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“Hershey Trip”

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Staybridge Suites Harrisburg
Ranked #13 of 51 Hotels in Harrisburg
Certificate of Excellence
Reviewed 13 August 2012

Our family stayed here on our visit to Herhsey. We booked the 2 bedroom suite and it was spacious and clean. The full kitchenand two full bathrooms was a great bonus. We enjoyed the complimentary breakfast which had the standard waffles, eggs and sausage along with cereals, fruit, yogurt and breads. The manager's reception was also a nice welcome. They had Taco night when we were there, along with complimentary wine and beer. When we checked in, we received a small bag that contained water, a drink mix and a cookie which was a nice surprise. The kids enjoyed the indoor pool. The chlorine smell was very intense for me and I had to leave the kids with my husband for a bit to get fresh air. The laundry facitlity and gym was located next to the pool. Overall, it was a great hotel and I would recommend it to friends visiting the area who wouldn't mind the drive to Hershey. I only gave the one star rating for the restaurant only because there were no restaurants in the hotel.

  • Stayed: July 2012, travelled with family
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1  Thank Ohana04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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321 - 327 of 442 reviews

Reviewed 12 August 2012

We went to Penn. for a get away for our "37th Anniversary". Great room, very friendly staff, wonderful breakfast. We felt very safe and secure while staying there. Great place to stay! The hotel was easy to get too and easy to move from place to place. Families with children would enjoy how easy it would be to get to places of interest. I enjoyed all the near shopping malls and hubby enjoyed getting to farming places to look for machines. Many places around to grab a quick bite or for a dinner. The breakfast was very good. Staff had it filled and refilled when it became low . Coffee and cream was real and very good. If the staff saw you looking for something, they would quickly ask if they could help. Great idea for social gatherings provided if you would like.

Room Tip: Any room would be good
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  • Stayed: August 2012, travelled as a couple
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Thank nancyabc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012 via mobile

We booked a king room with roll-in shower, on staybridge's website 2 weeks in advance. When we checked in, we were given a queen room with accessible tub instead. I have trouble getting in and out of a tub, but am not in a wheelchair, so we opted to stay in the room, since we were tired from traveling. I called the front desk to let them know it wasn't the type of room I booked, and they adjusted our price immediately. If you need specific accessibilty features in your room, be sure to call and double or triple check, so they can meet your needs. The room was clean and the bed was very comfortable. Breakfast the next morning was pretty good, except for the scrambled eggs which were horrible (powdered maybe?). We were there on a Friday night in August, so there were tons of families with kids there, since it's so close to Hershey. Great family hotel.

  • Stayed: August 2012
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Thank nitrameed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2012

Our prior experiences with Staybridge Suites elsewhere were very favorable, and led us to choose the Staybridge Suites- Harrisburg when celebrating our 40th Wedding Anniversary.

We really wanted to like Staybridge Suites- Harrisburg, but found we couldn’t.

Our two bedroom suite was spacious, clean, and had two full bathrooms. Members of the staff we dealt with were pleasant and courteous.

However, the areas where the included Breakfast and Sundowner Reception meals are served, as well as the kitchen, were constructed to accommodate perhaps half of a full load of guests. The variety of Breakfast food was limited, either by choice or necessity; there wasn’t room to put out a good selection. The kitchen staff worked diligently, but was unable to keep the buffet table stocked, so by the time we got though the long lines, selections were frequently exhausted. Given the limited space, the dining tables had to be placed so close together that, when we did manage to get one, we came to regret it because guests balancing hot coffee had to climb over us to make their way to their own tables. Occupancy was high during our stay, but unless Management deliberately planned only to have a half-full hotel, they should have built to accommodate the load.

There is only a single curved two- lane driveway for ingress and egress to the property, and no roadside parking. When an eighteen wheeler delivers supplies, the truck has to park blocking one of the lanes, exacerbating an already tight driving situation.

Many corners seem to have been cut in the construction and furnishing of the building.

Soundproofing for the walls is adequate, but judging from the cacophony of crashes and thuds penetrating the ceiling of our suite, the ceilings have little or no soundproofing.

Both toilets are improperly vented, emitting prolonged ghostly moans when flushed. This is disconcerting, especially if you have to get up to use one of them during the night.

The refrigerator door creaks like something in an old horror movie. There are no ice machines, and when we complained about the fridge ice maker, we were told it takes a day or so to function properly. Even by the end of our several day stay, it had never produced more than a handful of ice cubes each day.

Both kitchen and bathroom drawers have no pulls on them, and can only be opened by grasping both sides of the front edges of the drawers with your fingertips.

Furnishing DVD players for each of the TVs is a nice idea, but the ones provided retail for approximately $19.95; one played only in Black and White and none of the remotes functioned. We gave up and used our laptop with an HDMI connection to the TV instead.

For a two bedroom suite, a single frying pan for stove top cooking was inadequate. A request for a second utensil, a cooking pot, was never met.

Small touches like a packet of complementary popcorn for the microwave would have been appreciated, but were lacking.

Overall, we are really disappointed that we can’t give this hotel more than a two star rating.

Room Tip: Try the top floor; it may be quieter.
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  • Stayed: August 2012, travelled as a couple
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Thank OldHawker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2012

This hotel was spotless and the servicewas excelent! Durring the week the even serve supper and free wine besides bkfst. Breakfast is one of the best i have seen including freshcut upfruit. Definitely recomend this place.

  • Stayed: July 2012
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1  Thank smileyface21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2012

We visited Hershey Park mid-July this year and booked our accomodations at the Staybridge Suites in Harrisburg, PA. We found the property and hospitality to be of excellent quality for the price. We reserved a two-bedroom suite for one week and always found the room clean and staff to be very accomodating. The property is a newer build so this was a plus in our review of hotels near Hershey. Indoor pool, fitness room and breakfast was a signficant advantage over nearby hotels. If you are seeking the "best hotel" for the price while in Harrisburg or visiting nearby Hershey Park this is the hotel I recommend.

  • Stayed: July 2012, travelled with family
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2  Thank Douglas_M1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

I booked 4 rooms in March for our stay last weekend (at the end of July). When we arrived to check in, I was told that the double rooms that I had booked, and paid for, four months before were unavailable and we were given king rooms with sleeper couches. This meant some of our party did not have real beds, even though that was what we had paid for, and were forced to sleep on very uncomfortable sofa beds. When I mentioned that this wasn't what I had reserved, I was told those were the rooms that were coming up and they couldn't do anything since they were fully booked.

Additionally, one of the reasons I chose this hotel was because of the breakfast that was to be included. Both days of our trip, they were constantly out of food. The staff was replenishing the food, but sometimes it would take up to 30 minutes for them to refill the eggs, sausage, bagels, toast, etc. It was the most disorganized thing I've ever seen.

All in all, an average experience. The rooms were clean and quiet.

Room Tip: It doesn't matter what you choos. Be prepared to take whatever they decide to give you.
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  • Stayed: July 2012, travelled on business
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Thank nj0920
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichelleGuests, Guest Relations Manager at Staybridge Suites Harrisburg, responded to this reviewResponded 9 August 2012

Thank you for your honest feedback regarding your recent stay. We would like to sincerely apologize for the situation with your room types. We are researching your reservations to try to determine how this happened. We can assure you that it is not our practice to change the room types that guests have reserved. Providing our guests with a comfortable night’s sleep is one of our top priorities.

We would also like to apologize that you were disappointed with your breakfast experience. The dates that you stayed with us, we had a full hotel with multiple guests in all of the suites. In planning our staffing for those dates, we actually doubled our typical staffing level in the breakfast area in order to account for the higher number of guests. However, unfortunately we cannot control the time that the guests opt to come down for breakfast and everyone seemed to arrive at the same time, instead of being spread out over the span of the breakfast hours. Upon receiving your review, our management staff is reviewing our breakfast preparation and staffing procedures in order to ensure that we can prevent future guests from experiencing this problem. Providing our guests with a great breakfast experience and getting their day off to a good start is also one of our priorities. We are so sorry that we were not able to deliver our typical positive breakfast experience during your stay with us.

Again, we appreciate your honest feedback as this helps us to improve the experience for our future guests. We sincerely hope that you will consider staying with us again the next time you are in Harrisburg so we can show you the high level of service that our guests typically enjoy.

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Additional Information about Staybridge Suites Harrisburg

Address: 920 Wildwood Park Dr, Harrisburg, PA 17110-2921
Phone Number:
Region: United States > Pennsylvania > Harrisburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Harrisburg
#7 Business Hotel in Harrisburg
#13 Family Hotel in Harrisburg
Price Range: £80 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Staybridge Suites Harrisburg 3*
Number of rooms: 127
Official Description (provided by the hotel):
The new Staybridge Suites Harrisburg, PA is a new all suite hotel located only minutes from Downtown Harrisburg, The Outlets at Hershey, Harrisburg State Capitol Complex and Hershey Park Stadium as well as the Harrisburg International Airport MDT. As an extended stay hotel, stay for a few nights or a few months you will find all the conveniences of home at our hotel. Each spacious suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high-speed Internet access or relax in the comfortable living room area while you enjoy premium cable television, DVD player and HBO movies. Work off some stress in our 24 hour fitness center, take a dip in our indoor pool, or relax in our library with your favorite book. Don t forget to stop by our Pantry where you can pick up a variety of foods, beverages and even toiletry items 24 hours a day. ... more   less 
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Also Known As:
Staybridge Suites Harrisburg Hotel Harrisburg
Harrisburg Staybridge Suites

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