We stayed at the Microtel 2 nights Oct 21 and Oct 22 since we were shopping at the outlet mall. We've stayed here before and it has been a "hit"; but this time it was a definite "miss". Things started out well when we arrived on Sunday - the staff are friendly. Monday's breakfast was okay - coffee is horrible but you can go elsewhere. However, Monday late afternoon there was no hot water - the staff claimed they hoped it would be fixed later that evening. I saw no manager around. Our room lock didn't appear to work, so staff recommended we move to another room. We did that, but still no hot water for bathing. I woke on Tuesday morning with a BITE on my foot and still no hot water - the others in my group were equally unimpressed - not one of the staff mentioned anything about the lack of hot water. In fact, the maid did not know there wasn't hot water when I mentioned that I was bit and they should perhaps check or spray for bed bugs. The lady at the front desk seemed ill-prepared to handle people's concerns and mentioned that she would let the manager know about my concerns. Where was the manager? I actually felt sorry for her for having to deal with everyone. That a manager wouldn't be there after no hot water in a hotel for over 18 hours and wouldn't be there to apologize and offer something, anything .. $20 off your night's stay anyone for no hot water? I was not impressed this time Microtel Grove City - an absentee manager, lack of communications amongst staff and the possibility of bed bugs. I'll be going elsewhere next time.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, getaroom.com, Ebookers, Evoline ltd and Travel Republic (UK) so you can book your Monroe Heights Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Microtel Inn And Suites Grove City
- Microtel Inn & Suites Grove City Hotel Grove City
- Microtel Grove City
- Microtel Hotel Grove City
- Grove City Microtel