We stayed at the Microtel 2 nights Oct 21 and Oct 22 since we were shopping at the outlet mall. We've stayed here before and it has been a "hit"; but this time it was a definite "miss". Things started out well when we arrived on Sunday - the staff are friendly. Monday's breakfast was okay - coffee is horrible but you can go elsewhere. However, Monday late afternoon there was no hot water - the staff claimed they hoped it would be fixed later that evening. I saw no manager around. Our room lock didn't appear to work, so staff recommended we move to another room. We did that, but still no hot water for bathing. I woke on Tuesday morning with a BITE on my foot and still no hot water - the others in my group were equally unimpressed - not one of the staff mentioned anything about the lack of hot water. In fact, the maid did not know there wasn't hot water when I mentioned that I was bit and they should perhaps check or spray for bed bugs. The lady at the front desk seemed ill-prepared to handle people's concerns and mentioned that she would let the manager know about my concerns. Where was the manager? I actually felt sorry for her for having to deal with everyone. That a manager wouldn't be there after no hot water in a hotel for over 18 hours and wouldn't be there to apologize and offer something, anything .. $20 off your night's stay anyone for no hot water? I was not impressed this time Microtel Grove City - an absentee manager, lack of communications amongst staff and the possibility of bed bugs. I'll be going elsewhere next time.
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- Also Known As:
- Microtel Inn & Suites Grove City Hotel Grove City
- Microtel Inn And Suites Grove City
- Microtel Grove City
- Microtel Hotel Grove City
- Grove City Microtel