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“great stay and nice hotel”

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Residence Inn Philadelphia Great Valley/Exton
Ranked #5 of 8 Hotels in Exton
Pgh,Pa
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“great stay and nice hotel”
Reviewed 3 July 2014

The front desk staff were great. Helped me get in to the pool area as I had my hands full with a toddler. Provided us a menu for the local Chicago Uno so we could order take out. Friendly staff. My dad went in the morning to get the breakfast for the family so we didnt have to lug the baby downstairs and they even got him a tray to get it all back upstairs. Would stay here again. rooms were spacious and clean.

Room Tip: We did request a quiet room, and we were just at the end of the hall were able to head downstairs r...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank BrandiNecole80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri_phlrx_gm, Manager at Residence Inn Philadelphia Great Valley/Exton, responded to this review, 5 July 2014
Dear BrandiNecole80,

Thank you for taking the time to review the Residence Inn by Marriott - Exton. We are delighted to hear that you and your family enjoyed your stay with us. Guest satisfaction and a relaxing stay are two things we work hard to provide for our guests. We hope to see you again in the future.
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202 reviews from our community

Traveller rating
    89
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    40
    12
    6
See reviews for
87
18
7
68
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Pittsburgh, Pennsylvania
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 July 2014

This is my second time staying at this hotel. I was once again thrilled with the stay. The staff are incredibly friendly and helpful. I received a welcome note from the manager upon arrival, which was a nice touch. The room was clean and comfortable. The bed was great and there were plenty of good pillows-something that is often overlooked at other hotels. The complimentary breakfast bar was excellent. There were also complimentary dinner offerings, although i did not try them. I did not use the pool, but it looked very clean and well-cared for. The workout room is small, but gets the job done. I was extremely pleased with my experience and will stay here again when I am in the area. A special thanks to the wonderfully helpful front desk staff.

Room Tip: I stayed in a King suite on the 3rd floor-it was very spacious.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri_phlrx_gm, Manager at Residence Inn Philadelphia Great Valley/Exton, responded to this review, 4 July 2014
Dear Diana H,

Thank you for taking the time to review the Residence Inn by Marriott - Exton. We are so happy that you enjoyed your stay with us. Guest satisfaction is our number one priority and we are delighted that you had a positive stay. We look forward to seeing you back in the future.
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Phoenix, AZ
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 July 2014

The hotel staff is always friendly and the rooms are clean. The breakfast is ok if you like continental breakfasts of yogurt and toast. They have eggs and a breakfast meat but they are usually luke warm and the specialty item runs out quick if you don't get up early.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank horseyross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri_phlrx_gm, Manager at Residence Inn Philadelphia Great Valley/Exton, responded to this review, 4 July 2014
Dear Horseyross,

Thank you for reviewing the Residence Inn by Marriott - Exton. We are happy that you enjoyed your stay with us. We greatly appreciate your feedback and we are working on the items that you mentioned you were disatisfied with. We hope that you will give us another chance to provide you with acceptional service in the future.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

I stayed at this Residence Inn weekly for about 3.5 months from February to June 2014. The staff that have been employees the longest are very knowledgeable, professional, courteous and accommodating. There a few newer staff that are not very friendly and need a bit more training. The rooms are clean but need a bit of updating. I have been in Residence Inns that have full stoves with an oven and is a very nice feature. This particular hotel has a full refrigerator, 2 burner cook top, a microwave, toaster, coffee maker and dishwasher. I was a bit disappointed that I could not get a better room rate since I was there every week. The biggest selling point for me was the location. There are several places to eat and stores in the vicinity that make it conveniently located.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank April W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri_phlrx_gm, Manager at Residence Inn Philadelphia Great Valley/Exton, responded to this review, 4 July 2014
Dear April W,

Thank you for taking the time to review our hotel. We greatly appreciate your feedback and would love to have you back in the future.
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Teaneck, New Jersey
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2014

we booked a suite but ended up with 2 rooms due to an insurance need which was fine. the rooms were large and very clean. the bed was very comfortable and pillow were abundant and great. the staff was very friendly and accommodating. we would stay again.

Room Tip: ask for a room away from the stair case. our room was by the pack parking lot and a large extremely...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Lauren1097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri_phlrx_gm, Manager at Residence Inn Philadelphia Great Valley/Exton, responded to this review, 4 July 2014
Dear Lauren1097,

Thank you for taking the time to review our hotel. We greatly appreciate your feedback and are so happy that you enjoyed your stay with us. We look forward to seeing you back in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Summit, New York
1 review
Reviewed 2 July 2014

When we arrived, our confirmation we had made, was given to someone else. My husband and I, our son, his wife and baby had reserved a 2 bedroom suite, which was needed for sharing the care of our newborn grandson. Apparently, our reservation was not important enough, since the staff gave our suite to others. They said it was because of a late scheduled wedding and they wanted the whole block of suites. I argued with them for better than 15 minutes, before they finally decided to make an adjustment so that we could have the room we reserved. Since they could have done this before our 15 minute argument, I was completely annoyed with them. Also, when our rooms were cleaned, they left the full garbage containers in the room. I am completely disgusted with this Residence Inn and will never return there.

Room Tip: Make sure you reserve your suite way ahead of time, although doing so did not help me! Better yet...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Roseb1093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri_phlrx_gm, Manager at Residence Inn Philadelphia Great Valley/Exton, responded to this review, 4 July 2014
Dear Roseb1030,

Thank you for taking the time to review the Residence Inn by Marriott - Exton. Please accept our deepest apologies regarding your displeasure with our services. We hope that you will give us another chance in the future.
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2 reviews
Reviewed 2 July 2014

We spent the last weekend in June at the hotel. We were exhausted and hungry after a harrowing evening of travel. Uno's is right next door to the hotel and they delivered - so that was wonderful. The hotel room was clean and the staff was extremely helpful and pleasant. I would definitely stay there again.

The only problem with the hotel is that the walls and floors are thin so I could hear the conversations and the movement of others above me.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Camille F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ri_phlrx_gm, Manager at Residence Inn Philadelphia Great Valley/Exton, responded to this review, 4 July 2014
Dear Camille F,

Thank you for taking the time to review the Residence Inn by Marriott - Exton. We are happy that you enjoyed your stay with us. We appreciate your feedback and are currently addressing the issues you mentioned. We hope to see you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Philadelphia Great Valley/Exton

Property: Residence Inn Philadelphia Great Valley/Exton
Address: 10 N Pottstown Pike, Exton, PA 19341-1227 (Formerly Residence Inn Philadelphia Exton)
Region: United States > Pennsylvania > Exton
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Exton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Philadelphia Great Valley/Exton 3*
Number of rooms: 96
Official Description (provided by the hotel):
Enjoy a refreshing stay at Residence Inn Philadelphia West Chester/Exton, the leading choice among Exton, PA hotels. We put you within minutes of West Chester University, Great Valley, QVC Studio Park and Exton Square Mall, plus the fascinating history of Valley Forge and Brandywine Battlefield. Sports teams enjoy being near United Sports Training Center, Power Play Rinks, and Iceline. Our corporate guests are convenient to West Pharm, Bentley, Belfore, Johnson & Johnson, West, Faro, Lockheed Martin, and Pipeline. Our hotel near Philadelphia features separate working and living areas, fully furnished kitchens and free Wi-Fi. ... more   less 
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Also Known As:
Residence Inn Philadelphia Exton Hotel Exton
Residence Inn Exton
Exton Residence Inn

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