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“Very dirty and bugs in the room.” 1 of 5 bubbles
Review of Clarion Hotel

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Clarion Hotel
Ranked #7 of 8 Hotels in Exton
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Very dirty and bugs in the room.”
1 of 5 bubbles Reviewed 8 July 2013

We stayed for six nights and discovered ants crawling all over the room. We did not have food laying around the room but there were room service trays full of food in the hallway that were left on the floor for three days and never picked up. The ants were crawling on me while I was sitting at the desk in the room. It was very creepy. There was food smeared on the carpet in the hallway from a wedding event that was still on the carpet two days later. My room did not appear to be vacuumed during our stay.

The elevator was broken for two days which meant taking the stairs only. At one point it was repaired and we got stuck in the elevator for several minutes until we realized it was still not working and got the door to open to let us out.

Our room did not get cleaned one night while we were there so we had to ask for towels and toilet paper when we returned late that evening. We requested that the manager contact us when he returned on duty and he never called us or bothered to check in with us. Given the cost of the room, I would expect better customer service.

The hotel is older and may have been updated several years ago but it seems rundown and not very clean given the bug problem and food on the carpets.

We had issues with some attitude from the front desk in the evening and customer service training may be required to stop this issue. The maintenance people were very nice and the front desk employees during the day were nice.

The breakfast buffet was not any better then what is provided at other hotels for free and costs $9.95 per person.

I was very disappointed with the hotel and their customer service.

  • Stayed July 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Loaliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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713 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
New York City, New York
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 30 June 2013

We had a perfectly pleasant stay for a fair price at the Wyndham Garden while visiting the area for a sports tournament. Our room was at the end of a hall on the first floor, so we were conveniently located to both pool and parking (right outside our door, no need to walk through the lobby). The pool area is very nice for a hotel of this class – large, clean pool, with lots of tables and umbrellas and places to sit and an interesting bi-level patio area. The room was well equipped, with king bed and sofabed as advertised, and no need to call for sheets for the sofabed; bedding and pillow were in a bag in the closet. My only complaint was that the room had a slight musty smell, the bathroom was tiny and the bathtub was slippery. I nearly fell down more than once and a tub mat would have been very welcome. Yes, some of the facilities are older and could use a rehab, but everything was clean and well-maintained, and for our purposes, it was just perfect. Customer service was terrific – front desk staff could not have been nicer - and we checked in early and were able to arrange a late checkout (12pm instead of 11am) with no difficulties at all. The Wyndham corporate website is extremely confusing as to what different room types include but I spoke to the front desk several times while booking and they were very helpful. A minifridge in our room was a nice surprise as we were not expecting it from the reviews we’d read. I did not have a chance to visit the restaurant, bar, or fitness center or use the laundry facilities. One bonus: a Starbucks and burger place were available literally by just walking across the parking lot.

Room Tip: First floor is convenient to pool and parking - end of hallway was very quiet.
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  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marmtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johnstown, Pennsylvania, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 30 June 2013

I stayed at this hotel because it was offering $69 nights if you stay 3 or more nights. I usually stayed at the Extended Stay next door but the price there was getting out of hand and the cleanliness had taken a dive. This hotel was clean, the beds were comfortable. They have a buffet breakfast where they make omelets for you for only $9.95. I missed that station my first night because the sections are broken up in different areas. The staff was outstanding. Especially Claudia who did breakfast and Anthony who worked the desk on the night shift. I had some trouble with guests staying in the room below as they were outside partying and smoking until midnight the first night but Anthony took care of it for me. Very friendly!

Room Tip: If you are an early to bed type of person make sure you get a room on the front side as people who s...
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  • Stayed June 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, General Manager at Clarion Hotel, responded to this review, 1 July 2013
We hope to see you on your many returns home and please let us know if there is anything we can do to make your stay more enjoyable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Hotel

Property: Clarion Hotel
Address: 815 N Pottstown Pike, Exton, PA 19341-1561 (Formerly Wyndham Garden Exton Valley Forge)
Phone Number:
Region: United States > Pennsylvania > Exton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 8 Hotels in Exton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Clarion Hotel 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Wyndham Garden Exton Valley Forge Hotel Exton
Hotel At Chester Springs
Chester Springs Inn

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