My wife and I stayed here just last Saturday June 1st. Upon entering the elevator, I found it strange that the carpet was heavily matted down w/ dust and what appeared to be crushed sheet rock. A moment later a contractor entered, who informed us that the third floor was being renovated. A contractor as most people know is only as good as he is clean and neat.
Once entering our room, 419, that apparently had been newly renovated, a strong odor of building materials was quite perceptible, e.g. paint and plaster. I blasted the air conditioning in hopes it would clear the air as we needed to rush off to a family function. Upon returning some 4 hrs. later, we thought the odor had mostly cleared and went to bed. However, within 1 hr. my wife had a major headache and I could no longer breath normally, my eyes were tearing and my throat irritated. I informed the front desk of the situation and we moved to non-renovated room, 206. Within 20 min. we were symptom free. I called corporate later that morning to express my concerns about the odor, that either the room had not been properly aired-out or that substances had infiltrated the ventilation system. The associate stated that she understood but then remarkably proceeded to inform me that she too had experienced "uncomfortable situations in the past." I am quite hearty and believe that if a child or elderly person with allergies or a respiratory condition had been in that room a call to 911 for an EMS response would have been necessary. Upon check out, I urged the front desk man to remove room 419 and any other room like it from their inventory untill it could be assessed as it was indeed a health hazard. The prevailing attitude from on-site staff and corporate alike was a "take one for the team mentality." As if they were renovating this hotel for the greater good. Unfortunately, it was about filling a room to make a buck no matter cost. Additionally, I was happily informed by the desk man that $40 would be taken off my bill. All Holiday Inn outlets are now off my list permanently for obvious reasons.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Frazer- Malvern Hotel. Minutes from downtown Philadelphia, travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. 19 Miles from Philadelphia International Airport (PHL), the hotel is the ideal choice for travelers to Chester County, Pennsylvania. We are located just off Route 202 at the intersection of 29 & 30 in Malvern, and 7 miles from Valley Forge Park and the famous King of Prussia Mall.The Holiday Inn Express Malvern is also in close proximity to Paoli Hospital, QVC Studio Park, Longwood Gardens, People's Light & Theatre Company, Ice Line, United Sports Training Center, and the Great Valley Corporate Center. Furthermore, our Malvern hotel is also convenient to many area companies such as Siemens, Wyeth, Acme/Supervalu, Ikon, Vanguard, Synthes, and Sungard. Ideal for either leisure or business travel, our hotel offers an award winning complimentary 'Express Start' hot breakfast bar, wireless HSIA, business center, and refrigerators & microwaves in all rooms. In addition, guest can even maintain their exercise routine in our fitness center. Our commitment to service make us the best value in the Malvern/Frazer area, so book now and 'Stay Smart', at the Holiday Inn Express Malvern. ... more less
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- Also Known As:
- Holiday Inn Express Frazer / Malvern Hotel Frazer
- Frazer Holiday Inn