We stayed for six nights and discovered ants crawling all over the room. We did not have food laying around the room but there were room service trays full of food in the hallway that were left on the floor for three days and never picked up. The ants were crawling on me while I was sitting at the desk in the room. It was very creepy. There was food smeared on the carpet in the hallway from a wedding event that was still on the carpet two days later. My room did not appear to be vacuumed during our stay.
The elevator was broken for two days which meant taking the stairs only. At one point it was repaired and we got stuck in the elevator for several minutes until we realized it was still not working and got the door to open to let us out.
Our room did not get cleaned one night while we were there so we had to ask for towels and toilet paper when we returned late that evening. We requested that the manager contact us when he returned on duty and he never called us or bothered to check in with us. Given the cost of the room, I would expect better customer service.
The hotel is older and may have been updated several years ago but it seems rundown and not very clean given the bug problem and food on the carpets.
We had issues with some attitude from the front desk in the evening and customer service training may be required to stop this issue. The maintenance people were very nice and the front desk employees during the day were nice.
The breakfast buffet was not any better then what is provided at other hotels for free and costs $9.95 per person.
I was very disappointed with the hotel and their customer service.
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- Also Known As:
- Wyndham Garden Exton Valley Forge Hotel Exton
- Hotel At Chester Springs
- Chester Springs Inn