We had a lovely stay until check out time. The sign on the room door said check out time was 12 noon. When we called down for a late check out because time had went back that Sunday morning we were told that check out was at 11:00am after going back and forth with the clerk about the sign on the door we were granted a hour late check out. My family stayed over too in another room and they were told they could not get a late check out because all of the late check outs were exhausted. I have never heard of that before. Well, when we left we could hear the superviser on the radio asking about our room being still occupied. Very unprofessional. Even the housekeeping people were saying they were too agressive in getting people out of the rooms. They were embarrassed. I think the clerk was wrong because the customer is always right especially when the room sign said one thing and she said another. The room sign should have been honored.
- Official Description (provided by the hotel):
- Full service hotel located with easy access to I-95 and 2 miles from the Philadelphia International Airport. We offer you free airport shuttle, wi-fi, fitness center, business center, comfortable and spacious accommodations. 308 guest rooms, over 5500 sq ft of function/meeting space for your group needs. Internal food and beverage, makes planning easy. Restaurant, room service and lounge. Handicap accessible.Park and Fly packaging available. ... more less
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- Also Known As:
- Quality Inn Essington