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“Not so great”
Review of Comfort Suites

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Comfort Suites
Ranked #6 of 8 Hotels in Grantville
Reviewed 3 January 2014

Had some major issues with this place. When we got there, the water was dirt brown. Was told to run the water for 20 min to fix. Water still brown the next morning, so the hotel called maintenance. When we got back that evening, after maintenence had come, we were told we should run the water for awhile again to clear it out. (Sidenote: Apparently they think their guests should have to waste 1 hour and a half total on running water to fix THEIR issue.. wasn't happy about that either.)

We paid about $12 more a night to have a room with a spa tub. We had made reservations to stay 2 nights, but after having to call / go down to the front desk about this 5-6 times, we decided to check out early. Didn't get charged for the second night, and we did get the extra $12 refunded for the first night, so we paid the regular room rate. However, should this have happened in a regular room, I would have still expected a discounted rate. We couldn't enjoy the spa tub, we couldn't shower, we couldn't brush our teeth, or even make coffee. It was not a good experience.

Final Review - Our room had disgusting brown water, even after it was 'fixed'. Staff was decent about the issue, but I am not impressed that they couldn't get the issue fixed, and that their discounted rate because of the issue really wasn't even a discount.

  • Stayed: December 2013, travelled as a couple
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1  Thank JRenee30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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187 - 193 of 354 reviews

Reviewed 24 December 2013

We stayed here to watch our high school Cross Country team when they competed in the PIAA State Championship at Hershey. The hotel was very nice, we changed our room needs at the last minute and they gladly gave us a different room. This is very close to I-81, but not so close to hear road noise. Some members of our group were on the other side of the hotel and did complain of road noise. For dinner some members of our group went to Harrisburg, we stayed close to the hotel.

  • Stayed: November 2013, travelled with family
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Thank Monica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Hotel was in a great location in relationship to Lebanon Valley College. The hotel was clean. The breakfast was very good with a lot of choices. The staff was friendly and helpful. We used the pool while we were there and it was clean but older. We enjoyed our room and like that we had a fridge and microwave. The rooms are a nice size with room to hang out in your room.I will definately go back if I visit my nephew again.

Room Tip: Can't say anything bad about the hotel. The price was right.
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  • Stayed: November 2013, travelled with family
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1  Thank Thankful119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

This hotel is off the interstate and provides quick access to those travelling through. It also is only ten minutes from the Hershey attractions and outlet malls.
The hot tub wasn't working when we were there but the pool was heated.
breakfast was hot and ready before the 630 start time which was a bonus.

Room Tip: ask for a room away from the interstate if you are a light sleeper.
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  • Stayed: October 2013, travelled as a couple
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Thank jbm1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013 via mobile

This hotel was awful. The room smelled dingy. The service was awful. The attendant at night was wearing a hoody, and his pants were worn in the "gangster" fashion (with them hanging down below his rear end). It was a very unprofessional environment. I'm a loyal Comfort Suites person. This is NOT worthy of the Comfort Suites name. It should be downgraded to an Econo Lodge, if that.

Stayed: October 2013
Thank Stephanie_Gro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

Just got back from another stay at the Comfort Suites, as usual the room was clean and comfortable. We arrived early, but the staff was friendly and left us check in right away. Close to the casino and a few places to eat. Will stay again and would recommend to others.

  • Stayed: October 2013, travelled as a couple
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Thank MIKENGIN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2013 via mobile

Nice people but the room was cold and extremely noisy. The interstate seemed to run through our room all night. Hard beds and two hours sleep . Never again. For a hundred and thirty five dollars no bargain at all. We just can't recommend this place at all.

Stayed: October 2013, travelled with friends
Thank Curry61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Address: 450 Station Rd, I-81 at exit 80, Grantville, PA 17028-9148
Phone Number:
Region: United States > Pennsylvania > Grantville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Grantville
Price Range: £47 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
UNDER NEW MANAGEMENT this beautiful 96 Suite property is conveniently located off of Interstate 81 at Exit 80 just minutes from Hollywood Casino and Hersheypark. Guests of our hotel enjoy a Complimentary Hot Breakfast Buffet, heated Indoor Chemical Free Salt Water Pool,Business Center, Fitness Center and Game Room. ... more   less 
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Also Known As:
Comfort Hotel Grantville
Grantville Comfort Suites
Comfort Suites Grantville

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