express your thoughts. We were unaware of a smell in our lobby and a bird in our fountain! I'm not quite sure how a bird would have gotten inside the building, but we will surely look into this incident to ensure that it will not occur in the future. I'm saddened to hear that our staff did not provide you with customer service that is expected. We will look into further training our staff on their etiquette. Once again thank you for sharing your comments and I hope you will give the Avalon a second try the next time you stay in Erie.

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Reviewed 29 July 2014

Stayed at the hotel several times over the past 15-20 years, and although those staying at this hotel receive a complimentary rate, if a relative is in Hamot Med. Ctr., the accommodations could have been improved over time. There's no excuse for years of dingy hallways, a dank & dark parking garage (with standing water in the handicapped area, and security gates that don't work), dimly lit elevators with ceiling grates that are missing, and no ventilation fans in the bathrooms. Really? None of this has improved over the last decade or two? C'mon, Avalon! Your staff is great, your rates are great, but invest in the building for a change!

  • Stayed: July 2014, travelled on business
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Thank NellaC33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 1 August 2014

Dear Nella,

Your comments are very much appreciated. We have heard that our parking garage is dimly lit and have placed new lighting in the garage. I hope that you have stayed in our renovated rooms as we have renovated all of the guest hallways with carpeting, chair rails and wallpaper. We will be continuing renovations in the future but the process is not yet complete. We are delighted to hear that you enjoy our staff and hope that they made your stay more enjoyable!

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Reviewed 28 July 2014

After reading the reviews for the Avolon, I almost cancelled our room, but am very glad I didn't. I asked for a renovated King Superior, recieved it, and our room was very good - not a thing to complain about - staff actually brough us a fridge that was not listed as being in room. Anyway, as long as you are clear with your booking requirements, you will have no problems with anything. Clean with very polite staff, good location, and nothing wrong with the underground parking. This hotel does not deserve the bad ratings given.

Room Tip: We paid $89/night for a King Superior - does not get any better than that
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
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Thank loyalist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 29 July 2014

Thank you very much for your kind words! We have undergone some renovations, but have not completed all of our guest rooms. We are glad that you enjoyed staying in one of our Superior guest rooms that have been remodeled. We strive to give our guests the attention they need and quality of service that is superior to any other. Thank you again for your feedback and we look forward to seeing you the next time you visit Erie!

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Reviewed 27 July 2014

Worst place I have ever stayed! Our room NEVER got cleaned AND NEVER got new towels during our stay! Rooms look like they have never been updated since it was built. But it was pretty awesome to walk up to our room an see our number was written on masking tape then stuck on the door!

  • Stayed: July 2014
    • Value
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Thank Scottmrhine01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 29 July 2014

Thank you for providing us with your honest feedback , we take all of our guests comments seriously and use them as a tool to work on the areas that need improvement. I wish I would have known that you did not receive Housekeeping service so we could have handled the issue directly. This is not our standards and we apologize for your inconvenience. We are aware that some of our door numbers are missing which are currently in the process of being replaced. If you decide to stay in Erie again, wee would love to have you stay with us again.

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Reviewed 25 July 2014

Enjoyed our stay with The Avalon Hotel in Erie.
The service was OUTSTANDING!
The hotel manager completely went out of his way to make our stay comfortable.
The entire hotel staff was friendly and accommodating.
Sure, the hotel could use some upgrades but with such AWESOME service it makes it a lot easier to look past the small stuff.
Location is perfect to downtown.
Price was comparable to others in the vicinity.
We will definitely stay at The Avalon when we are in Erie PA!

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Libertystar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erica R, Director of Sales at The Avalon Hotel and Conference Center, responded to this reviewResponded 29 July 2014

Thank you so much for your positive feedback, we strive to provide the highest level of customer service! We are glad that you enjoyed your stay and hope you return soon to see our hometown Erie Otters or Erie Sea wolves play!

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Additional Information about The Avalon Hotel and Conference Center

Address: 16 W 10th St, Erie, PA 16501-1402 (Formerly Hotel Pure Avalon)
Region: United States > Pennsylvania > Erie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #34 of 38 Hotels in Erie
Price Range: £59 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Avalon Hotel and Conference Center 2.5*
Number of rooms: 187
Official Description (provided by the hotel):
The Avalon Hotel is, without exception, a luxurious conference quality hotel. Located in the heart of downtown Erie, our exquisite ballrooms & smaller private rooms will accommodate 20 to 1000 for showers, concerts, receptions, conventions, meetings & much more! Whether you are looking for a modern traditional wedding, daily meetings with custom menus or overnight accommodations the Avalon is the place to be. ... more   less 
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Also Known As:
The Avalon Hotel Erie
Avalon Hotel Erie

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