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“Good location but thin walls/windows”

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Crowne Plaza Harrisburg-Hershey
Ranked #31 of 50 Hotels in Harrisburg
Mammoth, Pennsylvania, United States
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good location but thin walls/windows”
Reviewed 9 August 2013

This hotel had a good location in downtown Harrisburg. We stayed here for a concert and was happy that the concierge was so helpful in finding us a good place to eat on a Sunday when many things are closed. City park and the capitol building are walk-able. I didn't like how they only offered valet parking for almost $20, but was happy to find street parking out front. Even though we had to get up early to plug the meter, it was worth saving the money! The room was clean and nice. The one complaint I have is that the walls are thin. You could hear our next door neighbor talking. But probably more importantly for me, the windows/walls towards the road were also thin and I was woke up by traffic in the AM. It was pretty loud! Perhaps they could get noise canceling curtains or reinforce the windows or something. Overall it wasn't too bad.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Alicia U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHBGMGR, General Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, 12 August 2013
Thank you for taking the time to share your experience! Glad you enjoyed location, despite the traffic. Have a great rest of your summer!

Safe Travels,
Stephanie Foose
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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593 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
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English first
Pinehurst, North Carolina
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2013

We used hotwire to book this hotel, and got a great price. It was right in the middle of downtown Harrisburg, and was really nice. The concierge was really friendly and professional, and our room was very nice. The room even had cute little spa creams for your feet and skin, and a relaxing spray they provided. The bathroom was nice and the room was very clean. If I was in downtown Harrisburg I would definitely stay at this hotel again. We were right by the elevator but didn't hear a thing all night.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHBGMGR, General Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, 2 August 2013
Hello Kristin F!
Thank you for the great review! Glad you enjoyed the Crowne Plaza Sleep Advantage Spa Amenities! We will look for you again next year!!!

Safe Travels,
Stephanie Foose
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 July 2013

The crowne plaza is centrally located and easily accessible. Very knowledgeable and friendly staff. Although, the hotel has its own restaurant onsite, travellers have various other diverse shopping and restaurant options located with the vicinity as well.
WI fi is available throughout the hotel. If you are there for business or just for vacation and sightseeing this establishment caters to all.

Room Tip: Choose a higher floor for spectacular view
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mainesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHBGMGR, General Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, 26 July 2013
Thank you Happy Traveler for the great review!

Thrilled that you enjoyed our services. Have a great summer!

Safe Travels,
Stephanie Foose
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2013

After a 9 hour drive, I pulled in front of the Hotel and one of the valets told me I could park long enough to check in and put my bags in the room. This hotel has a major structural problem as the two small elevators are not sufficient to service guests, so you typically wait two or three passes to get on the elevator. I put the bags in the room (no assistance offered at the desk) and returned to give the car to the valet and was informed the garage was full and they could not accommodate my car. Unbelievably I was asked if I could check for parking on the street! Locating a manager (who was very nice), the valet was told to take my car. After trying to sleep the night with a noisy air conditioner, I gladly checked out and asked where I could get a coffee. The host at the restaurant poured me a traveler and asked for $3. Back to the valet where I was ignored (not the same one from the night before). I stood in line attempting to give my ticket to the valet and noticed cars being delivered. Confronting the valet (again a nice guy when he had time to talk) I was told the cars come up in order after you swipe the ticket under the TV in the lobby (I guess I was supposed to know this). Terrible experience overall which ruined my first stay over in Harrisburg.

Room Tip: Don't be fooled by city view, you may be looking at the building next door.
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  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHBGMGR, General Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, 16 July 2013
Hello Joshire,

I am reaching out to you to discuss your visit. Our Guest Experience Champion, Carolina Miller, called you by phone on Sunday morning after your departure to learn more about the challenges you may have experienced. Please contact me directly at 717-920-1781 so I can have all of the correct information from you personally, or please return her call so we may assist you right away.

Thank you,

Stephanie Foose
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lee, NJ
Level 5 Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 July 2013

Rooms are plain but decent and clean. TV wasn't working that well but we didn't mind because it was a one night stay. Staff was friendly and attentive. Bed was comfy. Nice location for a trip to Harrisburg.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank chermar72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHBGMGR, General Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, 16 July 2013
Hello Chermar72 !
Thanks for sharing! Glad you enjoyed being in the heart of the fun !
Have a great summer!

Safe Travels,
Stephanie Foose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
77 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 July 2013

This hotel was our choice after a long afternoon at Hershey Park. Not too far away, but in a not-so-nice part of town, on the edge of better parts, the hotel offered a welcoming and peaceful evening. Clean but cramped rooms, friendly staff, lovely lobby, expensive parking, inflexible parking staff but overall good experience. If you stay here, plan on driving for good food our ordering in pizza, as we ended up doing. The hotel is accommodating and working hard to earn its customers. This was much appreciated by our fatigued family.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clementine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHBGMGR, General Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, 16 July 2013
Hello Clementine F !
Thank you for the kudos and glad you we could comfort and relax you and your family after a long day at the park!

Safe Travels,
Stephanie Foose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milford, Delaware
Level 5 Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 8 July 2013

Stayed here a few months ago and had a terrible time with parking. The rude parking attendants have either been retrained or replaced. The hotel was extremely busy but the staff was "on the ball". One of the elevators broke which made it difficult at times. Someone at the restaurant told me there was no coffee for guests on the weekend??? But I managed to buy a cup after talking to the manager. The rooms are small but very well appointed. Cleaning staff was very attentive and accommodating. The toiletries are AMAZING! Wedding reception we attended at the hotel seemed to go smoothly. Very happy about this stay.

Room Tip: Choose the top floor.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chriswilis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHBGMGR, General Manager at Crowne Plaza Harrisburg-Hershey, responded to this review, 11 July 2013
We are so happy you had such a better experience! Thank you for coming back and rating us again! Glad you enjoyed the wedding and hope the bride & groom are enjoying their happy life!

Safe Travels,
Stephanie Foose
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Harrisburg-Hershey

Property: Crowne Plaza Harrisburg-Hershey
Address: 23 S 2nd St, Harrisburg, PA 17101-2004
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 50 Hotels in Harrisburg
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Harrisburg-Hershey 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Come and see what s new at the Crowne Plaza Hotel Harrisburg Hershey! We are proud to announce the completion of a $3M renovation throughout all areas of the hotel. The friendliest and most welcoming hotel in Harrisburg PA now features new décor and amenities from top to bottom. Discover all that downtown Harrisburg has to offer at the convenient, comfortable Crowne Plaza Harrisburg. You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg s Capitol Complex and State Museum, the Whitaker Center for Science and the Arts and the Susquehanna River s picturesque waterfront. Whether you re coming to Harrisburg for business or just for fun, your room at the Crowne Plaza is your personal retreat. Our intimate rooms welcome you in cozy Boutique fashion, and amenities such as luxurious Sleep Advantage Bedding and complimentary HSIA mean every night is a great night and every day starts right. Centrally located between Interstates 83 & 81, we're only minutes away from PA's biggest attractions, including Hershey Park, Historic Gettysburg, Lancaster Amish Country and Carlisle. Less than 2 miles from the PA Farm Show Complex & Expo Center, we're the hotel of choice for the annual Farm Show, Sports & Outdoor Show, and Horse Show. Stay at the Crowne Plaza Hotel and discover all that Harrisburg has to offer! ... more   less 
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Also Known As:
Crowne Plaza Harrisburg-Hershey Hotel Harrisburg

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