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“Horrid!!”

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Red Roof PLUS+ Philadelphia Airport
Ranked #3 of 7 Hotels in Essington
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Horrid!!”
Reviewed 25 September 2013 via mobile

Absolutely the worst hotel I've stayed at in all my travels. First its way overpriced. $ 75 for a rundown out of date red roof inn? !?! It serms to me that they want todays guests to pay for the remodel. The room was dirty. I pull back the bedspread and there is a big stain on the corner of the sheet. I tried calling down to the office to get a new room. No answer. I walk down and no one is there. Sleep fully clothed in the bed. About 1 am I am woke up to knocking at my door. Its a hooker offering her services. I go back to sleep. Wake up the next morning and no elevator. Overall horrid.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rubboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia C, General Manager at Red Roof PLUS+ Philadelphia Airport, responded to this review, 16 October 2013
Thank you for your review. I hope you can understand that this is not a typical condition or situation for this property. Yes, we are going through renovation however our rates are still comparable to the local hotels in the area. I would like to personally apologize for your experience and it is my hope that you will give us another chance in the near future.
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219 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
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Florinaópolis
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 September 2013

Even asking for a non-smoker bedroom, the hotel is so old that even non-smoker bedrooms smells cigarretes like a disco. The place is ok, but the building is pretty old. Its also close to a diner and a Denny´s restaurant.

Room Tip: Try a non smoker bedroom and you´ll get a smoker bedroom. The place is pretty quiet.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carlos_serpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia C, General Manager at Red Roof PLUS+ Philadelphia Airport, responded to this review, 24 September 2013
Dear Guest,

Thank you for your review. I just want to let you know that our property is under renovation and we will be 100% non smoking property with all new rooms. I am sorry you experince did not meet your expectations, it is our hope that you will give us another opportunity and try our new non smoking rooms.
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Travellers are raving about these Essington hotels

Toronto, Canada
Level 4 Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 3 September 2013

First and foremost, seeing the negatitve reviews below, I'm not sure what reviewers were expecting from a 2 star motel. For $70 a night, you get a clean room with basic amenities and a comfortable bed. Also, the area felt (to me) to be extremely safe; it's quite removed from the city and not much else around except other hotels and family diners like a Denny's next door. There is both a deadbolt and a chain lock on the door, and despite the hotel being sold out this weekend, it was very quiet - I heard no noise from any other guests, which was great after full days spent wandering the city and at the music festival.

The location is quite far from downtown Philadelphia. To get downtown by public transport, you will have to walk a couple blocks over into town, take a bus then transfer to a train, which is quite time consuming. A cab will cost you between 30 - 40 dollars, so do keep that in mind when you're budgeting to stay out of town vs. in town, as unless you're able to split costs it can get pricy going back and forth.

When we did have trouble with the room (like other guests mentioned, our safe would not lock) they sent someone up right away to fix it. When the mechanic couldn't fix it he called down to have it replaced and the office allowed us to lock our stuff in the lock boxes down there, so there was no issue.

Overall, I would definitely stay here again. Philadelphia is a fantastic city and I'm looking forward to returning someday soon.

Room Tip: Ask for a room facing away from the parking lot and in the building farthest from the lobby. Our roo...
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadian_shamrock17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia C, General Manager at Red Roof PLUS+ Philadelphia Airport, responded to this review, 5 September 2013
Dear guest,
Thank you for your review. I would like to let you know that our property is being renovated for a complete renovation and we will have all new rooms by the end of this year. Again, thank you for taking the time to write your review I appreciate your comments regarding your recent stay at the Philadelphia Airport Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.
We look forward to seeing you in your future travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2013

First, there is no airport shuttle to this hotel, so add the taxi fare to your budget, and get a better, safer, room for a little more.
If you are not familiar with Red Roof, this is a motel, not hotel. it is not well lit and not in a good area. Anyone could walk right up to your parking lot level individual door. Carpets, walls, etc. are well worn. Attempting to use the iron, even at low heat, ruined clothing. Bath towels were threadbare and had permanent stains. This was not a good value, even at under $90. You can get deals at other PHL airport hotels for not a lot more.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dsportdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia C, General Manager at Red Roof PLUS+ Philadelphia Airport, responded to this review, 30 August 2013
Hi, and thank you for taking the time to tell us about your experience at the Philadelphia Airport Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrences. Also, our property is being renovated so all of the issues you experinced will be addressed.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 August 2013

After A long drive from Chicago to Philadelphia. We had reserve this location because my wife's daughter had died, and it was the closest to the funeral home that allowed dogs.
The carpet was so dirty, that it made my socks dirty. The room had a bad smell.
The toilet seat did not stay up and the security lock was broken.
We checked out that next morning.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sxmorbust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia C, General Manager at Red Roof PLUS+ Philadelphia Airport, responded to this review, 5 September 2013
Dear guest,

Thank you for your review. Please keep us in mind for your next traves. Our property is under renovation and we will have all new rooms by the end of the year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noosa, Australia
Level 6 Contributor
348 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 13 July 2013

We stayed one night on a road trip and found this place was fine for one night. As commented on before, the room was pretty tired but I understand a renovation is underway. The packet of tissues was a nice touch. There were a group of bikies staying at the motel but they were quiet during the night. It would be good if the manager actually responded to comments on this website rather than just posting a standard reply.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amp-qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia C, General Manager at Red Roof PLUS+ Philadelphia Airport, responded to this review, 30 August 2013
Hi, and thank you for taking the time to tell us about your experience at the Philadelphia Airport Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrences. Also, our property is being renovated so all of the issues you experinced will be addressed.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockwell, North Carolina
Level 5 Contributor
87 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 July 2013

This is an average Red Roof. It could use a remodel, but is comfortable. I don't know that I would pick it for a multi night stay. Location is good for airport and Harrah's Philadelphia. Staff was excellent.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clambert8302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julia C, General Manager at Red Roof PLUS+ Philadelphia Airport, responded to this review, 30 August 2013
Hello, and thank you for taking the time to write your review I appreciate your comments regarding your recent stay at the Philadelphia Airport Red Roof.

I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Also, our property is being renovated so come see our new rooms!!

Thank you again, we look forward to seeing you in your future travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof PLUS+ Philadelphia Airport

Property: Red Roof PLUS+ Philadelphia Airport
Address: 49 Industrial Hwy, Essington, PA 19029-1001
Region: United States > Pennsylvania > Essington
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Essington
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Red Roof PLUS+ Philadelphia Airport 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
This newly renovated Red Roof PLUS+ hotel is proud to offer brand new Premium rooms with upgraded amenities and service. The entire hotel has just finished a complete renovation. We invite you to let us "WOW" you on your next visit. ... more   less 
Reservation Options:
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Also Known As:
Red Roof Inn Philadelphia Airport Hotel Essington
Red Roof Inn Essington
Essington Red Roof Inn

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